The optimal level of CRM IT investments

In light of the growing relevance of customer-oriented business strategies IT investments in the field of Customer Relationship Management have increased considerably. However, firms often could not realize sufficient returns on these IT investments. One major reason for this failure seems to be the lack of appropriate approaches to determine the economic impact of such investments ex ante. Therefore, we develop an economic model to determine the optimal level of Customer Relationship Management IT investments. Using this approach, firms can evaluate, to what extent investments in Customer Relationship Management IT are reasonable. One major result is that in most cases the “all or nothing strategy” pursued by many firms does not lead to the optimal level of investments. To illustrate the practical utility and applicability of the approach, we provide a real world example of a German financial services provider.     

A mathematical analysis of the effects of Hebbian learning rules on the dynamics and structure of discrete-time random recurrent neural networks

We present a mathematical analysis of the effects of Hebbian learning in random recurrent neural networks, with a generic Hebbian learning rule, including passive forgetting and different timescales, for neuronal activity and learning dynamics. Previous numerical work has reported that Hebbian learning drives the system from chaos to a steady state through a sequence of bifurcations. Here, we interpret these results mathematically and show that these effects, involving a complex coupling between neuronal dynamics and synaptic graph structure, can be analyzed using Jacobian matrices, which introduce both a structural and a dynamical point of view on neural network evolution. Furthermore, we show that sensitivity to a learned pattern is maximal when the largest Lyapunov exponent is close to 0. We discuss how neural networks may take advantage of this regime of high functional interest.     

Support vector classification of proteomic profile spectra based on feature extraction with the bi-orthogonal discrete wavelet transform

Automatic classification of high-resolution mass spectrometry data has increasing potential to support physicians in diagnosis of diseases like cancer. The proteomic data exhibit variations among different disease states. A precise and reliable classification of mass spectra is essential for a successful diagnosis and treatment. The underlying process to obtain such reliable classification results is a crucial point. In this paper such a method is explained and a corresponding semi automatic parameterization procedure is derived. Thereby a simple straightforward classification procedure to assign mass spectra to a particular disease state is derived. The method is based on an initial preprocessing stage of the whole set of spectra followed by the bi-orthogonal discrete wavelet transform (DWT) for feature extraction. The approximation coefficients calculated from the scaling function exhibit a high peak pattern matching property and feature a denoising of the spectrum. The discriminating coefficients, selected by the Kolmogorov–Smirnov test are finally used as features for training and testing a support vector machine with both a linear and a radial basis kernel. For comparison the peak areas obtained with the it ClinProt-System ¹ [33] were analyzed using the same support vector machines. The introduced approach was evaluated on clinical MALDI-MS data sets with two classes each originating from cancer studies. The cross validated error rates using the wavelet coefficients where better than those obtained from the peak areas².     

Yet another cybersecurity risk assessment framework

IT systems pervade our society more and more, and we become heavily dependent on them. At the same time, these systems are increasingly targeted in cyberattacks, making us vulnerable. Enterprise and cybersecurity responsibles face the problem of defining techniques that raise the level of security. They need to decide which mechanism provides the most efficient defense with limited resources. Basically, the risks need to be assessed to determine the best cost-to-benefit ratio. One way to achieve this is through threat modeling; however, threat modeling is not commonly used in the enterprise IT risk domain. Furthermore, the existing threat modeling methods have shortcomings. This paper introduces a metamodel-based approach named Yet Another Cybersecurity Risk Assessment Framework (Yacraf). Yacraf aims to enable comprehensive risk assessment for organizations with more decision support. The paper includes a risk calculation formalization and also an example showing how an organization can use and benefit from Yacraf.

     

AlphaPilot: autonomous drone racing

Autonomous Robots - This paper presents a novel system for autonomous, vision-based drone racing combining learned data abstraction, nonlinear filtering, and time-optimal trajectory planning. The...     

