| 品管圈对提升门诊预约诊疗服务的探讨 |
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| 引用本文： | 付晓燕,张萍,刘利青,刘金菲,吕婷.品管圈对提升门诊预约诊疗服务的探讨[J].医院管理论坛,2014(2):29-31. |
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| 作者姓名： | 付晓燕 张萍 刘利青 刘金菲 吕婷 |
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| 作者单位： | 兰州大学第一医院 |
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| 摘 要： | 目的探讨“品管圈”在门诊预约诊疗服务中的应用效果。方法成立“生命圈”品管圈活动小组，运用质量管理常用工具对门诊预约诊疗服务进行改进，并将改进前后状况进行比较。结果门诊预约诊疗选择率由37％上升至68％，差异有统计学意义（P〈0．01）。结论运用品管圈手段，对提升门诊预约诊疗服务效果明显，有助于医院质量管理工作的持续改进。
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| 关 键 词： | 品管圈 门诊 预约诊疗 选择率 |
The Discussion on the Influence of Quality Control Circle on Outpatient Service Appointment |
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| Abstract: | Objective To study the effect of applying Quality Control Circle （QCC） in outpatient service appointment. Methods ＂Life circle＂ QCC activity group was set up; regular quality management tools were used to improve the outpatient services appointment and status before and after the improvement were compared. Results Outpatient service appointment rate increased from 37% to 68%, with statistically significant difference （P 〈 0.01）. Conclusion QCC has obvious effects on promoting outpatient services appointment and is beneficial to the continuous improvement of hospital quality management. |
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| Keywords: | Quality control circle outpatient service appointment registration selectivity |
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