| 基于平衡计分卡及COBIT的IT服务管理绩效考核方法 |
| |
| 引用本文： | 成名,徐晨.基于平衡计分卡及COBIT的IT服务管理绩效考核方法[J].信息技术与标准化,2011(11):50-53. |
| |
| 作者姓名： | 成名 徐晨 |
| |
| 作者单位： | 上海宝信软件股份有限公司 |
| |
| 摘 要： | 针对目前IT服务管理绩效考核的现状,对原因及关键要素进行了分析；提出了一种基于平衡计分卡及COBIT(信息及相关技术控制目标)框架的绩效考核方法,目的是对IT服务管理进行全面、准确的评价.
|
| 关 键 词： | 绩效考核 IT服务管理 平衡计分卡 COBIT |
Performance Assess Method of ITSM Based On The Balanced Scorecard and COBIT |
| |
| Abstract: | In order to continuously improve the quality and efficiency of ITSM(IT service management),and also to reflect the true value that ITSM brings to enterprise,an effective method to assess and evaluate the performance of ITSM is strongly needed.In this paper,a method which based on the balanced scorecard and COBIT framework is put forward to resolve this problem. |
| |
| Keywords: | performance assess ITSM the balanced scorecard COBIT |
| 本文献已被 CNKI 万方数据 等数据库收录！ |
