An Accessible Platform for People With Disabilities

This article discusses a modular, accessible platform that provides a computing environment for people with disabilities accessible through adapted control devices and the television set at users’ homes. Relying on a standard television set as the presentation device allows dependent individuals, especially people with disabilities, to introduce new technological advances in communication and information management in their everyday lives. As a proof-of-concept, the solution presented offers a collection of educational and training services related to teleworking and the search of employment targeted to people with disabilities. A smart job advisor included among these services, which was designed to help our target users to locate job offers that best suit the abilities and disabilities of a particular individual, is also discussed to illustrate how semantic technologies can be applied to increase the perceived accessibility and inclusion by reducing the dependence from other persons. The platform developed, the introduction of semantic technologies, and the way adapted interfacing and presentation devices were integrated may also serve as inspiration to provide services to people with disabilities.     

Investigating the problems faced by older adults and people with disabilities in online environments

Irresponsible and inaccessible web design causes unnecessary problems to certain website users. By applying the web content accessibility guidelines to a website the amount of possible users who can successfully view the content of that site will increase especially for those who are in the disabled and older adult categories of online users. We present the results of assessing the compliance of a selection of websites with guidelines set out by the Web Accessibility Initiative (WAI). It was found that most sites evaluated were inaccessible to those with disabilities. Only one of the selected sites passed all three priority levels set out by the WAI. In many cases, minor modifications to sites will make them accessible to people with disabilities. Therefore it can only be speculated that the reasons for lack of conformance may vary from lack of awareness of the issue, time constraints or the general stress of having to keep up with new technologies. Companies who overlook users with disabilities however may be doing so at long-term risk to their legal position, public image and ultimately business success.     

Investigating the problems faced by older adults and people with disabilities in online environments

Irresponsible and inaccessible web design causes unnecessary problems to certain website users. By applying the web content accessibility guidelines to a website the amount of possible users who can successfully view the content of that site will increase especially for those who are in the disabled and older adult categories of online users. We present the results of assessing the compliance of a selection of websites with guidelines set out by the Web Accessibility Initiative (WAI). It was found that most sites evaluated were inaccessible to those with disabilities. Only one of the selected sites passed all three priority levels set out by the WAI. In many cases, minor modifications to sites will make them accessible to people with disabilities. Therefore it can only be speculated that the reasons for lack of conformance may vary from lack of awareness of the issue, time constraints or the general stress of having to keep up with new technologies. Companies who overlook users with disabilities however may be doing so at long-term risk to their legal position, public image and ultimately business success.     

Applying a critical approach to investigate barriers to digital inclusion and online social networking among young people with disabilities

Despite the seeming ubiquity of young people's Internet use, there are still many for whom access to the Internet and online social networking remains inequitable and patterned by disadvantage. The connection between information technology and young people with disabilities is particularly under‐researched. This article contributes to the field of critical information systems research by exposing significant barriers and facilitators to Internet accessibility for young people with disabilities. It uses Bourdieu's critical theory to explore how the unequal distribution of resources shapes processes of digital inclusion for young people with disabilities. It highlights access needs and experiences that are both disability and non‐disability related. The article draws on interviews in South Australia with 18 young people aged 10–18 years with a physical disability (such as cerebral palsy) or acquired brain injury and with 17 of their family members. Interviews evaluated participants' and parents' reflections on the benefits of a home‐based, goal‐oriented intervention to increase the young person's Internet use for social participation purposes. The Bourdieuian analysis demonstrated how varying levels of accrued individual and family offline capital resources are related to digital/online resources and disability‐specific online resources. This revealed how unequal resources of capital can influence technology use and hence digital inclusion for young people with disabilities. Our study demonstrates that young people with particular types of disabilities require intensive, personalised and long‐term support from within and beyond the family to ‘get online’. We conclude that Internet studies need to more frequently adopt critical approaches to investigate the needs of users and barriers to information technology use within sub‐groups, such as young people with disabilities. © 2016 John Wiley & Sons Ltd     

