Backchannel Responses as Misleading Feedback in Intercultural Discourse

This study examined the relationship between the frequency of backchannel responses and listener recall scores in inter- and intra-cultural conversations. The nature of the study was a simulated physician–patient interaction. Participants were 40 Canadians and 40 Chinese who formed 40 dyads in four experimental conditions: Canadian physician/Canadian patient, Chinese physician/Chinese patient, Chinese physician/Canadian patient, and Canadian physician/Chinese patient. All conversations were video-taped and micro-analyzed. The data generated three intriguing findings. (1) There were significant positive correlations between backchannel responses and listener recall scores in the two intra-cultural groups, indicating that backchannel responses facilitated content communication. (2) There were significant negative correlations between backchannel responses and listener recall scores in the two inter-cultural groups, indicating that backchannel responses might have served as misleading feedback and caused mis-communication. (3) The Chinese/Chinese condition had the highest backchannel responses; the Canadian/Canadian condition had the lowest with the two inter-cultural groups in between. This finding provides support for the Communication Accommodation theory. Implications for verbal and nonverbal communication training in intercultural interactions were discussed.     

Cultural aspects of nonverbal communication

A review of the literature on cultural aspects of nonverbal communication reveals the existence of both similarities and differences in the display of nonverbal behavior. It is argued that similarities are most manifest when analysis is at the level of the individual and the focus is on the objective, formal properties of the behavior; differences are more likely to become manifest when the analysis is at the level of the relationship between individuals and the focus is on the interpersonal import of the behavior. Material on gaze and eye contact, body motion and gesture, interpersonal distance and touch, facial expression, and paralanguage is surveyed and organized into three primary sections. The sections reflect the major functions nonverbal behavior is presumed to perform: (1) the sending of emotional states; (2) the conveying of interpersonal attitudes, particularly intimacy and status; and (3) the management of conversation. Implications are drawn concerning potential miscommunication in intercultural encounters.     

Cross-Cultural Perspectives on Intercultural Communication Competence

This study examined the process of developing intercultural communication competence (ICC) with particular attention to cross-cultural differences in communication patterns. A qualitative approach involving 40 interviews with Americans living in Sweden and Swedes living in the US was employed in order to gain a nuanced, in-depth, and contextual understanding of how immigrants and expatriates experience the process. Several differences in verbal and nonverbal communication patterns between the two cultures emerged. The findings provide insights into how ICC is developed differently across cultures, as well as how the cognitive, affective, and behavioral components of ICC are interrelated and influenced by culture-specific aspects.     

Interpreting Cues of Goodness: Thin Sliced Judgment of Malaysians and Chinese towards Political Leaders

Thin slice studies have demonstrated that quick personality inferences of unknown others can be made fairly accurately. Utilizing focus group interviews, the current study examines thin sliced judgments and perceptions of six leaders in the context of goodness. Findings revealed that perceivers were able to form relatively accurate impressions of some leaders based on brief glimpses of nonverbal footage. Across all groups (Malaysian and Chinese) paralinguistic cues, dynamic cues and static cues were instrumental in the formation of positive perceptions of leaders in the context of goodness. These findings have implications for the areas of nonverbal behaviour, political communication, and personality judgement.     

Coping with Nonverbal Communication in Public Service Interpreting with Chinese Immigrants

Nonverbal communication (NVC) plays a key role in face-to-face interactions. This article explores how nonverbal communication affects interpreter-mediated interactions between Chinese immigrants living in Catalonia and local public service providers. It presents data obtained from a qualitative study based on in-depth interviews with public service interpreters and intercultural mediators, and analyses their experience in coping with nonverbal cues that are the potential source of misunderstanding. Special attention is to the examples of the Chinese smile and absence of eye contact. The conclusions discuss the implications that nonverbal communication may have in defining the role and functions of public service interpreters.     

