Academic Library Services for Users with Developmental Disabilities

Students with developmental disabilities are being increasingly included in college life. As this occurs, academic libraries will be providing more services to this population. This discussion of services to users with developmental disabilities attempts to help fill a gap in the literature and provide information that can be useful for libraries to build on as they develop services. Furthermore, by focusing on students with developmental disabilities, there are opportunities to improve services for all students.     

Providing Staff Training and Programming to Support People with Disabilities: An Academic Library Case Study

This case study explores services academic libraries provide to students with disabilities and the impact these can have on the success and experience of these students. The study focuses on staff training and outreach programming. The authors examine the academic library literature surrounding these topics, provide examples of programming initiatives at the University of Tennessee Libraries, and include a curated list of local and national resources for supporting people with disabilities. Strategies are recommended for working with local and campus organizations to provide training and resources within the library along with suggestions for strengthening support services for this growing population.     

大学图书馆用户满意度调查方法研究及启示

澳大利亚大学图书馆应用Rodski用户满意度调查方法从用户的角度评价图书馆的服务工作绩效,找出图书馆服务工作的重心及急需图书馆改进的领域,以利于整体把握和推进图书馆质量管理工作。文章从调查目的及指导思想、RodskiGroup与澳大利亚大学图书馆馆长委员会(CAUL)合作方式、调查方法及数据统计方法、调查结果在图书馆工作中的应用等方面研究评价了这种调查方法及其给我国大学图书馆用户满意度调查研究和图书馆服务质量评估工作带来的启示。     

Use of teams in technical services in academic libraries

A review of library literature shows a general trend of technical services in academic libraries to reorganize into teams. This paper analyzes the results of a survey conducted in 2010 in order to answer four research questions: how extensively technical services in academic libraries have moved into the use of teams in organizational structures; how extensively technical services in academic libraries have done training related to teams; what team characteristics are demonstrated by teams in technical services in academic libraries; and how the effectiveness of teams is perceived by staff and faculty who work in technical services in academic libraries.     

Navigating the hidden void: The unique challenges of accommodating library employees with invisible disabilities

Academic libraries have a long history of commitment to diversity, inclusion, and accommodation and are frequently models for other academic departments and outside industries. For example, libraries often consider users with disabilities and work to adapt services, collections, and technologies to increase accessibility for as many users as possible. Libraries also take care to accommodate employees with disabilities, but like many other industries, often unintentionally perceive disabilities only as ones that are immediately visible. This column will discuss the unique challenges that library employers may face when needing to accommodate employees with invisible disabilities, provide a selected overview of the literature surrounding invisible disabilities and library employees, and give selected tips to help library employers and employees better understand and accommodate employees with invisible disabilities.     

加拿大大学图书馆残疾读者服务现状及启示

加拿大政府、大学、大学图书馆都非常重视残疾人工作,大学图书馆的残疾读者服务比较成熟。通过对加拿大大学图书馆残疾读者服务资源、服务人员、注册制度、服务项目、意见反馈、服务合作等方面的分析,归纳了对我国大学图书馆残疾读者服务的启示:增强服务残疾读者的意识、搜集残疾读者的基本信息、加强残疾读者服务的资源建设、开展专门面向残疾读者的服务、提高馆员服务残疾读者的素质、注重残疾读者服务合作。     

Perceptions of artificial intelligence: A survey of academic librarians in Canada and the United States

This study aims to evaluate the perceptions of librarians with regard to artificial intelligence in academic libraries. An online survey of 24 questions was distributed through library distribution lists in Canada and the United States at the end of the summer in 2019. Findings suggest that librarians do not agree on a definition of artificial intelligence which is in keeping with this emerging field. The survey responses highlight the fact that academic librarians require more training with regard to artificial intelligence and its potential applications in libraries. Other important implications include a recognition that library patrons are interested in AI and that little to no programming about it has been offered in academic libraries. Very few studies have focused on academic librarians' perceptions of AI. This article highlights some useful practical implications for AI technologies in libraries and how AI could help improve library services and workflows.     