Moving towards inclusive design guidelines for socially and ethically aware HCI

Most people acknowledge that personal computers have enormously enhanced the autonomy and communication capacity of people with special needs. The key factor for accessibility to these opportunities is the adequate design of the user interface which, consequently, has a high impact on the social lives of users with disabilities.The design of universally accessible interfaces has a positive effect over the socialisation of people with disabilities. People with sensory disabilities can profit from computers as a way of personal direct and remote communication. Personal computers can also assist people with severe motor impairments to manipulate their environment and to enhance their mobility by means of, for example, smart wheelchairs. In this way they can become more socially active and productive. Accessible interfaces have become so indispensable for personal autonomy and social inclusion that in several countries special legislation protects people from ‘digital exclusion’.To apply this legislation, inexperienced HCI designers can experience difficulties. They would greatly benefit from inclusive design guidelines in order to be able to implement the ‘design for all’ philosophy. In addition, they need clear criteria to avoid negative social and ethical impact on users. This paper analyses the benefits of the use of inclusive design guidelines in order to facilitate a universal design focus so that social exclusion is avoided. In addition, the need for ethical and social guidelines in order to avoid undesirable side effects for users is discussed. Finally, some preliminary examples of socially and ethically aware guidelines are proposed.     

SymbolChat: A flexible picture-based communication platform for users with intellectual disabilities

Persons with intellectual disabilities benefit from participating in the modern information society, especially the World Wide Web, social media and Internet-mediated communication services. Although several computer-based prototypes and commercial systems have been introduced for accessible in-person communication, currently few applications and services exist to support synchronous remote communication for this user group. We introduce SymbolChat, a software platform that supports the creation of multimodal communication applications utilizing picture-based instant messaging. End users and their support personnel can customize the input and output features of the application based on their individual needs and abilities. The interaction is based on touchscreen input and speech output using speech synthesis technology. The SymbolChat platform was developed together with the prospective end users and practitioners in the field of special needs care.We evaluated the prototype application in a field study with nine users with varying degrees of intellectual and other disabilities. The results clearly indicate that the participants were able to express themselves in spontaneous communication using a large-scale picture-based vocabulary (around 2000 symbols) even without prior training in the use of symbols. This finding was supported in the constructive feedback gathered from professionals working in the area. We also successfully applied methodology from other settings, such as child-computer interaction to evaluate interaction in this challenging context.Overall, the results show that social inclusion for people with intellectual disabilities can be improved with customizable communication tools. The implemented communication platform forms a solid basis for further improvements and new communication services. In addition, we found that users with motor impairments would greatly benefit from alternative input and output methods for symbol browsing and selection.     

Methods for inclusion: Employing think aloud protocols in software usability studies with individuals who are deaf

Usability is an important step in the software and product design cycle. There are a number of methodologies such as talk aloud protocol, and cognitive walkthrough that can be employed in usability evaluations. However, many of these methods are not designed to include users with disabilities. Legislation and good design practice should provide incentives for researchers in this field to consider more inclusive methodologies. We carried out two studies to explore the viability of collecting gestural protocols from sign language users who are deaf using the think aloud protocol (TAP) method. Results of our studies support the viability of gestural TAP as a usability evaluation method and provide additional evidence that the cognitive systems used to produce successful verbal protocols in people who are hearing seem to work similarly in people who speak with gestures. The challenges for adapting the TAP method for gestural language relate to how the data was collected and not to the data or its analysis.     

