Promoting Transparency of Long-Term Environmental Decisions: The Hanford Decision Mapping System Pilot Project

Nuclear waste cleanup is a challenging and complex problem that requires both scientific analysis and dialogue among a variety of stakeholders. This article describes an effort to develop an online information system that supports this analytic-deliberative dialogue by integrating cleanup information for the Hanford Site, and making it more "transparent." A framework for understanding and evaluating transparency guided system development. Working directly with stakeholders, we identified information needs and developed new ways to organize and present the information so that it would be more transparent to interested parties, with the ultimate aim of fostering greater participation in decision dialogues and processes. The complexity of the information needed for dialogue suggested that several types of communication devices ("information structures") were warranted. Five information structures were developed for the pilot Decision Mapping System (http://nalu.geog.washington.edu/dms). Decision maps hyperlinked decision information to maps of Hanford. Background Information provided context in a narrative format. Decision Paths organized decision process information on a timeline and provided direct hyperlinks to online documentation. The Geographic Library hyperlinked decision documents to maps. Finally, a Discussion Forum allowed users to make comments and view remarks from others. Early lessons from this work suggest that transparency is integral to long-term management, a participatory design process contributed greatly to its perceived success, and better data integration to support decision making is needed. This work has broad implications for risk communicators and risk managers because it speaks to the design of information systems to support "analytic-deliberative" decision processes (i.e., those that rely upon both risk science and public dialogue).     

The nature of learning being facilitated by frontline managers

This article, which is based on research conducted at five Australian organizations, explores the role frontline managers play in promoting and facilitating learning at work, an area in the field of workplace learning and human resource development that has not been extensively researched. This article provides a brief review of the literature, outlines the theoretical framework and research methodology and design utilized and presents the research findings and a brief discussion. The results of this study suggest that frontline managers, who were considered leaders of learning within their respective organizations, take an instrumental approach to leading employee learning, that is, learning is seen largely as a mechanism for getting work done. Additional evidence suggests that some frontline managers provide a more expansive learning environment through the purposeful creation of conditions for learning for their employees, beyond the immediate focus on learning, simply for the purpose of getting the work done. A further finding is that much of what frontline managers do in the promotion and facilitation of employee learning is deeply embedded in the idea and practice of being an effective manager. It is hoped that the findings will provide guidance to human resource development and frontline managers in shaping learning at work.     

You Learn From What You Measure: Financial and Non-financial Performance Measures in Multinational Companies

According to recent studies in international management, relationships between headquarters and subsidiaries in the global economy are characterised simultaneously by elements of organisational interdependence and local autonomy. These characteristics challenge the traditional design and use of performance measurement systems (PMSs). Contemporary approaches to PMSs emphasise the role of performance indicators for strategy implementation and advocate the adoption of non-financial indicators in addition to traditional financial metrics. We investigated the factors associated with the inclusion of non-financial indicators in PMSs used in relationships between headquarters and subsidiaries. Our empirical study is based on 141 questionnaires collected from Italian subsidiaries of foreign companies and 13 interviews with respondents. Non-financial performance indicators contained in PMSs refer equally to customer, internal processes and people measurement perspectives. Furthermore, we find that the inclusion of non-financial indicators is positively associated with relative performance evaluation, interactive use of PMSs, subsidiary size, headquarters nationality and subsidiary participation in the design of PMSs. Information gathered through interviews provides explanations of our results, and suggests that the inclusion of non-financial perspectives in PMSs contributes to the strategic alignment of international organisations by supporting learning and dialogue within relationships between headquarters and subsidiaries.     

Dialog als kreativer Denkraum in lernenden Organisationen

Dialogue — a space for creative thinking in learning organisationsToday almost every enterprise or institution has to face growing pressure, has to deal with unexpected unusual problems which cannot be solved by conventional standard strategies. New creative ways to diagnose and solve expected problems are to be found and integrated. Thus can dialogue be a useful instrument? And if this is the case, how can this unusual form of discussion be integrated into the daily fully-organized life? Can dialogue essentially change culture and communication in an enterprise? An empirical study carried out at two international companies allows us the gain an insight into the companies and shows us possible ways.     

SME manager development in virtual learning communities and the role of trust: A conceptual study

Small and medium-sized enterprises (SMEs) are seen as vital to economic development. However, managers in these organizations generally have fewer opportunities for training and development than their counterparts in larger organizations. In this paper, the authors argue the need for development opportunities based around ‘virtual’ learning and develop a conceptual framework. The increasing penetration of broadband technologies offers the opportunity to create learning communities to engage SME managers with peers facing similar challenges. For a meaningful experience to be achieved in a virtual community, the role of the facilitator is established as important; however, an area largely overlooked in prior research into networked learning is that of the role of trust and how facilitators can generate it. In order to develop the framework for this paper, the authors review prior research into trust, learning, facilitation and virtual learning communities – the main aim being the identification of those aspects of the facilitator intervention that are most likely to engender trust and participation. Finally, areas for further research are identified.     