积极融入新冠肺炎疫情防控大局,切实创新非常时期服务策略——全国高校图书馆疫情防控期间服务创新情况调研报告

基于29个省、自治区、直辖市高校图工委关于高校图书馆在新冠肺炎疫情防控期间开展服务情况的调研报告,以及11个高校图书馆在此期间开展的支撑在线教学服务情况的报告,总结了全国高校图书馆在疫情防控期间为保护读者和馆员健康、保障高校在线教学和科研顺利开展而推出的一系列应急措施和创新型服务。     

高校图书馆网上服务的互动交流性评价

通过对中国高校数字图书馆联盟49所高校图书馆主页反映的网上服务的调查统计分析，从服务项目设置、服务内容、技术功能、人员素质等方面揭示出目前高校图书馆网上服务的互动交流性存在的不足，提出强化网上服务的互动交流性能，拓展高校图书馆网上服务的发展空间和技术创新潜力。     

信息无障碍，距离还有多远？——对146家美国城市公共图书馆的调查

文章以美国城市公共图书馆协会146家图书馆为调查对象,借助无障碍评估工具WAVE对这些馆的网站主页进行测评,逐一开展网站访查和内容分析,统计为残障用户提供服务的情况。调查发现,美国城市公共图书馆网站达到《康复法案》Section 508中规定的信息无障碍标准的比例只有15%,“缺少表单标签”“链接图像缺少替代文本”等是常见错误;55%的图书馆网站主页有残障用户服务信息。我国公共图书馆应重视信息无障碍建设,遵循信息无障碍标准,定期进行审查与维护,借助信息无障碍技术提供残障服务。     

Use of Web 2.0 tools in academic libraries: A reconnaissance of the international landscape

The purpose of this paper is to provide a reconnaissance of major academic libraries located in Australia, Canada, the U.K. and U.S.A. that have embraced Web 2.0 tools for enhancing library services. The research is based on a survey of websites of 277 university libraries. The checkpoints used for this evaluative study were given by Nguyen (2008) for evaluating various Web 2.0 tools. Additional checkpoints were arrived at after visiting and browsing the various sites. The findings of the study acknowledge the strength of Web 2.0 tools in improving library services for users. Really Simple Syndication (RSS), Instant Messaging (IM) and blogs are popular in academic libraries. The paper concludes by offering best practices for implementing Web 2.0 tools in academic libraries.     

高校图书馆学科馆员基准服务指南的制订

通过对国内有代表性高校图书馆的学科馆员基本服务内容及方式的调研、分析并总结其共性特征,结合对学术用户需求特点的分析,研究制订了适用于高校图书馆学科馆员的基准服务指南。     

Students with disabilities and library services: Blending accommodation and universal design

This article presents the findings of a survey that was distributed to students with disabilities at the University of Georgia to gain insight into their experience with the university's libraries. Key findings include: students with disabilities cite as barriers many of the same things that the student body in general cites as annoyances, in-class instruction from a librarian increases use of library services and resources, and students with disabilities ask classmates and friends for research help more often than they ask librarians. Grounded in real-world practice and the literature on both library engagement and disability studies, recommendations for inclusive libraries are presented that incorporate Universal Design and accommodations, viewing inclusion as an ongoing action rather than a fixed state that can be achieved.     

Evaluation of Research Data Management (RDM) services in academic libraries of India: A triangulation approach

Research is a planned and scientific method of increasing knowledge that is typically funded by a country's government or funding agencies. Research activity produces valuable data. Research Data Services (RDS) or Research Data Management (RDM) services are considered vital services provided by an academic library and are focused on the management, archiving, processing, and reuse of critical research data. This study evaluates the current status of the adaptation of RDS or RDM services in Indian academic libraries (which includes a total of 186 institutions, including all of India's Central Universities (54) and Institutes of National Importance (132)). A method triangulation approach was used for the data collection, including a literature survey, library website study, online survey, and telephonic interview with LIS professionals from Indian academic libraries. Academic libraries in India are yet to keep up with those in developed countries in adopting RDM services owing to a lack of RDM policy, institutional support, and technological challenges, according to the data. The study also presents suggestions to decision-makers, higher authorities of academic institutions, and the government to develop a strong RDM policy at both the institutional and national levels defining the role and duties of the libraries in RDM.     

