GPRS业务模型和无线网络的研究

根据GPRS业务及业务发展情况，对GPRS业务模型进行深入研究，并对GPRS无线网络进行了更深入的探讨。     

基于TMN的电信管理网研究与实现

为解决由于电信事业的发展对电信管理网所提出的更高要求,即兼容性、可持续性、综合技术应用性等方面的要求,提供了一种基于TMN架构的电信管理网的设计实现架构,对整个系统的架构进行了概括性的分析。该系统是一个成功应用的商用系统,采用了J2EE架构,对J2EE架构的应用具有一定的启示作用。依照该架构实现的电信管理网系统,无论从软件的复用性,可扩展性及产品的功能特点等指标,均满足了当前电信事业发展的要求。     

Depression in ethnically diverse women: Implications for treatment in primary care settings.

What do health care practitioners need to know about providing adequate care for depressed minority women? This article examined the prevalence of depressive symptoms and clinical depression in ethnic minorities, the extent to which current health service utilization is congruent with needs, and the effectiveness of treatments provided to ethnic minorities in the primary care setting. The impact of ethnic minority women's sociocultural context on symptom expression and help-seeking behavior is also discussed. Finally, the clinical implications for accurate assessment and treatment of ethnic minority women by both medical and mental health practitioners working in the primary care sector are addressed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

基于产品可追溯性的售后服务管理信息系统的开发和应用

基于一拖(洛阳)柴油机有限公司现有的生产经营管理模式，利用PowerBuild开发工具，MS SQL serv-er2000为后台数据库。设计开发出了基于以太网络Windows中文平台下的售后服务管理信息系统．该系统集产品质量档案、客户档案和服务过程中有关信息的查询、统计、打印等功能于一体。对不同供应商提供的相同零部件的质量问题实现了快速追溯性管理，对有关信息实现了分级共享，解决了服务过程中对不同供应商提供的零部件质量问题的反馈、整改工作混乱滞后问题。     

Web服务在信用信息工程中的应用

目前的社会信用信息工程中,许多的政府部门都建立了自己的信用信息数据库,但在政府各级部门数据库之间进行数据交流和共享存在着许多的问题,在许多地方,数据共享还是一片空白。Web服务技术是应用程序通过内联网或者因特网发布和利用软件服务的一种标准机制。利用WEB服务可以方便地实现不同系统之间的数据交换和集成。该文提出利用web服务技术来解决信用信息工程中的信息数据共享问题。并在此基础上提出利用WEB服务工作流技术将信用评估整合到电子商务过程,以实现可信用电子商务     

标准日本语网上教学系统的设计与实现

网络远程教育是网络技术与教育相结合的产物。本文介绍基于ASP／AD0网络数据库访问技术的适用于远程教学环境的《标准日本语》网上教学系统的设计思想及部分实现技术。     

Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

The authors proposed and tested a model describing the relationship between customer service providers' perceptions and attitudes toward their service-related duties and their customers' perceptions of satisfaction with their service experiences. Results indicated that the perception of having standards for service delivery in an organization is strongly related to line-level employees' perceptions of support from coworkers and supervisors. Perceived support from coworker, was significantly related to service providers' customer orientation, whereas perceived support from supervisors showed a weaker relationship to a customer orientation. Ultimately, service providers' customer orientation was strongly related to customers' satisfaction with service. Finally, a set of post hoc analyses indicated that coworker and supervisory support explained a greater proportion of incremental variance in the model than did perceived organizational support alone. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support

Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of safety by service engineers. Their resolution of repair requests was preserved in the organization’s memory via three compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.     

石油企业办社会的“悖理行为”辨疑

企业办社会虽与市场经济的客观要求相悖，但石油企业大量办社会的事实仍揭示了所具备的理性面。认为国家作为不受所有者监督的代理者对石油企业的要求，石油企业的行业特性以及在传统体制下长期运作所成的定热是石油企业办社会的主要原因。     

基于ATM的网络互连方式

ＡＴＭ技术能否在数据通信网中广泛采用取决于其是否能高效地支持现有业务，其中主要为非连接业务。本文介绍了几种基于ＡＴＭ 的非连接业务支持方式和协议体系结构，对其进行了评述并对ＩＰ分组到ＡＴＭ信元的封装效率进行了分析。