Surfacing important but invisible issues in American companies in Japan

This paper explores cross-cultural conflict between Americans and Japanese working together in Japan. Drawing on participant observation, this study develops and pilot tests an application for facilitating group dialogue around organizational conflict, based on Arnold Mindell’s Process Work model of group facilitation. The model proposes several major concepts: (1) rank awareness and how people in authority use their authority; (2) roles and polarities, including primary and secondary identities; and (3) how the marginalization of views can spawn conflict. The application of this model to several conflicts between Americans and Japanese suggest three sources of conflict that often stem from unvoiced cultural assumptions. First, the case findings here suggest that the freedom to speak up is often taken for granted by Americans, but not by Japanese. Second, Japanese are more aware and constrained by social norms than are Americans. Third, Americans in positions of authority in this case are relatively unaware of how the way they use their authority impacts the Japanese around them.     

Organizational responsiveness of Russian and American growth-oriented small and medium enterprises (SMEs)

The paper discusses problem-based learning (PBL) as a mediating factor in generating a variety of learning networks in workplace contexts. It is argued that informal learning in experiential circumstances can be systematized to encourage deep learning at the individual and collective level. Given the distinct problem-solving opportunities in PBL, learners can increase their capacity to acquire new knowledge through self-inquiry, reflection and dialogue. The repositioning of learning attitudes also leads to an enlargement of communities of practice wherein double and triple-loop learning cycles intersect to create rigorous learning. An integrated model is proposed to explain the dynamics of PBL operating within the constraints of workplace contexts.     

Accessing local knowledge: action learning and organizational learning in Walsall

This paper addresses a central question in organizational learning, namely: how can local knowledge be accessed to improve organizational direction, performance and learning (Argyris 1957; Argyris and Schon 1978, 1996; Kim 1993)? It is partly provoked by Nonaka and Takeuchi's (1995) claim, via their 'Theory of Organizational Knowledge Creation', that the knowledge of individual members can be systematically accessed and harnessed for corporate benefit. A related focus concerns the practice of action learning within a whole systems perspective and how it may serve to support local actors and promote a mutual learning exchange with their organizational leaders. A case study from local government centres on a group of 'neighbourhood facilitators' pioneering community regeneration and local democracy in the Borough of Walsall in the UK's West Midlands. The experiences and learning of this group, together with their interactions and dialogue with the leadership of the initiative and with the wider political system, are used to draw some lessons for facilitating organizational learning. The paper concludes that this is a hard-won and far from predictable accomplishment and questions the apparently reproducible process proposed by Nonaka and Takeuchi.     

When Norms Collide: Learning under Organizational Hypocrisy

Most conceptualizations of organizational learning are generally underpinned by some notion of unitarism. Theories typically assume shared visions, values, conceptions or identities. This paper, however, considers the dilemmas faced in organizations where identities and visions are not shared, and where conceptions and ideologies are diverse and possibly in conflict. Such organizations, here called hypocrisies, are characterized by divergent norms and stakeholder identities. Seeing learning as changes in shared conceptions between actors at different levels, a case is presented of change in a multi–norm white–collar trade union. This shows the difficulty of promoting unitaristically conceived notions of organizational learning from the centre and that learning is problematic where power is dispersed within the organization. This challenges the view that learning organizations can be associated with empowerment. The paper concludes by arguing for the setting–aside of unitaristic assumptions of organizational learning and, instead, conceiving interventions in terms of local learning arenas for democratic dialogue in a context of organizational diversity.     

Semantic network representation of computer-mediated discussions: Conceptual facilitation form and knowledge acquisition

Prior research on computer-mediated discussions examined their effects on knowledge acquisition without considering the role of the discussion representation. In this study, we investigate and compare the effect of semantic network discussion representations on knowledge acquisition to that of the threaded representations featured in most traditional discussion forums. Furthermore, we identify, define and operationalize a new, i.e., conceptual facilitation (validation of the conceptual organization of the discussion), assessing its role in knowledge acquisition at different levels of restrictiveness. The empirical results of a field experiment indicate that semantic network discussion representations enable the acquisition of more complex and better-integrated knowledge structures than threaded discussion representations. Conceptual facilitation forms entailing different levels of restrictiveness are also found to play a significant role. As the level of conceptual facilitation restrictiveness decreases, knowledge acquisition improves. Our findings empirically demonstrate the importance of accounting for discussion representation as a contingency factor in explaining group discussion processes and outcomes. To practitioners, our study provides empirical evidence on the advantages of semantic networks over threaded representations as an alternative mode for computer-mediated discussion representations. We also suggest guidelines for the selection of appropriate conceptual facilitation for discussion forums intended for knowledge acquisition.     

