Exploiting Knowledge Management: The Engineering and Construction Perspective

Construction companies have always relied on their knowledge assets to provide services to clients. In recent years the terminology “knowledge management” has been introduced. Knowledge management (KM) seeks to formalize the manner in which companies exploit their knowledge assets by harnessing organizational knowledge, promoting greater collaboration between groups with similar interests, capturing and using lessons learned on previous projects, etc. This paper investigates how major United States engineering design and construction firms are implementing knowledge management initiatives in order to identify best practice. It adopts a case study methodology to investigate companies’ strategy and implementation, people aspects, and metrics for performance. The study finds that there is a clear distinction between the knowledge management activities undertaken by large engineering design firms and those of construction firms. There is also a much greater emphasis on knowledge sharing, which is just one component of knowledge management. Moreover, some companies have specific KM initiatives while others have activities that are part of their normal business processes.     

Benchmarking System for Evaluating Management Practices in the Construction Industry

This paper presents the results obtained for the initial application of a management evaluation system whose objective is to provide a continuous improvement tool for construction companies through benchmarking management practices. The outlined system seeks to support a benchmarking system that has been recently established in the Chilean construction industry by incorporating qualitative management aspects in addition to performance indicators. Different analyses were made to determine trends in the sector and to establish correlations between qualitative aspects coming from surveys and quantitative aspects coming from performance indicators. Thirteen construction companies participated in the initial application of the benchmarking system. A correlation analysis found that safety performance was strongly related to companies having superior planning and control, quality management, cost control, and subcontractor management policies. A factor analysis found that central office priorities focus on strategic management policies having longer-term competitive impact, while site management emphasizes tactical management dimensions having short-term impact. There is scope to elevate the profile of continuous improvement initiatives to strategic significance at the central office level.     

Benchmarking Framework to Measure Extent of ICT Adoption for Building Project Management

This paper discusses a component of the research study conducted to provide construction organizations with a generic benchmarking framework to assess their extent of information communication technology (ICT) adoption for building project management processes. It defines benchmarking and discusses objectives of the required benchmarking framework and development of the framework. The study focused on ICT adoption by small and medium enterprises (SMEs) in the construction industry and with respect to SMEs it is important to understand processes, their indicators, and measures in the local context. Structure of the suggested benchmarking framework has been derived after extensive literature survey and a questionnaire survey conducted in the Indian construction industry. The suggested benchmarking process is an iterative process divided into four stages. It can be implemented at organization and industry levels for rating the construction organizations for ICT adoption and performance measurement. The framework has a generic structure and can be generalized and applied for other countries with due considerations.     

Management of Construction Firm Performance Using Benchmarking

In today’s highly competitive construction industry, there is a critical need for managers to continuously improve their firm’s efficiency and effectiveness. More specifically, managers need to know which performance measures are most critical in determining their firm’s overall success. Benchmarking, when done properly, can accurately identify both successful companies and the underlying reasons for their success. However, rigorous benchmarking within the construction industry still remains an embryonic field. This paper analyzes and critiques both the performance measures and metrics used traditionally in the construction industry and the benchmarking models developed to date for the industry. Based on the results of this analysis, benchmarking models using data envelope analysis are proposed that offer significant improvements over current models. The proposed models measure construction firm performance on a company-wide basis, foster trade-off analyses among various performance metrics, and tie the resources expended by construction firms to how well those firms perform overall. The models also provide managers guidance in determining how specific company resources can be reallocated to improve overall company performance.     

Performance Assessment of Construction Companies Integrating Key Performance Indicators and Data Envelopment Analysis

The web benchmarking systems broadly used in the construction industry (CI) are designed to provide results based on key performance indicators (KPIs). No insights concerning organization overall performance and improvements targets are available. This research aims to fulfill this gap using data envelopment analysis (DEA) as a method to complement the information provided by a set of KPIs. The methodology proposed is useful to all organizations involved in benchmarking routines. To enable a more realistic assessment of CI companies, two types of DEA models were used, one allows factor weights to vary freely and the other includes weight restrictions. These models assign an efficiency score to each organization, identifying efficient organizations and providing performance improvements targets for the others. To enable suggesting targets for all organizations, expert opinion was used to specify virtual units which were included in the efficiency assessment to define a practical frontier located beyond the productivity levels of the original DEA frontier. Based on a sample of 20 Portuguese leading contractors, the Portuguese web benchmarking system for CI, icBench, was used to demonstrate the advantages of integrating the DEA method with KPIs benchmark scores.     