高校图书馆“毕业季”延伸服务的调查与思考

[目的/意义] 毕业生是高校图书馆的特定用户之一,对"毕业季"延伸服务和活动进行调查与分析,可为相关实践工作提供参考。[方法/过程] 对2017年高校图书馆"毕业季"延伸服务和活动的网页新闻发布、微信推送情况进行抽样调查,并分析其总体特点。[结果/结论] 从专项经费和运营团队、馆员的情感与精力、经典项目、创意服务、与校友延伸服务对接、品牌化与推广方面,提出改进高校图书馆"毕业季"延伸服务的建议。     

Academic Libraries in Saudi Arabia

Summary

The lack of information availability in literature about academic libraries in Saudi Arabia makes it impossible to review their systems, operations, and services. The purpose of this paper is to report the results of a questionnaire survey conducted in the summer of 1994 that was administered to the seven Deans of Library Affairs to determine the present state-of-affairs of academic libraries in Saudi Arabia. Also, this paper discusses the various constraints faced by the academic libraries in Saudi Arabia and suggests how to overcome them.     

国外电子教参和课程导航的实践进展及启示

[目的/意义] 通过对国外高校图书馆电子教参和课程导航调研分析,为国内高校图书馆相关建设提供指导和借鉴。[方法/过程] 通过网站调查、文献调研,分析国外高校图书馆电子教参和课程导航的发展状况、系统平台、服务模式及内容形式,并以美国两所高校图书馆的相关实践为案例,深入探讨如何规划实施电子教参和课程导航项目。[结果/结论] 对国内高校图书馆电子教参和课程导航建设提出建议：应加强已建成电子教参的评价和改进;加强课程导航的建设力度,侧重信息素养培养;嵌入用户教学环境,提供知识服务;加强服务精细化,增强用户信心;加强与新兴媒介的融合,打造泛在化课堂环境。     

From scraps to reams to mobile screens? An update on printing services in academic libraries

As a follow-up to their 2001/2002 study on printing services in academic libraries, the authors explore how the provision of printing services has changed over the last twelve years. This article explores how libraries are choosing to fund printing services as well as how technology, such as scanning and mobile devices, has changed the way printing services are provided. The results of the 2013 survey find a greater percentage of libraries are using a fee-based system for printing, and, while some technology is providing greater data and control for printing services, other technological advances are having unintended consequences for libraries’ printing infrastructure.     

Approval vendor selection—what’s best practice?

With the wide variety of vendor services available, discount or other traditional factors may no longer play a predominant role in determining an academic library’s vendor selection. A questionnaire was sent to 291 academic librarians to survey their vendor selection criteria and methods. Using preliminary results from the survey, this paper examines the mix of vendors’ traditional services vs. new services that now enter into the selection decision. Further, it considers differences in practice based upon library budget size. These initial results indicate that the traditional areas of corporate reputation, approval plan management, and acquisitions services consistently receive the highest ratings of importance. The areas covering outsourcing and electronic data transmission are rated higher by those libraries using these services. As more libraries seek these services from their approval vendors, the services will likely increase in importance in librarians’ decision-making processes.     

信息共享空间在美国大学图书馆的发展与启示

介绍了信息共享空间(Information Commons,IC)的概念、模型、特点与发展,分析了美国大学图书馆IC实施状况,论述了IC对我国大学图书馆服务创新的五点启示:IC已成为大学图书馆发展的新潮流;馆舍建设应融合IC理念;建立结构合理的信息资源体系非常重要;人员素质和结构是提高服务水平的关键;评价与跟踪是提高服务质量的保证。