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Benchmarking Initiatives in the Construction Industry: Lessons Learned and Improvement Opportunities |
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| Authors: | Dayana B Costa Carlos T Formoso Michail Kagioglou Luis F Alarcón Carlos H Caldas |
| Affiliation: | 1Ph.D. Candidate, Federal Univ. of Rio Grande do Sul (UFRGS), Building Innovation Research Unit (NORIE). E-mail: dayana@cpgec.ufrgs.br 2Professor, Federal Univ. of Rio Grande do Sul (UFRGS), Building Innovation Research Unit (NORIE). E-mail: formoso@ufrgs.br 3Manager of SCRI/Reader, Univ. of Salford, Salford Centre for Research and Innovation (SCRI) in the Build and Human Environment. E-mail: m.kagioglou@salford.ac.uk 4Professor, Univ. Católica de Chile, Escuela de Ingeniería. E-mail: lalarcon@ing.puc.cl 5Assistant Professor, Univ. of Texas at Austin, Dept. of Civil, Architectural, and Environmental Engineering. E-mail: caldas@mail.utexas.edu |
| Abstract: | Benchmarking is a systematic process of measuring and comparing an organization’s performance against that of other similar organizations in key business activities. The lessons learned from other companies can be used to establish improvement targets and to promote changes in the organization. The benchmarking process can create a fertile ground for ideas, but only in a receptive environment; companies that share good practices and compare their performance against others benefit most. Recently, industry groups in several different countries have initiated benchmarking programs focused mainly on construction performance measures. This paper describes the scope of these initiatives and discusses the lessons learned and improvement opportunities that were identified in their design and implementation. This investigation is focused on four initiatives, carried out in Brazil, Chile, the United Kingdom, and the United States. This paper concludes by recommending some further directions on this research topic. |
| Keywords: | Bench marking Construction industry Evaluation Organizations |