Identification of Effective Management Practices and Technologies for Lessons Learned Programs in the Construction Industry

Organizations in the construction industry cannot afford to make repetitive mistakes on major projects. Conversely, there are great benefits to repeating positive experiences from past projects. This need for institutional memory is amplified by the reality that in the course of normal turnover and retirement, people with years of experience leave their organizations. An effective lessons learned program is a critical element in the management of institutional knowledge; it will facilitate the continuous improvement of processes and procedures and provide a direct advantage in an even more competitive industry. This paper describes a research study that aimed to identify effective management practices and technologies for lessons learned programs in the construction industry. Data from 70 organizations that participated in this study are presented. Research found that even though more lessons learned programs are being initiated, the potential for savings and improvement has not been fully met. The study has also identified seven crucial characteristics of a successful program and verified that most organizations are stronger in some categories and weaker in others. The key to an effective program is to address all seven areas and guidance is provided for those wishing to implement lessons learned programs.     

Design Review Checking System with Corporate Lessons Learned

Design reviews are critical to the success of a construction project. They eliminate costly rework and conflicts, and promote creative and innovative design and construction. This paper discusses a unique way to improve design reviews by gathering and including direct corporate experience that can be used company- and industry-wide. The Design Review Checking System (DrChecks) and the system called Corporate Lessons Learned (CLL) were developed by the U.S. Army Construction Engineering Research Laboratory to collect personal experiences and lessons learned on projects and incorporate these data into corporate knowledge, expressly for the design review process. DrChecks provides a framework for a standardized review process. Typically, exchanges of personal experience and knowledge have occurred informally by word of mouth. With DrChecks and CLL, direct personal experience can be collected into a database while the design review process is on-going. Lessons learned, success stories, and good work practices, which can be identified easily by experienced staff members, can then be shared throughout the organization. DrChecks and CLL both take advantage of the Internet and facilitate the management of design review process and the collection and reuse of corporate lessons learned asynchronously and remotely.     

Technical Knowledge Consolidation using Theory of Inventive Problem Solving

Technical knowledge is a valuable asset for construction companies. The diversity and accumulation of such knowledge on an organizational level contribute to company profitability and growth. This paper discusses a new approach for extracting, consolidating, and then retrieving technical construction knowledge that builds on the contradiction resolution concepts of the theory of inventive problem solving. The approach was used to extract knowledge from a number of lessons learned describing technical construction problems encountered by a major construction company. The approach depends on finding the similarities between technical solutions of problems that belong to different technological domains. These similarities represent the essence of these solutions and are represented using domain-independent terms so that they can be applied to new problems. The outcomes of the knowledge extraction and accumulation process are discussed in the paper to address the feasibility of the proposed approach and its potential benefits and limitations.     

Quality improvement in primary care clinics

BACKGROUND: Case studies from Project IMPROVE, the first randomized controlled trial to evaluate the effectiveness of continuous quality improvement (CQI) in primary care, were subjected to a qualitative analysis. Three questions were addressed: How does change in the health care environment affect a quality improvement (QI) process? How does clinic organization influence a QI process? and What is the impact of a QI process on clinic organization? METHOD: Case studies were conducted in 6 clinics that had been randomly selected from the 22 clinics participating in the IMPROVE intervention. The case study data consisted of observations of CQI team meetings, open-ended interviews with 30 informants (team members plus others in the clinics), interviews with IMPROVE consultants, and documentation from the project. The data were analyzed to identify themes and generate concepts, assess and compare the informants' experiences, and develop a conceptual framework stimulated by research and theory literature. RESULTS: Change and uncertainty in the health care environment both complicated the QI process and motivated participation in improvement. The smaller clinics appeared to have more difficulty with the QI process because of limited resources and lack of compatibility between the QI approach and their clinic organization. Project IMPROVE had two qualitative effects on clinics: increased awareness of preventive services and application of the CQI method to other problems and issues. CONCLUSION: QI initiatives can help clinics adapt to a changing health care environment and create functioning teams or groups that can address a variety of organization problems and tasks. The process should be flexible to accommodate varying organization structures and cultures.     

