Keyboards and keying An annotated bibliography of the literature from 1878 to 1999

This bibliography covers the period from 1878 through 1999. It contains, in chronological order, a thorough sampling of the literature concerning the design and use of keyboards. The sources are selected and annotated to reflect the status of engineering and technology know-how, and knowledge about ergonomic aspects of the use of the keyboards with, first, mechanical typewriters, then electric typewriters and finally, from the 1960s on, computers. The bibliography illustrates the origin of Sholes’ 1878 QWERTY keyboard and its continued use in spite of its many shortcomings, which may be – at least partially – the reason for cumulative trauma disorders in yesteryear’s typists and today’s keyboarders. Published online: 6 September 2001     

A review and reappraisal of information technologies within a conceptual framework for individuals with disabilities

With over thirty million individuals with disabilities being reported in the United States, and with information systems permeating nearly every aspect of society, there is a growing urgency to ensure that everyone has equal access to technology. To render information technologies universally accessible, researchers must have at their disposal an accurate and reliable user model. Through the use of the conceptual framework presented here, accurate assumptions can be generated from knowledge of an individual’s impairments, and functional abilities to influence the creation of a user profile. Ultimately, user profiles serve as a vital attribute of user models applied to the design of technology in an effort to achieve universal access. Published online: 18 May 2001     

Autonomous Recovery Execution in Nuclear Power Plant by the Agent

This paper has pointed out the necessity of careful decision making by nuclear power plant (NPP) operators based on the critical parameters of an NPP, to maintain safety when these parameters are out of range. Yet under strong time pressure, it is virtually impossible to make optimal decisions in these conditions. The automation of recovery actions may therefore be needed. Considering the requirements for such automation, the paper proposes an autonomous system in collaboration with the human (i.e., an agent system) that will remain effective even during unforeseen conditions. The numerical simulation study showed the effectiveness of the proposed system. The desired relationship between human–machine as the joint system based on a new concept was also proposed.     

‘Working Well, Together’: Arts-Based Research and the Cultural Future of Small Cities

This article offers a research update on a 3-year programme initiated by the Kamloops Art Gallery and the University College of the Cariboo in Kamloops, British Columbia. The programme is supported by a ‘Community–University Research Alliance’ grant from the Social Sciences and Humanities Research Council of Canada, and the collaboration focuses on the cultural future of small cities – on how cultural and arts organisations work together (or fail to work together) in a small city setting. If not by definition, then certainly by default, ‘culture’ is associated with big city life: big cities are equated commonly with ‘big culture’; small cities with something less. The Cultural Future of Small Cities research group seeks to provide a more nuanced view of what constitutes culture in a small Canadian city. In particular, the researchers are exploring notions of social capital and community asset building: in this context, ‘visual and verbal representation’, ‘home’, ‘community’ and the need to define a local ‘sense of place’ have emerged as important themes. As the Small Cities programme begins its second year, a unique but key aspect has become the artist-as-researcher. Correspondence and offprint requests to: L. Dubinsky, Kamloops Art Gallery, 101–465 Victoria Street, Kamloops, BC V2C 2A9 Canada. Tel.: 250-828-3543; Email: ldubinsky@museums.ca     

Interface-Me: Pursuing Sociability Through Personal Devices

In this paper we describe the fundamental principles that guide our work process at 5050 Ltd, in developing concepts and prototypes for personal technology devices. We maintain that in designing personal devices it is critical to address the social interaction elements of the user experience. We introduce the term “social functionality” to refer to those aspects of a device that are specifically designed to elicit sociability and serendipity. It also refers to those aspects which enable users to communicate or represent individuating characteristics through the use of their device. Social functionality is seen as a critical success factor in the design of future personal devices. Introducing social functionality in personal technology devices requires a multidisciplinary approach. Design and technology are seen as inseparable elements of the development process. The mbracelet¹, a wearable prototype we developed for, and in association with, NCR’s The Knowledge Lab, is used as a case in point.     

