“互联网+”概念下的居家养老医疗服务平台设计研究

目的基于"互联网+"的概念,分析居家养老及医疗服务的现状,在受众群体对服务需求的基础上,提出居家养老医疗服务平台的设计策略。方法通过阐明"互联网+"体系中网络化、智能化、服务化、协同化的特征,并针对平台使用者及服务提供者双方进行分析,从而推导出平台的功能定位和全面的设计思路。结论提出居家养老医疗服务平台设计的基础是用户的全面需求和操作体验;在服务设计原则和互联网技术的理论支持下,解决了需求与功能设计不对称的问题,简化了平台操作的繁杂性,促进了平台中资源和信息的合理配置,提升了居家养老人群在互联网医疗体验中的舒适感、参与度和便捷性。

Design of the Home Care and Medical Service Platform under the Concept "Internet+"

On basis of concept "Internet+", it analyzes the status quo of home care and medical service, and puts forward the design strategy of the home care and medical service platform based on audience''s demand. Through explaining the characters of network, intelligent, service-oriented, collaborative in system of "Internet+", aiming at analyzing both users and service providers, then it concludes platform''s position function and whole design thinking. It proposes that the basis the home care and medical service platform design is users'' comprehensive requirements and operational experience; under the support the principles of service design and the theory of internet technology, solves the problem of design asymmetry between requirements and functions, simplifies the complexity of platform operation, promotes the rational allocation between resources and information in the platform, improves the comfort, engagement and convenience of the home-based elderly people in the Internet medical experience.