用户感知视角下高校图书馆微服务效果影响因素研究

[目的/意义] 从用户视角探讨高校图书馆微服务效果并识别对微服务效果具有显著影响的因素,为高校图书馆微服务建设提供指导建议。[方法/过程] 以信息系统成功模型为基础,纳入用户个体的认知因素,结合高校图书馆微服务自身特点构建高校图书馆微服务效果影响因素概念模型以及相关测评量表,采用问卷调查和结构方程模型方法进行实证研究。[结果/结论] 研究结果表明：整体来看,受访用户对高校图书馆微服务的效果评价较高;用户感知的微内容形式多样性、微知识内容帮助性、微平台稳定性、微服务交互性评价稍低。微服务质量、微内容质量、微平台系统质量会对用户满意产生直接正向的显著影响,且影响程度依次降低;用户满意对用户收益有直接正向的显著影响,同时微内容质量、微平台系统质量和微服务质量通过用户满意的中介作用间接影响用户收益;用户满意对持续使用意向的影响最大,其次为微服务质量、用户收益、微内容质量、个体认知,微平台系统质量影响最小。对于不同身份和不同使用情况的用户而言,部分变量存在显著的个体差异。

Research on the Influence Factors of Effect of University Library Micro-services from the Perspective of User Perception

[Purpose/significance] This paper aims to comprehensively discuss the influence factors of effect of university library micro-services from the perspective of user perception, identify the aspects that have significant influence on the effect of micro-services, and provide guidance for the construction of university library micro-services.[Method/process] Based on the characteristics of university library micro-services, this study constructs the concept model and the related evaluation scale of the influence factors of effect of university library micro-services by extending the information system success model with the factor-personal cognition, and conducts an empirical study by questionnaire survey and structural equation model methods.[Result/conclusion] Study results are as follow:Firstly, as a whole, the users' evaluation of the effect of university library micro-services is relatively high and the evaluation of micro-content form diversity, micro-knowledge help, micro-platform stability and micro-service interaction from user perspective is slightly lower. Secondly, micro-service quality, micro-content quality and micro-platform system quality have a significant positive influence on user satisfaction and the influence of these variables falls in turn; user satisfaction has a significant positive influence on user benefits, and micro-content quality, micro-platform system quality and micro-service quality indirectly affect user benefits through the intermediary role of user satisfaction; user satisfaction has the greatest impact on the intention of continuous use, followed by micro-service quality, user benefits, micro-content quality, personal cognition and micro-platform system quality. Thirdly, owing to users' different identities and use conditions, there are significant individual differences in some variables.