| 福建电力95598呼叫中心系统平台优化设计 |
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| 引用本文： | 林苏蓉,王北,郜萌.福建电力95598呼叫中心系统平台优化设计[J].电力信息化,2013(11):54-58. |
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| 作者姓名： | 林苏蓉 王北 郜萌 |
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| 作者单位： | 国网福建省电力有限公司信息通信分公司,福建福州350003 |
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| 摘 要： | 随着经济的飞速发展。生活、生产用电需求不断增加，95598呼叫中心作为电力公司对外服务的统一窗口。系统平台的可靠性至关重要。文章对福建电力95598呼叫中心系统平台现状进行了深入的分析研究，充分考虑软硬件设施可靠性及链路安全性，针对语音平台、录音系统和组网建设3个方面提出了实用-眭、稳定性、高效性的优化设计建议方案。
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| 关 键 词： | 95598 呼叫中心 系统平台 分析 优化设计 |
Optimized Design of Fujian Electric Power 95598 Call Center System Platform |
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| LIN Su-rong,WANG Bei,GAO Meng.Optimized Design of Fujian Electric Power 95598 Call Center System Platform[J].Electric Power Information Technology,2013(11):54-58. |
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| Authors: | LIN Su-rong WANG Bei GAO Meng |
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| Affiliation: | (Information ＆ Communication Branch, State Grid Fujian Electric Power Co., Ltd., Fuzhou 350003, China) |
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| Abstract: | With the rapid development of economy, demands of electricity in daily life and production keep increasing. As a unified external service window of electric power companies, the reliability of the 95598 call center system platform is crucial. This paper deeply analyzes the situations of the existing 95598 call center system platform in Fujian Electric Power, and puts forward a practical, stable and high-efficient optimal design solution for the voice platform, the recording system and the networking construction by fully considering the reliability of hardware and software and the safety of links. |
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| Keywords: | 95598 call center system platform analysis optimized design |
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