The relationship between intercultural effectiveness and perceived project team performance in the context of international development

Working effectively in the development context—humanitarian aid or capacity building as in any intercultural context requires specific skills and abilities such as special knowledge of human relationships as these projects bring people together from different cultures, mentalities, and backgrounds. The research examines the relationship between intercultural effectiveness and project team performance in the international development field based on the Canadian technical advisors and project team personnel that work overseas within international development projects. The sample consisted of 106 international development practitioners who completed a self-report survey assessing intercultural effectiveness based on the Multicultural Personality Questionnaire (MPQ) and project team performance based on the Group Development Questionnaire. The study examined how the level of intercultural effectiveness is affected by age, gender, education, and experience of each individual respondent based on MANOVA and t-test analysis. Correlation analysis confirmed the relationship between intercultural effectiveness and project team performance.     

Mixed Methods Research – Nonverbal Observations of Cultural Convergence in Online and Offline Contexts: Testing Hall’s Low- Vs. High-Context Framework

ABSTRACT

Extending the existing low- and high-context culture theoretical framework, the current research examined the extent to which globalization has shaped low- and high-context cultures in relation to nonverbal communication. The current study employed an exploratory sequential design mixed research method. The first phase of the study observed cultural convergence evident in people’s nonverbal communication in real life and reported the observations qualitatively. In the second phase of the study, a quantitative content analysis was carried out. The content analysis, namely sentiment analysis, examined the occurrences of people of diverse nationalities expressing their emotions when they provide reviews of airlines on a travel website and empirically test the relevance of low- and high-context theoretical framework in the era of globalization. A total of 85,228 reviews of 592 airlines available on a travel website were downloaded using a web crawler. The qualified records used for analysis included records from the following regions: Africa, Asia, Australia, Latin America, Northwestern Europe, Southern Europe, and United States. An analysis of variance on the number of words people used in writing travel reviews online yielded significant variations among the seven regions. This data also sheds light on cultural convergence.     

Japanese intercultural communication competence and cross-cultural adjustment

This study explores the relationship between language and communication skills and patterns of success and failure in the cross-cultural adjustment of Japanese university students. Seven interpersonal communication skills which were selected by Ruben and Kealey as important to cross-cultural adjustment were examined: empathy, respect, role behavior flexibility, orientation to knowledge, interaction posture, interaction management, and tolerance for ambiguity. Besides these skills, language was taken into consideration as a major component influencing Japanese intercultural communication. The behavioral assessment method developed by Ruben was utilized to measure communicative performance and behaviors of Japanese university students who visited the United States for 4 weeks for their English training. In order to assess the language skills of these individuals, listening, speaking, structure and written expression, and vocabolary and reading comprehension skills were measured. At the end of their stay in the United States, the dimensions of culture shock, psychological adjustment, and interactional effectiveness were examined. Comparisons of pre- and post-test measures indicated that six out of the seven communication behaviors observed in the Japanese students did not predict success or failure in adjustment to the United States. Only ambiguity tolerance yielded correlation with culture shock. However, speaking and listening skills were closely correlated with interactional effectiveness.     

Social support and cultural distance: Sojourners’ experience in China

Previous research has pinpointed that social support from host, co-national, and other international friends plays a pivotal role in successful adaptation to a new culture, yet research on this topic pertaining to China is inadequate. As such, using a cross-sectional sample of sojourners (N = 199) in major Chinese cities, the current study examines the relationship between sojourners’ self-reports of social support from the three sources and two psychological adaptation variables (i.e., anxiety and well-being) as well as the moderating effect of objective cultural distance. Regression analysis indicates that perceptions of host and international support are significant negative predictors of anxiety and positive predictors of psychological well-being. In addition, cultural distance moderated these predictive associations: host support and international support had a stronger negative association with anxiety and host support had a stronger positive association with well-being for participants whose cultural distance to China was lower compared to those whose cultural distance was higher. This study enhances our understanding of the dynamic interplay between social support and cultural distance in cross-cultural adaptation research within a Chinese cultural context.     

