Organization–public relationships: An exploration of the Sundre Petroleum Operators Group

This study explored the organization–public relationship (OPR) within the context of the Sundre Petroleum Operators Group (SPOG) and the local community in Sundre, Alberta, Canada. A qualitative orientation was adopted because of the case study's focus on the individual experience of the relationship and the interest was to explore how the relationship was perceived by the people involved. Key relational elements such as trust, transparency, dialogue, control mutuality, commitment and satisfaction were examined in relation to the importance for relationship building and maintenance. In-depth interviews were conducted with both SPOG industry and community members (N = 18). The results indicated that after a crisis transparency was critical for rebuilding trust which was the foundation for the development of the industry–community relationship. Other relational elements were also considered important for maintaining healthy OPRs, but were considered secondary in relation to trust.     

老年人生活满意度影响因素研究

随着我国人口老龄化程度的不断加深,对老年人生活满意度影响因素进行研究非常必要。本文利用在山东的调查数据对影响老年人生活满意度的个人及家庭因素进行了分析,结果发现老年人健康状况、家庭经济条件、老年人在家庭中的经济地位和儿子对老人的经济支持对老年人的生活满意度影响显著。     

Sociological Determinants of Life Satisfaction in Japan: The Roles of Gender, Family, and Work

Abstract  This is one of the first studies on causes and correlates of life satisfaction among Japanese, based on the theoretical framework of Thibaut and Kelley (1959) on satisfaction and a nationally representative sample of Japanese adults. Emphasized are the effects of such demographic variables as gender, marital status, age, and work-related characteristics on life satisfaction. It is found that Japanese women are more satisfied with their lives than are men on the average. This difference is not explained by the gender difference in employment statuses. When examined for each employment status category, women still show higher life satisfaction than men on the average, except those employed full-time.
While widowed women show lower life satisfaction, never-married and divorced men show the same pattern. The detrimental effect of divorce on life satisfaction among women disappears when economic circumstances variables are controlled for. Age is found to be strongly related to life satisfaction, particularly among men. A non-linear effect of age indicates both family responsibility and job responsibility decrease life satisfaction for Japanese men and women.
The theoretical framework presented in American literature on the subject is largely supported in the present analysis with Japanese data. Rather than absolute levels of economic and/or social indicators, the salience each person places on them is found to be critical for life satisfaction. Given the cognitive definition of satisfaction adopted here which emphasizes comparisons, these results indicate the validity of this theoretical perspective.     

Life Satisfaction in Brazil: Testing the Psychometric Properties of the Satisfaction With Life Scale (SWLS) in Five Brazilian Samples

The aim of this paper was to validate the Brazilian-Portuguese version of the Satisfaction With Life Scale (SWLS), presenting evidence of its reliability and construct and criterion-related validity. A large Brazilian sample (2,180 participants), from five different populations (undergraduate and high school students, general population, elementary school teachers, and physicians), was considered. The results confirmed the single factorial structure and reliability (0.77 < Cronbach’s α < 0.88, mean α = 0.81) of the SWLS. Supporting its criterion-related validity, the SWLS correlated positively with positive affect and negatively with both negative affect and psychological distress across all five samples. The findings indicate that the Brazilian-Portuguese version of the SWLS is a valid instrument to use with diverse Brazilian samples.     

Causal relationships between background characteristics, service utilization, satisfaction, and service outcomes (school performance): A path analysis

This study develops a causal model to examine the relationships between service outcome (school performance) and consumer satisfaction, service utilization, and demographic characteristics of the youth receiving mental health services. Data for 281 children, aged 12–18, served from April 2003 to December 2004 were used for the analyses. Causal relationships among variables of the proposed model were tested by using AMOS, and the respecified model was accepted as the final model with good fit to the data (2 = 5.099, df = 8, NFI = .951, CFI = .998, RMSEA = .001). Results of the model test point to the importance of the children's age, service intensity, and consumer satisfaction as determinants of school performance outcome. In particular, increased worker satisfaction and overall satisfaction lead to increases in the perceived success satisfaction and this satisfaction, in turn, leads improvement in grades. Efforts to improve service satisfaction are emphasized and studies based on a more dynamic perspective are needed.     

员工工作满意度调查问卷的有效性及民营企业员工工作满意度影响因素研究

本研究选取我国浙江杭州和广州深圳市各一中型民营企业员工共780人作为被试,采用自编的民营企业员工满意度调查问卷(问卷由8个分量表构成,共61个项目)探查我国民营企业员工的工作满意度情况及其影响因素.结果表明:(1)民营企业员工满意度调查问卷的信度系数r为0.9555,内容效度和结构效度的相关系数均达到了可接受水平,是一个可接受的满意度调查问卷;(2)民营企业员工满意度调查问卷的维度"培训与发展"、"高层管理"、"所在部门"和"客户服务"对员工的满意度具有较大的影响,而"直接主管"、"薪资与福利"和"工作目标与绩效"等对员工满意度几乎没有什么影响;(3)民营企业B(深圳)的员工在所有八个分量表上的工作满意度均显著地满意于民营企业A(杭州)的员工的工作满意度;(4)无论是在总体水平上还是在各个分量表上,男员工的工作满意度均显著地高于女员工的工作满意度;(5)在总体水平上,在企业服务两年以上的员工(下简称为"老员工")的工作满意度显著地高于在企业工作2年以下的员工(下简称为"新员工")的工作满意度.具体地说,老员工在"所在部门"和"高层管理"两个维度上的工作满意度显著地高于新员工,而在"工作目标与绩效"、"直接主管"、"培训与发展"、"薪资与福利"以及"客户服务"等维度上,两者没有显著的差异.     

气质性情感对工作满意度的影响:基于中国情境的实证研究

本文关注中国情境下人格与工作满意度的关系.在回顾已有研究基础上,从受文化因素影响较大的气质性情感角度,研究人格对工作满意度的影响.实证结果验证了西方一些研究结论,本研究有一个重要发现,在中国情境下,气质性情感与工作满意度相关系数要明显低于国外元分析报告的结果,作者试图从文化的角度来解释其中原因.另外,气质性情感可以解释工作满意度21%的变异,说明在中国情境下,它也可以作为工作满意度的预测指标.     

影响中国商业谈判的因素分析

商业谈判是商业活动中一个必不可少的组成部分。为了了解影响中国商业谈判的因素,笔者在北京、温州和邯郸三个城市的几十家企业里组织了102组商业模拟谈判,并对相关数据进行了分析。数据结果揭示了中国商业谈判者的个人特征、谈判策略及谈判气氛等因素对谈判结果所产生的影响,以及这些因素之间的相互作用。文章最后针对这些分析结果提供了相应的现实商业谈判操作启示。     

足球观众满意度及测评模型的研究

本文在顾客满意度的基础上提出了足球观众满意度的概念,并从主要层次和附属层次两个方面对影响足球观众满意度的因素进行了分析。根据传统顾客满意度测评模型,构建了足球观众满意度的测评模型,并对相应的测评指标进行细化,最后本文提出了提高足球观众满意度水平的几项措施。