Effects of Luminosity Contrast and Stimulus Duration on User Performance and Preference in a P300-Based Brain–Computer Interface

Brain–computer interfaces (BCI) have potential to provide a new channel of communication and control for people with severe motor disabilities. Although many empirical studies exist, few have specifically evaluated the impact of contributing factors on user performance and perception in BCI applications, especially for users with motor disabilities. This article reports the effects of luminosity contrast and stimulus duration on user performance and usage preference in a P300-based BCI application, P300 Speller. Ten participants with neuromuscular disabilities (amyotrophic lateral sclerosis and cerebral palsy) and 10 able-bodied participants were asked to spell six 10-character phrases in the P300 Speller. The overall accuracy was 76.5% for the able-bodied participants and 26.8% for participants with motor disabilities. The results showed that luminosity contrast and stimulus duration have significant effects on user performance. In addition, participants preferred high luminosity contrast with middle or short stimulus duration. However, these effects on user performance and preference varied for participants with and without motor disabilities. The results also indicated that although most participants with motor disabilities can establish BCI control, BCI illiteracy does exist. These results of the study should provide insights into the future research of the BCI systems, especially the real-world applicability of the BCI applications as a nonmuscular communication and control system for people with severe motor disabilities.     

Bridging the accessibility gap in Open Educational Resources

Open Educational Resources (OER) are being fostered as a global movement for providing educational opportunities to all. However, people with disabilities are still excluded from full participation because of the lack of accessibility of OER websites, as well as of the resources themselves. This work presents a proposal for the design of OER websites that would enable equitable access for all users. This design aims to bridge the accessibility gap through the personalization of the whole OER environment to facilitate an accessible User Experience (UX) based on a user profile that includes the self-identification of disability status. This profile configures not only the “look and feel” of the interface but also the delivery of educational resources suitable for this user profile. To achieve this purpose, the design goes beyond compliance with the ISO/IEC 40500 W3C Web Content Accessibility Guidelines (WCAG) 2.0, since it includes the personalization of the accessible experience through usability considerations and adaptations of educational resources. The delivery of educational resources matches the user’s profile with regard to their sensory abilities, cognitive faculties and their requirements of functionality control, display layout and language. As a proof of concept, we have developed an OER website based on this design and have conducted a set of UX tests that include users with different disabilities. The test results confirm the feasibility and suitability of our design regarding accessible UX. Finally, the contribution of this document arises from the explicit recognition of the particular needs associated with the disability profiles to establish the response of the entire OER system which enables a truly inclusive experience by exempting the user from performing configuration tasks.     

Integrating Human Inputs with Autonomous Behaviors on an Intelligent Wheelchair Platform

Nearly five million individuals in the US have limited arm and hand movement, making it difficult or impossible for them to use computers and products with embedded computers, such as wheelchairs, household appliances, office electronic equipment, and robotic aids. Although some current wheelchair systems have embedded computers, they have very little computer control and require precise, low-level control inputs from the user; interfaces are similar to those found in passenger cars. The rider must continuously specify the chair's direction and, in some cases, velocity using a joystick-like device. Unfortunately, many users who could benefit from powered wheelchairs lack these fine motor skills. For instance, those with cerebral palsy might not be able to guide a chair through a narrow opening, such as a doorway, without repeatedly colliding into the sides. These types of physically challenging environments can be frustrating and require a lot of user effort. At the University of Pennsylvania's general robotics, automation, sensing, and perception lab, we developed the smart chair, a smart wheelchair with intelligent controllers that lets people with physical disabilities overcome these difficulties. By outfitting the wheelchair with cameras, a laser range finder, and onboard processing, we give the user an adaptable, intelligent control system. A computer-controlled wheelchair's shared control framework allows users complete control of the chair while ensuring their safety     

Acoustic control of mouse pointer

This paper describes the design and implementation of a system for controlling mouse pointer using non-verbal sounds such as whistling and humming. Two control modes have been implemented—an orthogonal mode (where the pointer moves with variable speed either horizontally or vertically at any one time) and a melodic mode (where the pointer moves with fixed speed in any direction). A preliminary user study with four users indicates that the orthogonal control was easier to operate and that the humming was less tiring for the users than whistling. The developed system may contribute as an inexpensive, alternative pointing device for people with motor disabilities.     

