施工系统中混凝土拌和工厂位置选择综合评价模型

在大型水利水电工程施工系统中，混凝土拌和工厂位置选择涉及大量不确定性因素，本文用可能性－满意度来描述决策者对不确定性估计的主观性和管观性，论述了可能性与模糊集，满意度与信任度的对应关系，给出了可靠性－满意度的计算方法。以系统分析的层次性原理为基础，建立了厂址选择的综合评价模型，通过一个实例分析，得到几点结论。     

iPad客户满意度研究

通过对用户对ipad认知、体验等各个方面的研究,了解客户满意度,从品牌影响力、购买倾向、购买渠道、用户体验和受访者特征5个维度进行分析,从而改善用户满意度及销售计划。     

一种结合特征相关的软件质量研究*

首先分析了目前常用的软件质量提高方法及评估标准,结合各种方法的优缺点,提出用户满意度和可靠性是软件成功的两个重要问题.首次提出特征因子的概念,并首次尝试借助神经网络通过特征因子对软件项目进行分析,并得出影响软件工程的影响度.其结论比较符合实际,为提高软件质量提供了一个可参考的方法.     

大学生求学满意度实证研究--某高校学生个体特征对满意度单项要素的影响分析

求学满意度，又称为求学满意程度，它取决于教育需求主体对教育服务的预期同其实际所感知的教育服务水平的对比。教学计划、教学组织、教师教学、教学设施、校园环境、学生5知识技能等都是影响求学满意度的因素。本文在调查取得基本数据的基础上，使用相关的统计检验方法，分析了性别、生源地和不同年级这些学生个体地征对求学满意度单项要素的影响。主要结论有：学生性别差异对满意度单项要素的影响基本是随机的；不同生源地的学生对教学计划和管理制度两个要素的评价具有差异；不同年级的学生对教学设施和知识掌握程度的评价具有显著性差异；学生对学校服务评价单项因素差异很少，总体满意度在一定程度上反应学校的实际情况。     

Customer satisfaction and competitiveness in the Chinese E-retailing: Structural equation modeling (SEM) approach to identify the role of quality factors

This paper attempts to study the impact of customer satisfaction and the Chinese electronic retailers (E-retailers) competitiveness using quality factors. Two conceptual models based on asset-process-performance (APP) competitive theoretical framework have been proposed. The proposed models include E-retailers strategic factors such as logistics, quality and customer satisfaction equivalent to asset, process and performance entities of the APP framework. Using an empirical survey from a young population, this study, with the support of structural equation modeling (SEM) identifies reliability in service quality and purchasing experience in e-service quality as dominant customer satisfaction factors. This study uses both exploratory and confirmatory factor analysis and suggests that to be competitive Chinese E-retailers have to focus more on the delivery of products (logistics) compared to other intangible service quality factors. On theoretical front, this study is a novel attempt to validate the APP framework for E-retailers’ competitiveness. On the practical front, the outcome of the study would be highly beneficial to the Chinese E-retailers to fine tune their strategy to satisfy the growing demand. Furthermore, this study can supplement government policy makers to regulate the growing volatile market.     

一种融合服务满意度的多因素感知云服务性能预测策略

提出了一种多因素感知的云服务性能预测策略,它基于综合权衡服务提供商的利益,通过合理定价和性能保障来量化和优化服务满意度,并以之驱动性能预测,并引入效用理论实现服务满意度的合理定价.最后通过模拟实验表明,它能够降低SLA破坏率,有效提高云服务的资源利用率.     

Examining the role of perceived value in virtual communities continuance: its antecedents and the influence of experience

Although perceived value has long been recognised as an influential means of affecting continuance intention in information systems (IS), little attention has been devoted to explore its antecedents, which constitutes an important research issue. This study, building on prior literature on continued usage in IS as well as the resource-based view, proposed a model to address this gap. Our model suggests that perceived value, a major driving force for members’ satisfaction and continuance intention, is affected by four kinds of resources embedded in virtual communities, which are relationship resources, technology infrastructure, knowledge resources and human resources. To provide additional insights on the pivotal role of perceived value, we also postulate that experience moderates the link between perceived value and its antecedents. Data collected from 235 members of a professional virtual community provide strong support for the research model. It was found that perceived value exerts a great effect on both satisfaction and continuance intention. In addition, when different levels of experience are taken into consideration, relationship resources, knowledge resources and human resources were found to be more salient to high-experience members, whereas technology infrastructure was found to be more salient to low-experience members. Finally, this study discusses the implications of these findings and offers direction for future research.     

高职网络技术专业毕业生就业满意度调查分析

对高职网络技术专业125名毕业生就业满意度跟踪调查,从就业情况、首次就业成功因素、专业课程内容设置、专业教师教学水平、专业教学管理、专业技能重要性、运用专业技能熟练程度、对职业资格证书的意见等九个方面进行分析,为教学改革提供依据。研究大学生就业能力结构及其对就业结果的影响,对调整课程设置与教学内容,构建以能力为核心的课程体系具有重要意义。     

基于LTE下行多业务传输QoS保证的跨层调度算法

众多资源分配的调度算法中, 有区别地实现不同业务QoS要求的调度策略研究不多。针对此问题, 通过将不同QoS等级和要求加入到调度策略的影响因素中, 提出了一种适用于LTE下行多业务传输的多目标跨层分组调度算法, 并设计了一个用户满意度函数, 用来评价分组调度算法的综合性能。对该算法性能进行了仿真验证, 并同PF算法仿真结果进行比较与分析, 表明该算法能够满足不同业务的QoS要求, 综合性能优于PF算法。