The impact of object technology on commercial transaction processing

Businesses today are searching for information solutions that enable them to compete in the global marketplace. To minimize risk, these solutions must build on existing investments, permit the best technology to be applied to the problem, and be manageable. Object technology, with its promise of improved productivity and quality in application development, delivers these characteristics but, to date, its deployment in commercial business applications has been limited. One possible reason is the absence of the transaction paradigm, widely used in commercial environments and essential for reliable business applications. For object technology to be a serious contender in the construction of these solutions requires: – technology for transactional objects. In December 1994, the Object Management Group adopted a specification for an object transaction service (OTS). The OTS specifies mechanisms for defining and manipulating transactions. Though derived from the X/Open distributed transaction processing model, OTS contains additional enhancements specifically designed for the object environment. Similar technology from Microsoft appeared at the end of 1995. – methodologies for building new business systems from existing parts. Business process re-engineering is forcing businesses to improve their operations which bring products to market. Workflow computing, when used in conjunction with “object wrappers” provides tools to both define and track execution of business processes which leverage existing applications and infrastructure. – an execution environment which satisfies the requirements of the operational needs of the business. Transaction processing (TP) monitor technology, though widely accepted for mainframe transaction processing, has yet to enjoy similar success in the client/server marketplace. Instead the database vendors, with their extensive tool suites, dominate. As object brokers mature they will require many of the functions of today's TP monitors. Marrying these two technologies can produce a robust execution environment which offers a superior alternative for building and deploying client/server applications. Edited by Andreas Reuter, Received February 1995 / Revised August 1995 / Accepted May 1996     

Learning Organisations: The Process of Innovation and Technological Change

In the present scenario of globalisation, knowledge has become the prime factor of production for competitive advantage. This calls for acquisition and utilisation of knowledge for innovation and technical change on a constant basis, which is only possible in a ‘learning organisation’. Innovative activities of a learning organisation are influenced by three main factors: (1) internal learning; (2) external learning; and (3) the innovation strategies decided upon by the enterprise management. An assumption has been made that, particularly in developing countries, absorption and adaptation of technologies, i.e. indigenisation, take place through a process of ‘learning by doing’. Taking this into consideration, this paper focuses on a few case studies carried out at NISTADS, New Delhi, India, on small enterprises in the formal as well as traditional sectors, highlighting the learning process in an organisational context and how it brings in innovation and technological change at enterprise level. The study demonstrates that the learning environment in an organisational context is an indispensable process to be innovative and building up capabilities for technological change. This in turn also calls for strong networking of the enterprises with academia, R&D institutions and other enterprises, to create knowledge clusters. This builds up a strong case for a network approach of learning organisations not only at the regional level but also at the cross-cultural level for constant innovation and technical change.     

The Region of Aachen as a ‘Learning Region’: A Case Study

All economic processes are increasingly being networked across the globe. This economic globalisation has become possible through the globalisation of information and communication technology networks. In view of such growing globalisation of economic processes, the region and its enterprises can only sustain competitiveness on the basis of continuous innovation processes, i.e., through continuous learning. The question, however, is which kind of economic framework – established by regional or transregional politics – is needed to support such innovation and learning processes in the region. In this paper, some aspects of this framework and its structural change processes are described, leading to the strategy to implement the concept of a Learning Region. The Learning Region is characterised in that it recognises its own needs for change and to accept these challenges, leading to its own learning processes within its cooperative networks.     

Effective Communication in Requirements Elicitation: A Comparison of Methodologies

The elicitation or communication of user requirements comprises an early and critical but highly error-prone stage in system development. Socially oriented methodologies provide more support for user involvement in design than the rigidity of more traditional methods, facilitating the degree of user–designer communication and the ‘capture’ of requirements. A more emergent and collaborative view of requirements elicitation and communication is required to encompass the user, contextual and organisational factors. From this accompanying literature in communication issues in requirements elicitation, a four-dimensional framework is outlined and used to appraise comparatively four different methodologies seeking to promote a closer working relationship between users and designers. The facilitation of communication between users and designers is subject to discussion of the ways in which communicative activities can be ‘optimised’ for successful requirements gathering, by making recommendations based on the four dimensions to provide fruitful considerations for system designers.     

