| 供电企业95598客户服务系统的建设分析 |
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| 引用本文： | 丁正胜.供电企业95598客户服务系统的建设分析[J].电力系统通信,2007,28(11):62-65. |
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| 作者姓名： | 丁正胜 |
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| 作者单位： | 宿松供电公司,安徽,宿松,246500 |
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| 摘 要： | 95598客户服务系统是电力企业客户服务技术支持系统的重要组成部分,有助于供电企业适应企业发展改革和社会服务需求,全面提高服务水平。文章阐述了供电企业95598客户服务系统的开发建设原则、主要业务处理流程、基本功能与逻辑拓扑、系统优点,为供电企业不断建设95598客户服务系统提供参考。
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| 关 键 词： | 95598客户服务系统 业务流程 基本功能 逻辑拓扑 |
| 文章编号： | 1005-7641（2007）11-0062-04 |
| 修稿时间： | 2007-05-09 |
Analysis on the establishment of 95598 customer service system in power supply companies |
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| DING Zheng-sheng.Analysis on the establishment of 95598 customer service system in power supply companies[J].Telecommunications for Electric Power System,2007,28(11):62-65. |
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| Authors: | DING Zheng-sheng |
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| Affiliation: | Susong Electric Power Company, Susong 246500, China |
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| Abstract: | 95598 customer service system is an important part of customer service technological support system for electric power companies.It is helpful for the companies to meet the needs of development and reform of enterprises and social services as well as to improve the quality of service.This paper introduces the development principle,main service processing flow,basic functions, logical topology and characteristics of 95598 customer service system.It is a useful reference for power supply companies. |
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| Keywords: | 95598 customer service system service flow basic function logical topology |
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