联合委员会国际部管理规程在门诊静脉输液中心的应用体会

我院自2001年建立门诊静脉输液中心，2003年通过联合委员会国际部（JCI）认证，在实践中不断完善门诊静脉输液的流程。观察自2009年4—6月到我院静脉输液中心接受静脉输液治疗的所有病人，无一例护理差错、护理缺陷和护患纠纷，病人对我院门诊输液护理的满意度达99．99％，另有3名病人对我中心的护理服务提出了更高的要求。JCI是人性化的护理和服务，通过持续不断的质量改进，经验总结和交流，不断完善护理服务体系，保证了门诊静脉输液病人的安全，降低了护理风险，提高了病人满意度。

Application and experience of JCI management order in outpatient intravenous infusion center

Since 2001, our hospital established outpatient intravenous infusion center, which was certified through the joint committee on international (global competitiveness of JCI) certification in 2003.All the patients with venous infusion in this certer were observed from April to June in 2009.There wereno nursing error, defects and disputes, the satisfaction was 99.99%.There were 3 patients who put forward higher request.JCI is a kind of humanized service and care.Through continuous quality improvement, experience exchanges, and constantly improvement of nursing service system, the safety of patients in outpatient intravenous infusion was ensured, the risk of nursing was reduced and patient satisfaction was improve.