The Architecture of Global ICT Programs: A Case Study of E-Governance in Jordan

The focus of this paper is on e-governance policy initiatives in Jordan as a case study of the architecture of ICT programs and of the global transformation of government. We find that global ICT programs introduce new and universal modes of organising centered on innovation and technology initiatives situated across various boundaries, territories and organisational domains and implemented through a novel mix of policy instruments, international institutions, business interests and techno/managerial concepts. Global ICT programs include the development and use of portals, interactive applications an also other ICT programs which aim at the electronic provision of government's services. We conclude that casting these issues as global ICT programs could cater for a much broader inter-disciplinary significance to guide the policy direction of future e-governance initiatives and to evaluate the extent to which the architecture of global ICT programs can contribute to the ambitious targets set by the Millennium Development Goals.     

Modeling and execution of event stream processing in business processes

The Internet of Things and Cyber-physical Systems provide enormous amounts of real-time data in the form of streams of events. Businesses can benefit from the integration of these real-world data; new services can be provided to customers, or existing business processes can be improved. Events are a well-known concept in business processes. However, there is no appropriate abstraction mechanism to encapsulate event stream processing in units that represent business functions in a coherent manner across the process modeling, process execution, and IT infrastructure layer. In this paper we present Event Stream Processing Units (SPUs) as such an abstraction mechanism. SPUs encapsulate application logic for event stream processing and enable a seamless transition between process models, executable process representations, and components at the IT layer. We derive requirements for SPUs and introduce EPC and BPMN extensions to model SPUs at the abstract and at the technical process layer. We introduce a transformation from SPUs in EPCs to SPUs in BPMN and implement our modeling notation extensions in Software AG ARIS. We present a runtime infrastructure that executes SPUs and supports implicit invocation and completion semantics. We illustrate our approach using a logistics process as running example.     

Integrating wireless sensor networks with the grid

Integrating wireless sensor networks with the traditional wired grid poses several challenges. The technical challenges center on the development of sensors and sensor network infrastructure, including the need to comply with emerging APIs for grid and Web services. Process-driven challenges, which center on the development and adoption of new business models and applications, are driving this technology. We describe two widely different sensor network applications - emergency medical services and supply chain management - and describe how they fit into a new data-collection network based on the Hourglass publish-subscribe paradigm.     

Technostress under different organizational environments: An empirical investigation

Today’s pervasive information and communications technologies (ICTs) enable us to get connected almost anywhere at anytime. ICTs such as the Internet, the advanced wireless technologies and mobile communications networks are becoming increasingly indispensable in many aspects of business and everyday life. But to keep up with the fast advancing pace of the new ICTs, employees have to constantly renew their technical skills as well as enduring pressure from a more complex system and higher expectations for productivity. This often leads to ICT related technostress experienced by employees in many organizations. Studies have found technostress to have significant negative impact on employee productivity. Based on large-scale survey responses Chinese employees, this paper investigates the effects of different organizational environment settings on employee technostress levels. The results show that employees from more centralized companies often perceive more technostress. In addition, in organizations that are both highly centralized and highly innovative, the overall technostress level is the highest. On the other hand, in organizations with low centralization and low innovation, technostress is the lowest. This research will provide a foundation for organizations to understand and alleviate technostress, thus improving employee performance.     

Disruptive information system innovation: the case of internet computing

Abstract. Information system (IS) innovation can be defined as a novel organizational application of digital computer and information communication technologies (ICT). This paper discusses how modalities of applying ICT technologies in their form and scope exhibit radical breaks, which are introduced herein as ‘disruptive IS innovations’. This notion of disruptive IS innovation is developed by drawing upon and extending Swanson's (1994) theory of IS innovation as well as the concept of radical innovation. Disruptive innovations strongly influence the future trajectory of the adoption and use of ICT in organizational contexts and make the trajectory deviate from its expected course. In doing so, these disruptive innovations distinctly define what an IS is and how it is deployed in order to address current and future organizational and managerial prerogatives. Such changes are triggered breakthroughs in the capability of ICT that lead to the revision and expansion of associated cognitive models (frames) of computing. Disruptive IS innovations are those that lead to changes in the application of ICT that are both pervasive and radical. The pervasive nature implies that innovative activity spans all innovation subsets of the quad‐core model of IS innovation introduced herein. Innovation types include: IS use and development processes; application architecture and capability; and base technologies. Radical in nature, disruptive is innovations depart in significant ways from existing alternatives and lead to deviation from expected use and diffusion trajectory. This paper demonstrates the importance of a concept of disruptive IS innovation by investigating how changes triggered by internet computing (Lyytinen et al., 1998) meet the conditions of a disruptive IS innovation defined herein. The analysis also affirms both the pervasive and radical nature of internet computing and explains how internet computing has fundamentally transformed the application portfolio, development practices and IS services over time. The analysis demonstrates that, with the concept of disruptive IS innovation, we can fruitfully analyse ‘long’ waves of ICT evolution – an issue that has largely been overlooked in the IS community. On a theoretical plane, the paper advocates the view that we need to look beyond linear, unidirectional, and atomistic concepts of the diffusion of IS innovations where innovative activity takes places in a linear fashion by oscillating between small technological innovations and small organizational innovations. In contrast, IS innovation can exhibit fundamental discontinuity; we need to theoretically grasp such disruptive moments. The recent influx of innovation, spurred by internet‐based technology, offers one such moment.     

