基于忠诚度的饭店员工管理

人是企业经营发展的资本,尤其是饭店作为劳动密集型、技术含量低的服务性行业,在个性化服务呼声越来越强烈的21世纪,员工的经验与工作心态直接影响饭店对顾客的服务质量。因而,对饭店的核心竞争优势———人力资源,应给以充分认识,重视员工忠诚的价值,重视对员工忠诚度的培养与提升,以保证饭店的可持续发展。

Hotel Management Based on Staff Loyalty

People are the basic capital needed in enterprise management and development,especially in catering business characterized by dense-labour and low-technology.In the 21~(st) century when personalized service is more and more important,employees' experience and work attitude can have a direct impact on hotel service quality.With regard to manpower resource,which is the core competitive advantage,hotels should take the value of employee loyalty into full acceunt,and pay special attention to cultivating and upgrading the employee loyalty so as to keep hotel in the continuous developing course.