天津市城建热线服务系统方案设计

呼叫中心在政府服务行业的应用是一个比较新的领域,其特点是涉及行业和部门众多,信息类型错综复杂,对信息的即时响应要求严格。以天津城建服务热线的建设为例,对呼叫中心在此领域的应用做了有益的探索。

Design of the Resolution on Tianjin Construction Administration Committee Call Center

The application of Call Center on services of government is a relative new domain.The prominent distinctions are that concerning considerable departments,existing complicated information categories,demanding rapid response.This article is based on the development of Tianjin Construction Administration Committee Call Center.Discussion and analysis on developing and researching this kind of system are presented here.