Facework in Syria and the United States: A cross-cultural comparison

“The first rule when communicating with people from the Arab world is not to let them lose face” said J. Al-Omari. Face or one's social identity is cultural. A face threat is a situation which threatens to create a loss of face. When experiencing face-threats people guard their face with facework – behavioral actions enacted to protect one's face. Since facework varies across cultures, this study analyzed how cultural collectivism, power distance, masculinity, and uncertainty avoidance influence direct, indirect, competitive, cooperative, hostile, and ritualistic facework in Syria and the United States, employing a MANCOVA design with gender as the covariate. Significant findings (n = 336) showed that: (a) US Americans reported using more direct, competitive, and hostile facework strategies than Syrians while (b) Syrians reported using more indirect, cooperative and ritualistic facework strategies than US Americans (c) US American facework strategies corresponded to individualistic, weak power distance, masculine, and low uncertainty avoidance cultural dimensions while Syrian facework corresponded to collectivistic, high-power distance, moderately masculine, and high uncertainty avoidance and (d) VSM 94 results showed Syria to be more individualistic than Hofstede's original rankings.     

Can ability emotional intelligence help explain intercultural effectiveness? Incremental validity and mediation effects of emotional vocabulary in predicting intercultural judgment

A review of the literature reveals that previous studies on the role of emotional intelligence (EI) in predicting intercultural effectiveness have focused solely on trait EI, i.e., self-reported emotional efficacy, and on emotion recognition, disregarding the core components of ability EI, particularly its understanding emotions branch. Considering this gap and arguing for the relevance of emotion understanding in intercultural communication, the present study examined whether emotional vocabulary (EV), a marker of the ability to understand emotions, predicts intercultural problem solving above verbal intelligence and personality, and whether it (partially) mediates their effects on the criterion. Participants were 336 university students from Serbia, assessed on EV, verbal intelligence, the Big Five, and intercultural judgment and decision making (CJDM). A hierarchical regression analysis found verbal intelligence, Openness, and Extraversion (Step 1), and EV (Step 2) to significantly predict CJDM, with EV incrementally explaining 2% of criterion variance. A path analysis yielded excellent fit indices for a model postulating EV as a partial mediator of the effects of verbal intelligence and Openness on CJDM. The study thus provides first evidence of the specific contribution of emotion understanding to solving intercultural communication problems, the implications of which for both EI and intercultural research are discussed.     

Intergroup contact in context: The mediating role of social norms and group-based perceptions on the contact–prejudice link

The prejudice-reducing effects of intergroup contact have been well documented. However few studies have investigated the importance of the broader context within which contact occurs. The current study examined the predictors of social distance from Muslims in a large sample of Australian secondary school children (N = 980). Intergroup contact was an important predictor of reduced social distance even after demographics and perceptions of parents, school, media and broader intergroup dynamics were taken into account. However, in part the contact–social distance relationship was mediated by perceived parental support for intergroup relations and perceived fairness of media representation. Student's perceptions of broader group dynamics relating to collective threat and differentiation between groups impeded the relationship. The findings attest to the importance of the broader context within which contact occurs. Having contact with outgroup members leads to reduced social distance to the outgroup, however perceived norms and outgroup perceptions play a pivotal role in explaining this relationship.     

Communicating across cultures in multinational Ibis West Africa

This article examines effective communication in the midst of multi-varied cultures at Ibis West Africa adopting a qualitative approach of the constructivist’s paradigm. Misinterpretations, misperceptions and misunderstandings of both verbal and non-verbal cues as well as differences in creating common meaning of messages encoded and decoded and the mindlessness of the communication environment characterised the interactions between the expatriate workers and the local staff of Ibis West Africa. The article recommended that Ibis West Africa could focus more on intercultural relationship and capacity building among their multicultural staff to enhance effective communication in this multinational organisation.     

An intercultural test of the generality of interpretations of nonverbal cues

This study examines Mehrabian's claim concerning the cross-cultural generality of implicit metaphors that underlie a set of coding rules for the interpretation of nonverbal behaviors. Responses of Japanese and American school teachers were used to discover whether observers from two different cultures interpret nonverbal behaviors during interpersonal communication according to the three-dimensional metaphorical scheme proposed by Mehrabian and to assess the degree of intercultural consensus about dimensions and interpretations. Factor analysis, factor structure comparisons, and multiple discriminant analysis yielded evidence of significant differences between groups both in the dimensions used and in the interpretations of nonverbal cues along those dimensions.     