Making a transition from quality assurance to quality improvement

Health care leaders now recognize the importance of adding continuous quality improvement activities and the measurement of clinical outcomes to their longstanding quality programs. From other industry leaders, they have learned that there is great promise on quality/cost returns when quality programs focus on measuring performance outcomes rather than just using the longstanding process of measuring variation in staff and system capacity processes. The purpose of this article is to describe how one urban acute care hospital is taking steps to change its quality paradigm and therefore change its quality program, which until recently consisted largely of unrelated quality assurance activities and projects. The new system will be a truly coordinated hospital wide continuous quality improvement program that will align quality activities with the mission of the organization and focus on the measurement of outcomes.     

Improving Green Building Education by Addressing the Learning Style and Prior Knowledge of Students

Green building education requires successful teamwork of students from different disciplines to solve challenging problems. Team performance depends on both team process behavior and team cognition. There have been many studies on team process behavior such as communication. However, establishing a common understanding of a team, i.e., the essential part of team cognition, still lacks adequate research. To gain this common understanding, concept learning is critical. A concept learning process can be improved when factors affecting it are addressed. This paper discusses the results of an empirical study addressing the relationship between the concept learning process and such a factor, the learning style of students, in a multidisciplinary team context. An experiment was conducted comparing two groups of students in terms of acquiring knowledge about certain concepts in green building. One group learned concepts by using a conventional method, and the other group was given concepts customized to their learning styles. Tests were conducted at various stages, and the results were statistically analyzed. The findings indicate that, in general, the group that was given customized study materials showed significantly more improvement in their concept learning than the group who learned concepts through conventional materials. This initial finding is based on a small group of students. Additional studies on the impact of other factors such as thinking style need to be conducted in the future.     

Knowledge Management in Mechanical and Industrial Engineering Consulting: A Case Study

The goal of knowledge management as a process is to improve the organization’s ability to execute its core business functions more efficiently and effectively. The key to knowledge management is capturing intellectual assets for the tangible benefit of the organization. On the other hand, the aim of any design engineering consulting firm is to produce projects with high quality and in less time. The paper starts by discussing the importance of knowledge management in improving the competitive edge of firms in general and of consulting firms in particular. Then, the paper discusses the process of building a knowledge management system in the Mechanical and Industrial Department at DAR AL HANDASAH, which is a leading consulting firm in the Middle East and the world. The paper concludes with the lessons learned from the experience of building the knowledge management system and the steps needed to improve it.     

Pedagogy of Teaching Value Management in Postgraduate Construction and Property Program

As value management (VM) has been increasingly applied to enhance value in public construction projects, the core subject entitled “Value Management for Construction and Property” is being offered to postgraduate students in the Department of Building and Real Estate at the Hong Kong Polytechnic University. Under the new outcome-based curriculum, the learning outcomes, pedagogy of teaching VM, and activities of the VM workshops for the subject are described in this paper. The results of a questionnaire survey of the students’ feedback on the performance of the workshops for the academic year 2007–2008 are presented and discussed. Students believed that value management workshops are essential in the curriculum. They expressed that it was a valuable experience to participate in the VM workshop which enabled them to have a better understanding of the subject. Some improvement is also recommended for future organization and management of workshops based on the lessons learned in these workshops.     

Construction Management of a Small-Scale Accelerated Pavement Testing Facility

Research in accelerated pavement testing (APT) facilities has traditionally focused on the pavement performance such as rutting and fatigue cracking, but documentation on construction management and information of the actual pavement construction quality is limited. There are typically four critical factors that need to be considered to achieve the best possible outcome in construction: cost, schedule, construction process, and quality control, and management. With the objective of developing guidelines for planning and executing construction of a small-scale APT facility, this paper presents a case study documenting and evaluating the construction process and construction management efforts of two sensor-instrumented hot mix asphalt pavement test sections built in a small-scale APT facility. The focus of the experiment was to study bottom-up fatigue cracking of the flexible pavement structure. The presented information and lessons learned serve as a template and guide for agencies pursuing this type of research and pavement construction.     

What Is Preproject Planning, Anyway?

