公立医院医保患者入出院流程的优化

目的:通过对医保患者入出院服务流程的优化,提高患者办理入出院流程的效率,提高满意度。方法:分析某公立三甲医院医保患者入出院价值流程,计算有效时间占比,找出引起效率低下的原因并提出改进办法。结果:优化流程后,医保患者入院流程有效时间占比由20%提升至36%,出院流程有效时间占比由9%提升至29%。结论:对公立医院医保患者入出院服务流程的优化,可明显提高患者办理入出院流程的效率,提升医疗服务质量。

Optimization of admission and discharge service process of insured patients in public hospitals

Objective:To improve the efficiency and the satisfaction of patient admission and discharge process through optimizing the service flow of medicare patients in a public Grade level A hospital.Methods:We calculated the effective time proportion to find out the causes of low efficiency and put forward the improvement measures.Result:After optimizing the process,the effective time ratio of admission process for medicare patients increased from 20%to 36%,and the effective time ratio of discharge process increased from 9%to 29%.Conclusion:The optimization of the service flow of insured patients in public hospitals can significantly improve the efficiency of patient admission and discharge process and improve the quality of medical services.