谈病人满意度管理

病人满意度管理直接关系到医院的声誉和医疗市场.医院要从医院服务层次、医疗服务模式、医学人文精神和社会价值观等五个方面来管理病人满意度,建立起全程的、科学的、规范的满意度管理机制,从而更好地为医院赢得声誉、争取市场.     

小檗碱调节外阴阴道假丝酵母菌病小鼠阴道组织免疫状态的实验研究

目的 观察小檗碱对外阴阴道假丝酵母菌病小鼠阴道组织免疫状态的影响.方法 采用雌激素化+阴道灌洗白假丝酵母菌菌液,构建外阴阴道假丝酵母菌病小鼠模型.实验分为正常组、模型组、实验组(小檗碱低、中、高剂量)和制霉菌素组.干预10天,在接菌后的4d、7d、14d观察小鼠阴道组织中TGF-β1、IL-2的表达水平.结果 造模成功后,小鼠阴道组织中的TGF-β1表达水平明显上调、IL-2表达水平明显下调(P＜0.05);经过阴道灌洗,小檗碱高剂量组、制霉菌素组阴道组织中TGF-β1表达水平均有明显下调、IL-2表达水平有明显上调(P＜0.05);与制霉菌素组比较,小檗碱高剂量阴道组织中TGF-β1、IL-2表达水平均有明显差异(P＜0.05).结论 小檗碱可以调节阴道局部的免疫系统.     

From the end of the world to the top of the world

I've been on the road a bit this summer. Because of the kind generosity of my London broker, Lloyd and Partners, Ltd., I've been allowed the unique opportunity to have an insider's view of the London market. I observed an interesting renewal situation and sat with underwriters in their boxes amid the hallowed (at least to us insurance geeks) trappings of Lloyd's. I spent several lovely days in Hanover with my long‐time lead reinsurer, Hanover Re, while trying desperately to keep up with my own work back home. It's been stimulating and thought‐provoking, and I know I won't ever view the purchase of insurance in the same way.     

基于用药监管工作平台的宣传教育与管理不合理用药干预效果分析

目的：分析基于临床用药监管工作中平台开展宣传教育与管理对不合理用药干预效果。方法对基层临床用药的监管工作进行筛查,找出不合理用药的主要问题,通过医务处以及药剂科的质量监控管理部分进行确认之后,实施宣传教育与管理相结合的干预方法。结果通过实施不合理用药干预,抗菌药物指标、处方点评以及医嘱不合理用药次数等全部得到显著改善,处方合格率从原来的90.12%升到97.82%,不规范处方从原来的7.0%降低到1.70%,抗菌药物正确使用率由原来的77.28%升到84.39%,无指征预防用药在原来的20.03%降低到10.29%,实施干预前以及后比较,差异有统计学意义(P<0.05)。结论实施宣传教育与管理相结合的干预模式显著优于不实施干预以及单纯宣传教育干预模式,通过基层临床用药监管工作平台与干预模式相结合,能够显著的提高临床合理用药情况。     

社区医院脑卒中康复模式效果评估

目的探讨社区医院开展脑卒中康复、提高脑卒中患者的运动功能和日常生活活动能力（ADL）的模式。方法选择2006年8月-2008年8月住院脑卒中患者63例,采用随机对照研究方法,分为强化组32例,对照组31例,强化组采用系统的综合康复治疗;常规组给予临床基础药物治疗。分别于入选时、治疗1、2及3个月后对运动功能和日常生活活动能力（ADL）进行功能评定。结果两组患者在治疗前运动功能和日常生活活动能力（ADL）差异均无统计学意义（P〉0．05）,在治疗后3个月时强化组的运动功能和日常生活活动能力（ADL）与对照组相比较,差异有统计学意义（P〈0．01）。结论社区医院利用适宜技术开展脑卒中康复,对提高脑卒中患者运动功能和日常生活活动能力（ADL）有着极其重要的意义。     

Relationship of the clinician and the pathologist at the turn of the millennium

The autopsy, once a fundamental and familiar component of medical practice based on the good cooperation of clinicians and pathologist, is now infrequently used. Recent data indicate that autopsies are performed only about one third of the cases in Hungary and less that 1 of 10 inpatients death in the united States. Explanation for this decrease is multifactorial, involving changing professional and patients attitudes, the advent of sophisticated antemortem diagnostic methods, socioeconomic factors, and medicolegal concerns as well. Teaching institutions need to reevaluate concerning the need and practice of the autopsy. "The final audit" not always reflect well on clinical diagnoses and management of patients. Many facts proves that our modern tools still not enough to reach always a correct and safe diagnoses. Errors are still common in medicine. About 10% of necropsies indicate a clinical managements different from what the patients received, 20% reveal additional diagnoses, and 60% of cases have teaching point. Though autopsy is expensive and time consuming, moreover the shortage of pathologist is evident, necropsy should remain the cornerstone of medicine in the new millennium as well. There are a broad range of different fields where pathologist and clinicians should work together in an everyday--setting--e.g. evaluate biopsy- or cytology-samples. Clinicopathological conferences are also important to discuss cases mainly for teaching purposes. Without maintaining the traditionally good cooperation neither clinicians nor pathologists will be able to give proper answers to the challenges and professional questions of the new era.