Is Small Always Beautiful? A Dialogue

For quite a few years the two authors have been engaging in dialogues about management issues. Using as a model Plato's dialogues between Socrates and his various students, we have tried to clarify the nature of a concept by asking questions and thinking carefully about the answers. We disagree about many things, but agree that we respect each other's opinions, and can clarify our own viewpoints by debating them respectfully with another. For this dialogue, we decided to focus on the question of the scale of business operations. One of us has a particular preference for small scale enterprise, and for the localisation of the economy, because he believes that the giganticism of corporations is behind many of the problems we face today. As you will see, the other protagonist disagrees, arguing instead that other issues than scale are at the root of why some businesses do bad things.     

Not more learning logs! A research based perspective on teaching reflective learning within HR professional education

The challenges of teaching reflective learning, whilst not peculiar to the HR profession, assume a poignancy given HR's claim to be the natural custodians of ‘all things learning’. The paper discusses the impact of attempts to enhance the reflective learning curriculum within one professional HR programme. Tensions in terms of the positioning of reflective learning within a predominantly functionalist management curriculum can, in part, be ameliorated. Developing a capability amongst students for reflective dialogue and careful construction of assessment work, for example, can enhance engagement with reflective learning rather than simply ‘knowing’ about it. More problematic is impact beyond the classroom. Research revealed ambivalence in respect of transfer and significance beyond the specifics of the professional programme. HR graduates need a capability that extends beyond individual reflective learning and into creating and supporting reflective learning in organizations. Herein lies the distinctive and fundamental challenge facing tutors of reflective learning within HR professional education.     

Understanding Mechanisms Underlying Peer Effects: Evidence From a Field Experiment on Financial Decisions

Using a high‐stakes field experiment conducted with a financial brokerage, we implement a novel design to separately identify two channels of social influence in financial decisions, both widely studied theoretically. When someone purchases an asset, his peers may also want to purchase it, both because they learn from his choice (“social learning”) and because his possession of the asset directly affects others' utility of owning the same asset (“social utility”). We randomize whether one member of a peer pair who chose to purchase an asset has that choice implemented, thus randomizing his ability to possess the asset. Then, we randomize whether the second member of the pair: (i) receives no information about the first member, or (ii) is informed of the first member's desire to purchase the asset and the result of the randomization that determined possession. This allows us to estimate the effects of learning plus possession, and learning alone, relative to a (no information) control group. We find that both social learning and social utility channels have statistically and economically significant effects on investment decisions. Evidence from a follow‐up survey reveals that social learning effects are greatest when the first (second) investor is financially sophisticated (financially unsophisticated); investors report updating their beliefs about asset quality after learning about their peer's revealed preference; and, they report motivations consistent with “keeping up with the Joneses” when learning about their peer's possession of the asset. These results can help shed light on the mechanisms underlying herding behavior in financial markets and peer effects in consumption and investment decisions.     

Work-self balance: A longitudinal study on the effects of job demands and resources on personal functioning in Japanese working parents

Abstract

In work-family research the effects on the individual, or the “self”, in terms of personal interests independent of the work and family domains, have been largely neglected. This longitudinal study on 471 Japanese employees with young children investigated how job demands and job resources may have an impact on well-being by facilitating or hindering personal functioning. It was hypothesized that workload would have an unfavourable impact on work-to-self conflict, while supervisor support would have a favourable impact on work-to-self facilitation. In addition, we hypothesized that work–self conflict would diminish well-being (psychological distress and happiness), while work–self facilitation would enhance well-being over time. Structural equation modelling analyses using a full panel design showed that work overload was positively related to work–self conflict over time, whereas supervisor support was positively related to work–self facilitation. Furthermore, work–self conflict predicted psychological distress and happiness at T2, one year later, after controlling for T1 levels. These findings suggest that the demands and resources encountered at work can spill over to the home domain and have an impact on personal functioning and context-free well-being. Further research is needed to determine the importance of work-self constructs in relation to work-family constructs.     

