| 应用药房智能控制系统对门诊取药等候时间的影响 |
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| 引用本文： | 罗艳,刘皈阳,马建丽,邵杰,王丽伟,裴丽.应用药房智能控制系统对门诊取药等候时间的影响[J].中国药师,2014(2):336-339. |
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| 作者姓名： | 罗艳 刘皈阳 马建丽 邵杰 王丽伟 裴丽 |
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| 作者单位： | 解放军总医院第一附属医院药剂药理科 北京100048;解放军总医院第一附属医院药剂药理科 北京100048;解放军总医院第一附属医院药剂药理科 北京100048;解放军总医院第一附属医院药剂药理科 北京100048;解放军总医院第一附属医院药剂药理科 北京100048;解放军总医院第一附属医院药剂药理科 北京100048 |
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| 摘 要： | 目的：对我院应用药房智能控制系统后的门诊患者取药等候情况进行调查，为减少患者等候时间和提高药房服务质量提供参考。方法：通过药房智能控制系统（PICS）收集我院门诊患者取药时间信息，对取药人数、取药等候时间等信息进行统计分析。结果：药房智能控制系统可有效缩短取药等候时间；取药高峰时段主要集中在上午9：01～11：00和下午14：01～16：00；72.87%的患者取药等候时间在10min内；90.08%的患者取药等候时间在15min内。结论：通过优化配药流程、增加专科药房、加强药师培训等措施，以期缩短患者取药等候时间，提高患者的满意程度。
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| 关 键 词： | 取药等候时间 门诊患者 药房智能控制系统 |
| 收稿时间： | 2013/9/27 0:00:00 |
| 修稿时间： | 2013/11/28 0:00:00 |
Effects of Pharmacy Intelligent Control System on Waiting Time in Outpatient Pharmacy |
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| Luo Yang,Liu Guiyang,Ma Jiangli,Shao Jie,Wang Liwei and Pei Li.Effects of Pharmacy Intelligent Control System on Waiting Time in Outpatient Pharmacy[J].China Pharmacist,2014(2):336-339. |
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| Authors: | Luo Yang Liu Guiyang Ma Jiangli Shao Jie Wang Liwei and Pei Li |
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| Affiliation: | Department of Pharmacy, the First Affiliated Hospital of PLA General Hospital, Beijing 100048, China;Department of Pharmacy, the First Affiliated Hospital of PLA General Hospital, Beijing 100048, China;Department of Pharmacy, the First Affiliated Hospital of PLA General Hospital, Beijing 100048, China;Department of Pharmacy, the First Affiliated Hospital of PLA General Hospital, Beijing 100048, China;Department of Pharmacy, the First Affiliated Hospital of PLA General Hospital, Beijing 100048, China;Department of Pharmacy, the First Affiliated Hospital of PLA General Hospital, Beijing 100048, China |
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| Abstract: | Objective： To investigate the waiting time in the outpatient pharmacy to provide reference for shortening the waiting time and improving the quality of pharmacy service. Methods： Based on the pharmacy intelligent control system （PICS）, the information of recipe time was calculated for statistically analyzing the number of patients and the waiting time. Results：The waiting time could be shortened effectively by PICS. The peak hours were 9：01-11：00 am and 14：01-16：00 pm, the waiting time of 72.87% outpatients was in 10 minutes and that of 90.08% outpatients was in 15 minutes.Conclusion：By optimizing dispense, adding special pharmacy and strengthening the training of pharmacists, shortened waiting time and uplifted satisfactory degree of patients will be realized. |
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| Keywords: | Waiting time Outpatients PICS |
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