|
|||||
|
|
Implementing total quality management at the U.S. Department of Defense |
|
| Authors: | Kimberly M McCarthy and Ahmad K Eishennawy |
| Affiliation: | a Naval Training Systems Center Research Park, Orlando, Florida 32826, USA b Department of Industrial Engineering & Management Systems University of Central Florida, Orlando, Florida 32816, USA |
| Abstract: | This paper examines Total Quality Management (TQM) as defined by Dr. W. Edwards Deming including Deming's fourteen points and explains how the United States' Department of Defense (DOD) defines TQM and why TQM is necessary. It also covers how the DOD is planning on implementing TQM and the policy that has been established as guidance in the implementation process. |
| Keywords: | |
| 本文献已被 ScienceDirect 等数据库收录！ | |