On the myth of believing that globalization is a myth: or the effects of misdirected responses on obsolescing an emergent substantive discourse

The December 2003 special issue of the Journal of International Management sought to initiate a dialogue on globalization and the role of the global corporation (Bird and Stevens, 2003). We attempt to carry that dialogue forward by responding to several objections that were raised by critics in that issue. Their comments prompted us to take a fresh look at our own perspective, as well as to critically examine theirs. In so doing, we find not only persuasive evidence that globalization is very much alive and well, but we also find that caution is warranted if readers wish to avoid misdirected responses that would otherwise obsolesce an emerging substantive discourse on the phenomenon of globalization. We are encouraged that the special issue has stimulated continued dialogue and invite others to join the conversation on this important phenomenon of globalization.     

HWME 中基于学习型组织的专家有效互动对话模型

应用信息技术和人工智能技术,研究专家有效互动规范的辅助实现. 结合人工智能领域 的对话研究成果,融合系统思考、深层次对话等社会思维技术,建立了嵌入人机交互界面、方便 系统处理的专家有效互动对话模型,确定了能提供丰富信息资源支持的专家有效互动空间 ———Intranet ,为社会思维的应用研究提供了一条有效途径.     

Adaptive and Generative Learning: Implications from Complexity Theories

One of the most important classical typologies within the organizational learning literature is the distinction between adaptive and generative learning. However, the processes of these types of learning, particularly the latter, have not been widely analyzed and incorporated into the organizational learning process. This paper puts forward a new understanding of adaptive and generative learning within organizations, grounded in some ideas from complexity theories: mainly self‐organization and implicate order. Adaptive learning involves any improvement or development of the explicate order through a process of self‐organization. Self‐organization is a self‐referential process characterized by logical deductive reasoning, concentration, discussion and improvement. Generative learning involves any approach to the implicate order through a process of self‐transcendence. Self‐transcendence is a holo‐organizational process characterized by intuition, attention, dialogue and inquiry. The main implications of the two types of learning for organizational learning are discussed.     

Maintaining Relevance in Business Education. A Framework for Exploring Alternative Teaching Paradigms

Relevance has become a critical factor in business education programs. Such programs must deliver the skills and knowledge that enable participants to learn and thrive in a context of change, growing business complexity and technological sophistication. This paper explores the need to realign our teaching approach to the new demands of business managers in pursuit of maintaining relevance. It considers the changes this requires in the learner: teacher relationship, and the way in which information communication technologies have a powerful role to play in developing and managing this new relationship. A model is proposed to explore the alternative teaching paradigms associated wich might be best described as seismic shifts in the learning landscape. For educators it suggests a change in teaching values that emphasise stronger attention to process skills, less teacher autonomy, direction and control, and a more creative use of technology to encourage diversity, dialogue and distributed team learning. This revised version was published online in July 2006 with corrections to the Cover Date.     

The entanglement of leader character and leader competence and its impact on performance

Whereas the micro- and macro-oriented leadership literatures have often studied leader competencies necessary for effective performance, the role of leader character in relation to competencies and performance has been to a large extent neglected. Our work seeks to shift the scholarly dialogue by introducing the concept of character-competence entanglement, which reflects the binding between character and competence over time. The highest degree of entanglement represents the deep and more persistent interconnection and mutually-reinforcing effect between highly-developed leader character and highly-developed leader competence, whereas in cases of low entanglement, character can be activated temporarily in a particular context to help strengthen the relationship between competence and performance. Our core proposition is that high character-competence entanglement will lead to extraordinary performance over time. In addition, we emphasize that relying on naturally-occurring learning opportunities and the processes of “learning-by-living” both outside and inside the organization will positively impact the development of character-competence entanglement.     

The potential of design-driven foresight to support strategy articulation through experiential learning

The turn of the 21st century has seen the burst of research on how design can support strategy formation and execution; however, little attention has been placed on the emerging field of design-driven foresight, that is the combined adoption of design and foresight methods to generate more immersive, experiential, and engaging representations of the future and inform strategy-making. This paper further unpacks this domain by examining the mechanisms that connect design-driven foresight with strategy articulation through relying on experiential learning. By drawing on a three-year research and innovation project, we illustrate how the relevant stakeholders make use of design-driven foresight processes while co-creating some interactive technologies needed to support crowdsourced curatorial processes in cultural heritage. The empirical evidence suggests how design-driven foresight, through co-creation workshops, can support experiential learning in the form of three distinct processes: favouring knowledge translation mechanisms, creating a safe space for learning-by-doing, and facilitating a multi-stakeholder conversation anchored to material and tangible work embedded in design artefacts. In turn, experiential learning can support processes of strategy articulation that emerge while stakeholders tinker with multiple exploitation pathways and progress through alternating phases of convergent and divergent thinking. Finally, it is argued that the plasticity and openness of design artefacts adopted in the context of foresight support forms of learning that will eventually foster processes of strategy articulation.