Surfacing important but invisible issues in American companies in Japan

This paper explores cross-cultural conflict between Americans and Japanese working together in Japan. Drawing on participant observation, this study develops and pilot tests an application for facilitating group dialogue around organizational conflict, based on Arnold Mindell’s Process Work model of group facilitation. The model proposes several major concepts: (1) rank awareness and how people in authority use their authority; (2) roles and polarities, including primary and secondary identities; and (3) how the marginalization of views can spawn conflict. The application of this model to several conflicts between Americans and Japanese suggest three sources of conflict that often stem from unvoiced cultural assumptions. First, the case findings here suggest that the freedom to speak up is often taken for granted by Americans, but not by Japanese. Second, Japanese are more aware and constrained by social norms than are Americans. Third, Americans in positions of authority in this case are relatively unaware of how the way they use their authority impacts the Japanese around them.