Towards a Model of Intercultural Communicative Competence in Iranian EFL Context: Testing the Role of International Posture,Ideal L2 Self,L2 Self-Confidence,and Metacognitive Strategies

ABSTRACT

This study aimed to present a model of intercultural communicative competence (ICC) by incorporating international posture, motivational disposition (ideal L2 self), second language (L2) self-confidence, and metacognitive learning strategies. To this end, 150 Iranian L2 learners, selected through convenience sampling procedure, took part in the research. The findings of structural equation modelling revealed that the proposed model showed adequate fit to the data, implying that the model is appropriate in Iranian English as a foreign language (EFL) context. Also, the results indicated that learners with a high level of international posture are more likely to bridge the gap between their present and ideal selves. This was, additionally, argued that internationally oriented and ideally motivated learners become confident of their abilities to get engaged in interaction with L2 target communities. Furthermore, metacognitive learning strategies were found to be directly associated with ICC, implicating that the learners who continuously reflect on their learning and evaluate their performances are more prone to have a higher level of ICC. Finally, suggestions were offered for language teachers and policy-makers to inspire their learners to be more competent in communication with people of other cultures and languages.     

A comparison of Iranian high school students in single-sex and mixed-sex bilingual schools: Intelligence and vocational aspiration

The purpose of this study was to compare the intelligence and vocational aspirations of students in single-sex monolingual high schools with those in mixed-sex bilingual high schools. Subjects were 153 boys and girls from the upper middle class in Tehran, Iran. There were 50 girls and 44 boys from single-sex monolingual high schools with 44 girls and 15 boys from mixed-sex bilingual high schools. Measures included Raven's Progressive Matrices, asking the subjects to write their aspired vocation and Kuder's Preference Record (Form C Vocational) which was adjusted to the Iranian culture and the goals of the schools sampled.Chi square, t test, and two-way ANOVA were used to analyze the data. The results showed that bilinguals scored higher than monolinguals on nonverbal intelligence and mathematical preferences; girls in mixed-sex bilingual high schools and those in single-sex monolingual high schools had the highest and lowest mean scores on Raven's test, respectively. No significant difference was found between the IQ scores of the boys from the two types of high schools. The girls showed higher preferences in literary, artistic, and mathematical areas than the boys. No significant differences were found between the mechanical and the scientific preferences of the two sexes. The girls in both types of schools showed high occupational aspirations and vocational preferences due to their social class and their parents' level of education. It was concluded that bilingualism seems to have had a salutary effect on nonverbal intelligence of Iranian high school students in general and of girls in particular.     

Sensation Seeking and the Integrated Model of Intercultural Communication Competence

There is a recent body of research that draws a connection between sensation seeking and intercultural communication. In the present study, the relationship between sensation seeking and variables that contribute to intercultural communication competence are explored in the context of the Integrated Model of Intercultural Communication Competence. Four hypotheses were proposed. Results from structural equation modeling supported two of the proposed hypotheses. Though there was no direct relationship between sensation seeking and ICC, the results supported previous findings that sensation seeking has a positive relationship with ICC in the presence of mediating variables. The implications of the findings are discussed.     

Influence of sensation seeking on intercultural communication competence of international students in a Malaysian university: Attitude as a mediator

The present study aims to retest the relationship between sensation seeking, attitude towards other cultures (ATOC), and intercultural communication competence (ICC) introduced by the Western researchers. It was proposed that sensation seeking and ATOC have a direct impact on ICC, and ATOC mediates the relationship between sensation seeking and ICC in the Malaysian context. Survey technique was considered and structural equation modeling was performed in the study. The participants (N = 336) included international students of a Malaysian public university and were randomly selected for data collection. Findings revealed that sensation seeking is a predictor of ATOC and ICC. In addition, ATOC appeared as the mediating variable. The results reconfirmed the findings of Western studies and validated the culture-general nature of variables in the Malaysian context. Ministry of Higher Education (MoHE) Malaysia can predict the accomplishment of their existing plans and further develop a policy for making Malaysia a hub of international students by considering the findings of this study.