Stakeholder analysis as a front-end to knowledge elicitation |
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Authors: | Athanasia Pouloudi |
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Affiliation: | (1) Department of Information Systems and Computing, Brunel University, UB8 3PH Uxbridge, Middlesex |
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Abstract: | Knowledge elicitation is one of the more problematic phases of knowledge based systems development. Two specific problems
that have received inadequate attention in the literature are the process of expert selection and the use of a broader, socially
and politically informed, frame of reference for knowledge elicitation. This paper builds on the few attempts to consider
these problems. It contributes to a novel interpretation of the broader knowledge acquisition context using the powerful notion
of stakeholders. More specifically, it proposes the application of an interpretive stakeholder analysis approach previously
developed in information systems research. It is argued that the identification of knowledge based systems’ and knowledge
elicitation stakeholders and the investigation of their viewpoints not only enriches the knowledge elicitation process, it
also contributes to a broader understanding of knowledge based systems development. |
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Keywords: | Stakeholders Stakeholder analysis Information systems analysis Knowledge elicitation |
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