| 企业流程再造的熵模型 |
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| 引用本文： | 韩亚娟,刘通.企业流程再造的熵模型[J].工业工程,2014,17(3):1-05. |
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| 作者姓名： | 韩亚娟 刘通 |
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| 作者单位： | 上海大学 管理学院，上海 200444 |
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| 基金项目： | 国家自然科学基金(青年基金)资助项目(71101086) |
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| 摘 要： | 行比较分析的基础上，提出了适应于企业流程要素关系研究的4点假设。给出了流程熵计算的基本步骤，讨论了降低流程熵值的可操作性办法。结合实例验证了该研究的有效性。
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| 关 键 词： | 企业流程再造（BPR） 流程熵 过程要素 要素关系 |
Using Entropy Theory for BPR Research |
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| Han Ya-juan,Liu Tong.Using Entropy Theory for BPR Research[J].Industrial Engineering Journal,2014,17(3):1-05. |
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| Authors: | Han Ya-juan Liu Tong |
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| Affiliation: | School of Management, Shanghai University, Shanghai 200444, China |
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| Abstract: | Based on the information entropy theory, the effect of two factor relation of processes on a process system is analyzed. The concept of process entropy is firstly introduced and an accompanying quantitative research model for business process reengineering is established. Four hypotheses for process factors relation research are put forward in this study. The detailed calculation steps of process entropy are provided. From the standpoint of the entropy difference before and after an improvement of process system, the necessity for business reengineering is given. Meanwhile, the general methods for improvement of the process system are discussed. A case study is included to demonstrate the feasibility and effectiveness of the proposed method. |
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| Keywords: | business process reengineering(BPR) process entropy processing factor factor relation |
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