Boundaries and roles: Positioning and social location in the Virtual Math Teams (VMT) online community

As research in Computer-Supported Collaborative Learning (CSCL) expands its understanding of joint knowledge building, new perspectives on how social reality is constructed become necessary. Our research concentrates on the longitudinal or diachronic trajectories of Virtual Math Teams (VMT) at The Math Forum, an online community supporting mathematical inquiry. We investigate how these virtual teams constitute themselves while engaged in building collaborative knowledge. We describe as well, through the lens of positioning theory, the interactional activities that allow participants to situate themselves, others, and their collective knowledge resources over time. Our analysis suggests that positioning work is central to constructing a sustained problem space and illustrates how the configurations of positions and resources that co-participants put forward through interaction might change across a team’s trajectory. These changes constitute and are sensitive to the participants’ evolving reasoning routines and other forms of joint participation uniquely related knowledge building. In addition, we show that the VMT activity system affords participants a level of disciplinary engagement which is partly illustrated by active engagement in positioning work. Finally, we suggest that an interactional approach to roles and participation provides a fruitful framework for researchers, designers, and practitioners interested in understanding and creating engaging CSCL interactions.     

Organizational memory information systems: a transactive memory approach

Effective management of organizational memory (OM) is critical to collaboration and knowledge sharing in organizations. We present a framework for managing organizational memory based on transactive memory, a mechanism of collective memory in small groups. While being effective in small groups, there are difficulties hindering the extension of transactive memory to larger groups. We claim that information technology can be used to help overcome these difficulties. We present a formal architecture for directories of meta-memories required in extended transactive memory systems and propose the use of meta-knowledge to substitute for the lack of tacit group knowledge that exists in small groups.     

Knowledge awareness in CSCL: A psychological perspective

In this paper, a specific group awareness approach for CSCL settings, namely knowledge awareness, is presented. We classify knowledge awareness in relation to already well-established concepts like shared mental models, common ground, and transactive memory system in order to provide a comprehensive definition of this approach. The functionality of knowledge awareness tools aiming at fostering knowledge awareness is conceptualized in a cyclical model. Three application scenarios are presented to illustrate how knowledge awareness tools work in three different tasks. All these knowledge awareness tools have been found to be effective, that is all tools could foster knowledge awareness and led to increased learning performance.     

Toward a classification of discourse patterns in asynchronous online discussions

The goal of this study was to develop a classification for a range of discourse patterns that occur in text-based asynchronous discussion forums, and that can aid in the distinction of three modes of discourse: knowledge sharing, knowledge construction, and knowledge building. The dataset was taken from Knowledge Forum® databases in the Knowledge Building Teacher Network in Hong Kong, and included three discussion views created for different classes: Grade 5 Science, Grade 10 Visual Arts, and Grade 10 Liberal Studies. We used a combination of qualitative coding and narrative analysis as well as teachers’ understanding of online discourse to analyze student discussions. Nine discourse patterns were identified. These patterns revealed a variety of ways in which students go about their collaborative interactions online and demonstrated how and why students succeed or fail in sustaining collaborative interactions. This study extended the three modes of online discourse and developed different discourse patterns, which are efforts to provide instructional guidance. The implications of supporting productive discourse and the enactment of CSCL innovations in classrooms are discussed.