The importance of preproject planning in the capital facility delivery process and its potential impact on project success has long been recognized by industry practitioners. Nevertheless, the preproject planning process varies significantly throughout the construction industry from one organization to another, and from one business sector to another. This paper will summarize lessons learned from five research projects conducted during the past 14?years regarding the preproject planning process. These research projects were based on data from more than 200 capital projects, representing approximately 8.7 billion U.S. dollars; input from more than 500 industry practitioners; and reviews of the project planning processes used by more than 100 organizations. The positive relationship between thorough preproject planning and enhanced project performance is demonstrated. Findings are presented, including key requirements, processes, and scope definition elements that comprise thorough preproject planning. Similarities and differences in the scope definition of building and industrial projects are outlined. Conclusions of the research effort and recommendations to industry practitioners are provided.     

Embedded System for Construction Asset Tracking Combining Radio and Ultrasound Signals

Today’s sensor technology provides the increased opportunities for automation and improvement in data acquisition and construction processes. However, many current field practices at construction sites still rely on manual processes for asset tracking and information handling. Previous technologies, such as radio frequency identification and global positioning systems, do not provide a solution to automated asset tracking because of their limitations in terms of applicability and performance in a typical construction environment. This paper introduces a new development of an embedded sensor system for construction asset tracking by combining radio and ultrasound signals. We present the detailed hardware and software architecture and have implemented outdoor experiments to examine the accuracy and performance of the designed system. The results obtained showed the accurate distance and position estimation with enhanced networking flexibility. The findings and lessons learned from this research demonstrate the potential for future practical deployment of similar systems in many civil engineering applications.     

Investigation on Particular Contractual Issues in Construction

Construction companies have to challenge difficulties in undertaking private or public projects in domestic and international venues. This study focused on contractual issues encountered by Turkish companies as a case study. The main aim of the research was to investigate particular difficulties encountered by Turkish companies and remedies to overcome or prevent the adverse effects. This research focused on the problem areas, their causes, and executed contracts. In order to meet these aims, research methods included literature survey, analysis of courts of cessation decisions, interviews with 37 contractual staff in 30 companies which are members of Turkish Contractors’ Association, and analysis of 41 contracts to understand their types and conditions. Throughout this investigation, the findings revealed classification of contractual issues as finance, time, compliance, technical documentation, and clauses related difficulties. Practitioners can benefit from this paper by obtaining information through experiences of other companies. By reading this paper the readers can better prepare themselves to avoid and cope with claims and issues. Furthermore, companies intending to establish joint venture or consortium with Turkish construction companies will be able to foresee and prevent/overcome possible difficulties.     

The organizational culture of diversity: An assessment of West Point's faculty.

An organizational culture assessment was conducted at the United States Military Academy at West Point to determine whether the academy's everyday practices and culture were aligned with its goal of integrating its military and civilian faculty. In addition to summarizing the process of this assessment and its findings, the consultant offers lessons learned that may be of value to other consulting psychologists. These lessons include the importance of precisely defining concepts such as diversity and integration, watching for subtle inconsistencies between espoused values and everyday behaviors, and developing a socialization process that addresses key aspects of the desired organizational culture. Creating and maintaining an appropriate organizational culture is critical to the success of any change initiative. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Lessons learned about service quality: What it is, how to manage it, and how to become a service quality organization.

Discusses lessons that the authors' experiences in the area of service quality have taught them about how to help a business develop into the kind of company that can deliver quality service to its customers. A theme running through the article is that becoming such a company is a multistage process that involves coordinating changes in many facets of organizational functioning. Furthermore, it is repeatedly emphasized that the design of these facets must be aligned with the market sector the organization wants to target. Lessons 1, 2, and 3 address the implications of service marketing, operations management, and human resources management for delivering quality service. The integration of what has been learned in these 1st 3 lessons is the topic of Lesson 4: creating a climate and a culture for service. Finally, some practical suggestions and guidelines are offered for beginning the process of becoming a service organization. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Families and schools: What is the role of the school psychologist?

Described 5 lessons learned and 1 lesson yet to be learned by researchers examining home–school collaboration policies and practices. These lessons are (1) parent involvement is associated with student success; (2) home–school partnerships are not the norms; (3) schools need to reach out to parents; (4) measuring the effects of home and school on student performance is complex; and (5) parents and schools must have positive communication. The role of the school psychologist vis-a-vis families and schools includes providing information on how parents can facilitate their children's school performance and development, attending to differential resources available to parents for influencing their children's school performance, and providing support and consultation to parents as they become involved in their children's educational lives. (PsycINFO Database Record (c) 2010 APA, all rights reserved)