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1.
Gaining strategic advantages require companies to adopt customer satisfaction as a core strategy that constitutes the fundamentals of total quality management and just in time philosophies. Total quality management and just in time have been used for some time in manufacturing; however, this research extends the idea into purchasing by adapting qualitative and quantitative tools to create a methodology that can be used to design purchasing processes. This paper solely presents the supplier selection and performance management system dimensions of the methodology followed by a case study to illustrate application in the purchasing department of a Turkish steel company.  相似文献
2.
毕业设计全过程包括选题,开题,中期检查与指导,答辩,评审,是学生在校期间的一次时间最长、综合性最强、最接近工程实际和社会实际的实践教学环节。将质量管理贯穿在毕业设计过程的全阶段,重视整个设计过程中各个阶段的全面质量管理监控,才能达到改善本科毕业设计质量的目的。  相似文献
3.
该文提出在毕业论文设计过程引入项目管理机制,采用TQM思想和PDCA的过程管理方法建立基于论文设计工作流的质量管理体系,同时在微软的企业级协同平台SharePoint上对这种质量体系下的论文管理信息系统进行了构建。  相似文献
4.
基于对高职院校实施全面质量管理的分析,建立了描述高职院校全面质量管理投入和效益关系的状态空间模型,该模型旨在研究这两者的内在联系,确保全面质量管理效益的最大化。通过对模型的稳定性和定性分析表明,适当的全面质量管理投入可产生较好的效益。  相似文献
5.
Abstract. An Information Systems Methodology is usually presented as a sequential set of tasks — planning, analysis, design and construction — resulting in a new business application. This classical 'forward-engineering' approach must be adapted to changing business needs — business process redesign, quality management, process and systems templates, advanced technologies, application packages, the reuse of existing information systems resources, and rapid delivery cycles. Using the most general concept of a Business Programme, this paper describes a methodological approach incorporating these modern themes that is qualitatively and quantitatively different from the classical model. It provides a framework for the integration of otherwise independent methodologies, and shows how an entire programme can be formulated, planned and executed. An example is provided, and the approach is justified.  相似文献
6.
A quality system is required to provide quality products or services to meet customer requirements and to generate profits to satisfy stockholders. A quality system consists of the organizational structure, responsibilities, processes and resources needed to achieve quality objectives for products, services, and customer satisfaction. The system is capable of sustaining the environment and means by which superior products and services are profitably designed, developed, and delivered to customers on time and defect free. A quality system also catalyzes an organization to become a learning organization. At the initial stage, the quality system drives systematic problem solving, experimentation with new approaches, and learning from experience and history. Furthermore, the quality system drives an organization to benchmark world-class operations as well as capture and apply the learned knowledge. This paper provides a thorough view of the quality system architecture, its required elements, and implementation approach.  相似文献
7.
There is a need for methodologies which can enhance the quality of software and improve software developmental efficiencies. One such approach commonly used by software development enterprises is Total Quality Management (TQM). To assess the effectiveness of a TQM program, a key question that is often posed is: What are the salient underlying constructs (factors) essential to a successful TQM program? This study examines these issues in the domain of software development. An analysis of the data gathered from 247 software development sites shows 8 factors pertinent to an effective TQM program in software development. Also, this study compares and contrasts these factors with the Malcolm Baldrige Award criteria and other published results.  相似文献
8.
The complexity and sophistication of integratedbroadband networks call for a broad repertoire ofmanagement methods. Foreseen intensive competition ofthe communications market, and the upgrade ofend-customer's satisfaction as the focal point of anymanagement policy, raise a very important problem: howto utilize efficiently the resources of the networkwhile maintaining the Quality of Service (QoS) provided to end-users within a pre-negotiated range. Inthis paper, a QoS management architecture for multimediaapplications based on an application control scheme isproposed. Adhering to the Total Quality Management (TQM) paradigm, we let management span over theentire communication stack, the entire network(end-to-end) and the entire call duration. Applicationcontrol scheme aims to meet pre-specified QoS goals by adjusting the traffic produced by theend-user applications. The adjustment technique is basedon the notion that each multimedia session is allowed tooperate on a set of discrete application quality levels. A method for monitoring and assessingthe end-user perceived quality is presented. Themathematical problem of optimal resources allocation andan associated heuristic are specified. Finally, a specific instantiation of the introduced QoSmanagement architecture on a real testbed is describedand experimentation results are presented andevaluated.  相似文献
9.
Total Quality Management (TQM) is one of the most interesting and effective concepts of management. Although, as of today, it has been extensively applied to manufacturing and industrial sectors, TQM principles have not received wide acceptance in the area of Telecommunications Network and Service Management. Application of those principles in Telecommunications can be facilitated by employing pertinent techniques and tools. This paper focuses on aspects of the performance management of Telecommunications Networks and Services. As basic quality control mechanisms, two versions of a Dynamic Scaling Service (DSS) are used to regulate the end-user perceived quality: a Crisp DSS and a Fuzzy Logic DSS. A quality-oriented user behavior model is built and a comparative study between the different quality control schemes is presented. Concluding, the paper delineates the scope of TQM with respect to QoS management in telecommunications.  相似文献
10.
Developing and maintaining quality software is paramount in the information-intensive society. A myriad of concepts, tools and techniques exist that can be employed to improve the quality of software and at the same time increase developmental efficiencies. Approaches used by many software development units include: Capability Maturity Model (CMM), Total Quality Management (TQM), and ISO 9000-3. Implementation of these approaches without appropriate management oversight does not guarantee success. This study examines the role of the manager vis-à-vis leadership style with software quality. Data collected using a questionnaire administered to members of the American Society for Quality (ASQ) - Software Division, suggest that the Transformational leadership style of the manager has a significant positive relationship with the quality of the software developed.  相似文献
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