Anywhere,anytime (+anyone) access to the next-generation WWW

With inereasing power, miniaturization, and thin-client/NetPC structures, people will soon be able to access the full network environment wherever they are. Information access points/appliances will be built into the walls, incorporated into our working environments, carried and even worn by us, and used as an integral part of most of our daily activities.At the same time, as the Internet and information technologies are being woven into the fabric of education, business, and daily life, greater attention is being focused on whether the ordinary person, including those with disabilities, will be able to access and use these systems.It is interesting that these two seemingly different objectives have similar solutions. If we design systems which are truly ubiquitous and nomadic; that we can use whether we are walking down the hall, driving the car, sitting at our workstation, or sitting in a meeting; that we can use when we're under stress or distracted; and that make it easy for us to locate and use new services — we will have created systems which are accessible to almost anyone with a physical or sensory disability. We will also have gone a long way to creating systems that are usable by a large percentage of the population who currently find systems aversive or difficult to learn. In addition, strategies and ideas developed for people with disabilities can provide valuable techniques and insights into creating devices for all nomadic computer users.     

Introducing COGAIN: communication by gaze interaction

This paper introduces the work of the COGAIN “communication by gaze interaction” European Network of Excellence that is working toward giving people with profound disabilities the opportunity to communicate and control their environment by eye gaze control. It shows the need for developing eye gaze based communication systems, and illustrates the effectiveness of newly developed COGAIN eye gaze control systems with a series of case studies, each showing differing aspects of the benefits offered by gaze control. Finally, the paper puts forward a strong case for users, professionals and researchers to collaborate towards developing gaze based communication systems to enable and empower people with disabilities.     

Improving Web access for visually impaired users

Technology advances and the continuing convergence of computing and telecommunications have made an unprecedented amount of information available to the public. For many people with disabilities, however, accessibility issues limit the impact of such widespread availability. Of the many types of disabilities-mobility, hearing, and learning impairments, for example-vision impairments are most pervasive in the general population, especially among seniors. The world's rapidly aging population is redefining visually impaired, which refers to individuals with low vision (that is, people for whom ordinary eyeglasses, contact lenses, or intraocular lens implants don't provide clear vision), color blindness, and blindness. In 1998, the US Congress amended the Rehabilitation Act, strengthening provisions covering access to government-posted information for people with disabilities. As amended, Section 508 requires federal agencies to ensure that all assets and technologies are accessible and usable by employees and the public, regardless of physical, sensory, or cognitive disabilities. Most current assistive technologies for visually impaired users are expensive, difficult to use, and platform dependent. A new approach by the US National Library of Medicine (NLM), National Institutes of Health (NIH), addresses these weaknesses by locating the assistive capability at the server, thus freeing visually impaired individuals from the software expense, technical complexity, and substantial learning curve of other assistive technologies. NLM's Senior Health Web site (http://nihseniorhealth.gov), a talking Web (a Web application that presents Web content as speech to users), demonstrates the approach's effectiveness.     

Brain-Computer Interfacing for Intelligent Systems

Advances in cognitive neurosci- ence and brain-imaging technologies give us the unprecedented ability to interface directly with brain activity. These technologies let us monitor the physical processes in the brain that correspond with certain forms of thought. Driven by society's growing recognition of the needs of people with physical disabilities, researchers have begun using these technologies to build brain-computer interfaces (BCIs)communication systems that don't depend on the brain's normal output pathways of peripheral nerves and muscles. In BCIs, users explicitly manipulate their brain activity instead of motor movements to produce signals that control computers or communication devices. This research has extremely high impact, especially for disabled individuals who can't otherwise physically communicate.     