Detecting and reconstructing subdivision connectivity

inverse subdivision algorithms , with linear time and space complexity, to detect and reconstruct uniform Loop, Catmull–Clark, and Doo–Sabin subdivision structure in irregular triangular, quadrilateral, and polygonal meshes. We consider two main applications for these algorithms. The first one is to enable interactive modeling systems that support uniform subdivision surfaces to use popular interchange file formats which do not preserve the subdivision structure, such as VRML, without loss of information. The second application is to improve the compression efficiency of existing lossless connectivity compression schemes, by optimally compressing meshes with Loop subdivision connectivity. Our Loop inverse subdivision algorithm is based on global connectivity properties of the covering mesh, a concept motivated by the covering surface from Algebraic Topology. Although the same approach can be used for other subdivision schemes, such as Catmull–Clark, we present a Catmull–Clark inverse subdivision algorithm based on a much simpler graph-coloring algorithm and a Doo–Sabin inverse subdivision algorithm based on properties of the dual mesh. Straightforward extensions of these approaches to other popular uniform subdivision schemes are also discussed. Published online: 3 July 2002     

The Design and Implementation of a Mobile Learning Resource

The convergence of mobile communications and handheld computers offers the opportunity to develop technology that will assist individuals and groups to learn anytime, anywhere. We describe the theory-informed design, implementation and evaluation of a handheld learning device. It is intended to support children to capture everyday events such as images, notes and sounds, to relate them to web-based learning resources, to organise these into a visual knowledge map, and to share them with other learners and teachers. A working prototype system, for children aged 9–11, is discussed and evaluated, as an exemplar of personal mobile systems for life-long learning.     

Organisational Appropriation of Technology: A Case Study

This paper investigates how organisations – as joint cognitive systems – deal with change. This is explored in a case study into the use of web-based technology in an organisation and the ways in which its current and future use may be influenced by the local concerns of the actors with it. The paper looks at some of the factors that need to be taken into account for improving technology, and more specifically, in intranet development. In particular, the paper discusses the case experience in the light of previous research in IT-enabled organisational transformation and contributes to our understanding of human interaction with network technologies in an organisational context.     

User diversity and design representation: Towards increased effectiveness in Design for All

This paper addresses user modelling for “Design for All” in a model-based approach to Human-Computer Interaction, paying particular attention to placing user models within organisational role- and task-related contexts. After reviewing a variety of user modelling approaches, and deriving requirements for user modelling related to Design for All, the paper proposes a role-driven individualised approach. Such an approach is based on a model-based representation schema and a unifying notation that keeps the user’s models and the contextual information transparent and consistent. Individualisation is achieved by coupling symbolic model specifications with neural networking on synchronisation links between symbolic representation elements. As a result, user modelling for Design for All is achieved not by stereotypical user properties and functional roles, but by accommodating the actual users’ behaviour. Published online: 18 May 2001     

Executable Petri net models for the analysis of metabolic pathways

Computer-assisted simulation of biochemical processes is a means to augment the knowledge about the control mechanisms of such processes in particular organisms. This knowledge can be helpful for the goal-oriented design of drugs. Normally, continuous models (differential equations) are chosen for modelling such processes. The application of discrete event systems such as Petri nets has been restricted in the past to low-level modelling and qualitative analysis. To demonstrate that Petri nets are indeed suitable for simulating metabolic pathways, the glycolysis and citric acid cycle are selected as well-understood examples of enzymatic reaction chains (metabolic pathways). The paper discusses the steps that lead from gaining necessary knowledge about the involved enzymes and substances, to establishing and tuning high-level net models, to performing a series of simulations, and finally to analysing the results. We show that the consistent application of the Petri net view to these tasks has certain advantages, and – using advanced net tools – reasonable simulation times can be achieved. Published online: 24 August 2001     

