| 289名住院病人对医疗服务状况认同程度的调查与分析 |
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| 引用本文： | 朱光君,刘定彬.289名住院病人对医疗服务状况认同程度的调查与分析[J].中国医院管理,2001,21(12):24-26. |
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| 作者姓名： | 朱光君 刘定彬 |
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| 作者单位： | 解放军第251医院,张家口市,075000 |
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| 摘 要： | 问卷调查289名住院病人对医疗服务状况的认同程度，结果显示医疗护理质量、服务质量、设备环境条件倍受重视，医疗费用、投诉仍是人们关注的热点、焦点。医疗服务的社会定位、市场定位、产品定位应是“病人至上”、“服务为本”、“质量第一”，它是医院可持续发展的根本之所在。
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| 关 键 词： | 医院 住院病人 医疗服务 调查分析 |
| 修稿时间： | 2001年9月17日 |
Investigation and Analyses of Conditions of the Medical Service on 289 Inpatients |
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| Zhu Guangjun,Liu Dingbin Chinese PLA th Hospital Zhangjiakou,PRC.Investigation and Analyses of Conditions of the Medical Service on 289 Inpatients[J].Chinese Hospital Management,2001,21(12):24-26. |
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| Authors: | Zhu Guangjun Liu Dingbin Chinese PLA th Hospital Zhangjiakou PRC |
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| Affiliation: | Zhu Guangjun,Liu Dingbin Chinese PLA 251th Hospital Zhangjiakou,075000,PRC |
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| Abstract: | A questionnaire for condition of medical service was investigated in 289 inpatients. Results show that medical and nursing quality, quality of services, equipment and environment are important. Medical cost and patient complaints are also noticeable focus. Position of society, position of market and position of production of medical service are that the patients are the most important factor, services are basic factor and quality is first - class, which are the basis of sustained development of hospitals. |
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| Keywords: | inpatients investigation analysis medical service |
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