Toward a Trust‐Based Construction Management

Abstract: The growing complexity of AEC projects is increasing the importance of the building construction coordination role. Moreover, the uncertainty linked to the environment of the construction activity makes way for the notion of trust. The coordinator can make use of multiple tools/views for accomplishing his mission. This research work suggests analyzing data coming from these different views to consolidate trust indicators informing the coordinator about “trust in the correct progression of the construction activity.” The approach suggested in this article distinguishes between four aspects of the activity determining the global trust level: task progress, actor's performance, documents required to perform the task, and building elements resulting from the task. The proposal suggests introducing these trust indicators in a dashboard, included in a multiview interface, thus allowing the coordinator to identify the tasks with a low trust level and to understand the nature of dysfunctions. A prototype has been developed and integrated in a service‐based IT infrastructure. Results of an experiment stage are finally discussed to validate the approach.