Ultralow Expansion Glass as Material for Advanced Micromechanical Systems

Ultralow expansion (ULE) glasses are of special interest for temperature stabilized systems for example in precision metrology. Nowadays, ULE materials are mainly used in macroscopic and less in micromechanical systems. Reasons for this are a lack of technologies for parallel fabricating high-quality released microstructures with a high accuracy. As a result, there is a high demand in transferring these materials into miniaturized application examples, realistic system modeling, and the investigation of microscopic material properties. Herein, a technological base for fabricating released micromechanical structures and systems with a structure height above 100 μm in ULE 7972 glass is established. Herein, the main fabrication parameters that are important for the system design and contribute thus to the introduction of titanium silicate as material for glass-based micromechanical systems are discussed. To study the mechanical properties in combination with respective simulation models, microcantilevers are used as basic mechanical elements to evaluate technological parameters and other impact factors. The implemented models allow to predict the micromechanical system properties with a deviation of only ±5% and can thus effectively support the micromechanical system design in an early stage of development.     

Using Selective Electron Beam Melting to Enhance the High-Temperature Strength and Creep Resistance of NiAl–28Cr–6Mo In Situ Composites

By increasing the density of interfaces in NiAl–CrMo in situ composites, the mechanical properties can be significantly improved compared to conventionally cast material. The refined microstructure is achieved by manufacturing through electron beam powder bed fusion (PBF-EB). By varying the process parameters, an equiaxed or columnar cell morphology can be obtained, exhibiting a plate-like or an interconnected network of the (Cr,Mo) reinforcement phase which is embedded in a NiAl matrix. The microstructure of the different cell morphologies is investigated in detail using scanning electron microscope, transmission electron microscopy, and atom probe tomography. For both morphologies, the mechanical properties at elevated temperatures are analyzed by compression and creep experiments parallel and perpendicular to the building direction. In comparison to cast NiAl and NiAl–(Cr, Mo), the yield strength of the PBF-EB fabricated specimens is significantly improved at temperatures up to 1,027 °C. While the columnar morphology exhibits the best improved mechanical properties at high temperatures, the equiaxial morphology shows nearly ideal isotropic mechanical behavior, which is a substantial advantage over directionally solidified material.     

Recognizing interleaved and concurrent activities using qualitative and quantitative temporal relationships

The majority of approaches to activity recognition in sensor environments are either based on manually constructed rules for recognizing activities or lack the ability to incorporate complex temporal dependencies. Furthermore, in many cases, the rather unrealistic assumption is made that the subject carries out only one activity at a time. In this paper, we describe the use of Markov logic as a declarative framework for recognizing interleaved and concurrent activities incorporating both input from pervasive lightweight sensor technology and common-sense background knowledge. In particular, we assess its ability to learn statistical-temporal models from training data and to combine these models with background knowledge to improve the overall recognition accuracy. We also show the viability and the benefit of exploiting both qualitative and quantitative temporal relationships like the duration of the activities and their temporal order. To this end, we propose two Markov logic formulations for inferring the foreground activity as well as each activities’ start and end times. We evaluate the approach on an established dataset where it outperforms state-of-the-art algorithms for activity recognition.     

Architecture analysis of enterprise systems modifiability: a metamodel for software change cost estimation

Enterprise architecture models can be used in order to increase the general understanding of enterprise systems and specifically to perform various kinds of analysis. The present paper proposes a metamodel for enterprise systems modifiability analysis, i.e. assessing the cost of making changes to enterprise-wide systems. The enterprise architecture metamodel is formalized using probabilistic relational models, which enables the combination of regular entity-relationship modeling aspects with means to perform enterprise architecture analysis. The content of the presented metamodel is validated based on survey and workshop data and its estimation capability is tested with data from 21 software change projects. To illustrate the applicability of the metamodel an instantiated architectural model based on a software change project conducted at a large Nordic transportation company is detailed.     

IRIS: illustrative rendering for integral surfaces

Integral surfaces are ideal tools to illustrate vector fields and fluid flow structures. However, these surfaces can be visually complex and exhibit difficult geometric properties, owing to strong stretching, shearing and folding of the flow from which they are derived. Many techniques for non-photorealistic rendering have been presented previously. It is, however, unclear how these techniques can be applied to integral surfaces. In this paper, we examine how transparency and texturing techniques can be used with integral surfaces to convey both shape and directional information. We present a rendering pipeline that combines these techniques aimed at faithfully and accurately representing integral surfaces while improving visualization insight. The presented pipeline is implemented directly on the GPU, providing real-time interaction for all rendering modes, and does not require expensive preprocessing of integral surfaces after computation.