Confidential Incident Reporting on the UK Railways: The ‘CIRAS’ System

The paper describes CIRAS (Confidential Incident Reporting and Analysis System), a confidential reporting system developed by the authors in collaboration with ScotRail, the Health and Safety Executive, Railtrack and the (now defunct) British Rail Board. After a two-year pilot/developmental study with ScotRail during 1995–97, the system is now subscribed to by all but one of the major train operating companies, rail infrastructure and maintenance companies with a presence in Scotland; plus a developing profile in the rest of the UK.  CIRAS gathers data in three ways: (i) from an initial report form or telephone call, (ii) from a structured follow-up telephone questionnaire, and (iii) from an in-depth interview with a researcher (telephone or face-to-face, according to priority). The interviews bring to light details of personal motive, and of intended/unintended actions, which are not commonly found on company-run databases because of their association with disciplinary procedures. Information is processed through a human factors model and fed back to the companies involved, in disidentified form, to take corrective action.  The basic structure of the human-factors model is described; data are presented on reports received to date which have been processed through this model. The system has recently been recommended by a UK Parliamentary Committee and by Railtrack Safety and Standards Directorate for extension to the UK network as a whole.     

Co-ordinating Distributed Knowledge: A Study into the Use of an Organisational Memory

This paper presents an ethnographically informed investigation into the use of an organisational memory, focusing in particular on how information was used in the performance of work. We argue that understanding how people make use of distributed knowledge is crucial to the design of an organisational memory. However, we take the perspective that an ‘organisational memory’ is not technology dependent, but is an emergent property of group interaction. In this sense, the technology does not form the organisational memory, but provides a novel means of augmenting the co-ordination of collaborative action. The study examines the generation, development and maintenance of knowledge repositories and archives. The knowledge and information captured in the organisational memory enabled the team members to establish a common understanding of the design and to gain an appreciation of the issues and concerns of the other disciplines. The study demonstrates why technology should not be thought of in isolation from its contexts of use, but also how designers can make use of the creative flexibility that people employ in their everyday activities. The findings of the study are therefore of direct relevance to both the design of knowledge archives and to the management of this information within organisations.     

Specifications, Design and Evaluation of an Advanced Human-Adapted Supervisory System

Supervision of highly automated processes is an interdisciplinary research area. Knowledge in the fields of automation, process knowledge, machine engineering, ‘work post’ ergonomics, cognitive ergonomics, working psychology, sociology and so on is necessary to design efficient supervisory systems. This is because supervision is an activity in which man, despite the increasing automation of recent years, is still present. Our research concerns monitoring tasks and diagnosis tasks in continuous processes. In this paper we propose specifications for an advanced human-adapted supervisory system (AHASS) integrating representation characteristics of the production system, such as functional, structural and behavioural aspects based on cognitive engineering models, with the use of advanced algorithms of detection and location. The main idea is to design a supervisory system well balanced between human and technical aspects. Indeed, man–machine system-centred approaches can deal to another extreme like purely technical approaches. These specifications have been used to design an AHASS for a nuclear fuel reprocessing system that has been evaluated through experiments with experienced operators. The results show that the approach is interesting because the boarder between support and assistantship is never crossed.     

The Context of Information Use in a Hospital as Simultaneous Similarity–Difference Relations

In the light of the developing discourse on the relative merits of ‘hard’ and ‘soft’ approaches to information systems development, we present a case study application of a methodology which attempts to dissolve such dualities. Personal Construct Psychology (PCP) offers, as a unity, the construing person who is both biology and culture. PCP argues that both the world and the person’s construct system are phenomenologically real and that the viability of any particular construct system depends only on its usefulness to the construing person. In this study, we used PCP to explore the organisational context of information use and distribution in a large hospital. We used repertory grids, a PCP technique, to elicit from 16 members of staff their personal construals of information from different sources in the hospital. The results highlight the relationship between meaningful information and meaningfully active relationships, a theme which we discuss in terms of the development of the hospital information system and in terms of the value of PCP in dissolving hard–soft dichotomies.