| 浅谈医院客户服务电子平台的建设 |
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| 引用本文： | 赵文,王振华,姜蕾.浅谈医院客户服务电子平台的建设[J].医疗设备信息,2006,21(10):56-57. |
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| 作者姓名： | 赵文 王振华 姜蕾 |
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| 作者单位： | 济南市妇幼保健院 山东济南250001 |
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| 摘 要： | 目的通过信息化管理手段,提高医院客户服务中心管理水平。方法采用计算机、网站、电话、短信、视频等多种技术,建立一体化的客户服务电子平台。结果实现市场调研、分析、宣传和客户服务系统化管理。结论解决了客户管理分散和人工操作的现状,提高了工作效率,增进了人性化服务,加强了客户档案管理。
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| 关 键 词： | 客户服务 计算机网络 电子平台 |
| 文章编号： | 1007-7510（2006）10-0056-02 |
| 收稿时间： | 2006-02-09 |
| 修稿时间： | 2006-03-14 |
Discuss the construct of the hospital customer's service electron platform |
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| ZHAO Wen, WANG Zhen - hua, JIANG Lei.Discuss the construct of the hospital customer''''s service electron platform[J].Information of Medical Equipment,2006,21(10):56-57. |
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| Authors: | ZHAO Wen WANG Zhen - hua JIANG Lei |
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| Affiliation: | Jinan Maternity and Child Care Hospital,Jinan Shandong 250001,China |
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| Abstract: | Objective We can enhance the management level of the hospital customer's service center by the information management method.Methods By using many kinds of technology such as computer,website,telephone,short message and the video frequency etc.,we establish a integrative electron platform for customers.Result We realize systematical management of the market research,the analysis,the propaganda and the customer service.Conclusion We improve the situation of the decentralized and manual operation of customer's management and the working efficiency,promote the human nature service and strengthene the customer records management. |
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| Keywords: | customer's service computer network electronic platform |
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