Ambient multimodality: towards advancing computer accessibility and assisted living

The aim of this paper is to point out the benefits that can be derived from research advances while implementing concepts such as ambient intelligence and ubiquitous/pervasive computing for promoting universal access in the information society, that is, for contributing to enable everybody, especially people with physical disabilities, to have easy access to all computing resources and information services that the upcoming worldwide information society will soon make available to the general public as well as to expert users. Following definitions of basic concepts relating to multimodal interaction, the significant contribution of multimodality to developing universal access is briefly discussed. Then, a short state of the art in ambient intelligence research is presented, including references to some major research projects either in progress or recently completed. The last section is devoted to bringing out the potential contribution of advances in ambient intelligence research and technology to the improvement of computer access for physically disabled people, hence, to the implementation of universal access. This claim is mainly supported by the following observations: (1) most projects are aiming at implementing ambient intelligence focus research efforts on the design of new interaction modalities and flexible/adaptive multimodal user interfaces; outcomes of these projects may contribute to improving computer access for users with physical disabilities; (2) such projects target applications meant to support users in a wide range of daily activities which will have to be performed simultaneously with the related supporting computing tasks; therefore, users will be placed in situational contexts where they will be confronted with similar difficulties to those encountered by physically disabled users, since they will have to share out their perceptual and motor capabilities between one or several daily activities and the computing tasks meant to support them; (3) ambient intelligence applications being intended for the general public, a wide range of interaction devices supporting a great variety of input and output modalities will be available, making it possible to provide physically disabled users with appropriate human–computer interaction means tailored to their individual needs at a reasonable expense.     

Performance and touch characteristics of disabled and non-disabled participants during a reciprocal tapping task using touch screen technology

Touch screens are becoming more prevalent in everyday environments. Therefore, it is important that this technology is accessible to those with varying disabilities. The objective of the current study was to evaluate performance and touch characteristics (forces, impulses, and dwell times) of individuals with and without a movement disorder during a reciprocal tapping touch screen task. Thirty-seven participants with a motor control disability and 15 non-disabled participants participated. Outcome measures include number of correct taps, dwell time, exerted force, and impulse. Results indicate non-disabled participants had 1.8 more taps than participants with fine motor control disabilities and 2.8 times more than those with gross motor impairments (p<0.05). Additionally, people with gross motor control disabilities demonstrated longer dwell times and greater impulses (p<0.05). The average force used to activate the buttons was 6.2 N, although the button activation force was 0.98 N. Differences in reciprocal tapping and touch characteristics exist between those with and without motor control disabilities. Understanding how people (including those with disabilities) interact with touch screens may allow designers and engineers to ultimately improve usability of touch screen technology.     

Designing user interfaces for “ordinary users in extraordinary circumstances”: a keyboard-only web-based application for use in airports

Universal Access is commonly interpreted as focusing on designing for users with atypical requirements—specifically users with disabilities or older adults. However, Universal Access is also about providing access to users in all situations and circumstances, including those that place extraordinary or unusual demands on the users who might otherwise not need assistance. This paper examines the design of a user interface (UI) for use in an airport environment and explains how the lessons learned from research into designing for users with disabilities, in particular, have been applied in this new context. The paper further describes a series of experiments that were performed to demonstrate the usability of the new interface and also compares the efficiency and effectiveness of three different input strategies developed for the new UI. The most efficient method of input was a strategy of combined keyboard shortcuts offering access to the full functionality of the UI. The case study also highlights that new Web 2.0 technologies support the implementation of accessibility solutions more typically only associated with non-Web applications. Further, it demonstrates that relying on only the TAB key for supporting keyboard-only access is comparatively inefficient, and that Web developers should be actively encouraged to use all of the available functionality from Web 2.0 technologies to produce more flexible and efficient keyboard-only support.     

Designing desirability in an augmentative and alternative communication device

This paper discusses work carried in the context of a study addressing the design and development of a wearable communication aid for people who are illiterate and cannot speak. People with such disabilities often depend on electronic augmentative and alternative communication devices for interpersonal communication. A central theme of the paper, however, is that such products, and products intended for people with disabilities more generally, have characteristics that inadequately attend to users needs—in particular many devices pay insufficient regard to the psychological and sociological impact the devices have upon their users. The paper briefly discusses an empirical case study targeted to design and develop the Portland Communication Aid (PCA). The process of establishing user requirements, and in particular the notion of designer-facilitated participatory design, is discussed. The resulting prototype of the PCA is briefly explained along with a discussion of the importance of product semantics in the design of assistive technology.