Scalable growth in IT-enabled service provisioning: a sensemaking perspective

Vendors of IT-enabled services must address equivocal and changing requirements from diverse customers while simultaneously making a profit. However, our knowledge of how these organizations can achieve the necessary scalability is limited. Against this backdrop, we leverage organizational sensemaking to investigate how a large vendor attempted to create a scalable service infrastructure through three sequential strategies. This in-depth case study reveals key factors that challenged the efficacy of each strategy. First, addressing equivocality through structural separation exacerbated the organization’s challenges because of misaligned collective identities between business units. Second, reducing equivocality through market segmentation proved to be inadequate because individual-level cognitive constraints shaped pre-packaged solutions that lacked functionality. Third, responding to equivocality through service modularization was challenged due to lack of social interaction about standardization of component interfaces, system and process redundancies, and inflexible process architectures. We offer a detailed analysis of these strategies and discuss implications in relation to theory and practice.     

Sources of Innovation and Ideas in ICT Firms in Australia

This paper examines a sample of Information and Communication Technology (ICT) firms in Australia drawn from a wide range of product and service providers in the Sydney region. It researches the sources of information and ideas that firms utilize to sustain their competitive position through innovation. While the firms in the survey varied in size in terms of turnover, number of employees and level of business activity, most see themselves as innovative. Not all firms utilized the same sources of innovation‐related knowledge and most used research and technology organizations (RTOs) or other publicly funded sources of information for help with ‘technical’ (standards etc) or trade issues. While ICT firms are often regarded as leading‐edge developers of new ideas, this research indicated that ICT firms still see their sales force, customers and suppliers as the most important sources of innovation knowledge and ideas.     

Reinvention of interorganizational systems: A case analysis of the diffusion of a bio-terror surveillance system

Innovation diffusion theory proposed that adopters—whether individuals or organizations—sometimes reinvent an innovation as they gain experience using it. Reinvention can enhance (or impede) the likelihood of an IS innovation’s acceptance and further diffusion. This paper reports on a case study of BioSense, an interorganizational system that was designed as an early detection tool for bio-terror attacks and subsequently modified to better serve this need as well as to operate as a public health system for pinpointing geographic clusters of dangerous/acute disease outbreaks. By examining the interplay among the political and organizational dynamics and technical properties of the BioSense system, we shed light on processes affecting reinvention in an interorganizational context. We discuss our findings in light of theories of the diffusion and reinvention of innovations. We use Rogers’ (1995) list of factors supporting reinvention to structure the discussion of the fidelity and uniformity of the innovation within the processes it supports in adopting health services organizations.     

Ties with government,strategic capability,and organizational ambidexterity: evidence from China’s information communication technology industry

Organizations that are capable of pursuing exploration and exploitative innovation strategies simultaneously have demonstrated superior performance. For information and communication technology (ICT) firms, it is especially critical to achieve such organizational ambidexterity in order to both allocate limited resources and pursue different innovation strategies appropriately. As the ICT industry in China faces higher environmental uncertainty, a less developed institutional framework, and increased power of market competition, we explore the antecedents of ambidexterity conjointly, considering the effects of institutions and organizational capabilities. Building on ambidexterity literature, we develop a capability-building framework to explore firms’ strategic choice-making between exploratory innovation strategy versus exploitation innovation strategy, and their orientation to pursuit one, or both. With survey data from China’s ICT industry, we find that ties with government promote an ambidextrous focus on both types of innovation strategies. In addition, we find that strategic capability partially mediates the main effects of ties with government on both exploratory and exploitative innovation strategies. Implications for organizational ambidexterity in China’s ICT industry are discussed.     

Opportunistic strategy formulation for IS/IT planning

Existing models and frameworks for information systems and information technology (IS/IT) planning are not robust enough to explain or predict strategic gains and many organizations are wary of investing further in their information infrastructure. Because technology is not the only ingredient of success, a complete and rigorous reconsideration of the techniques, options and approaches to IS/IT planning linked to business strategy is needed. It is argued that this can only be achieved through consideration of the recent organizational processes involved for creating a successful IS/IT strategy. This paper reviews aspects of both the literature on business strategy and IS/IT planning and considers case examples from two organizations in which the contrasting outcomes from the same technical innovation illustrate the dynamics of opportunistic strategy formulation.     

Developing a pragmatic evaluation of ICTs for older adults with cognitive impairment at scale: the IN LIFE experience

Implementing information and communications technology (ICT) at scale requires evaluation processes to capture the impact on users as well as the infrastructure into which it is being introduced. For older adults living with cognitive impairment, this requires evaluation that can accommodate different levels of cognitive impairment, alongside input from family and formal caregivers, plus stakeholder organisations. The European Horizon 2020 project INdependent LIving support Functions for the Elderly (IN LIFE) set out to integrate 17 technologies into a single digital platform for older people living with cognitive impairment plus their families, care providers and stakeholders. The IN LIFE evaluation took place across six national pilot sites to examine a number of variables including impact on the users, user acceptance of the individual services and the overall platform, plus the economic case for the IN LIFE platform. The results confirmed the interest and need among older adults, family caregivers, formal caregivers and stakeholders, for information and communications technology (ICT). Relative to the baseline, quality of life improved and cognition stabilised; however, there was an overall reluctance to pay for the platform. The findings provide insights into existing barriers and challenges for adoption of ICT for older people living with cognitive impairment.

     

Testing a recent model of ICT in development: Botswana and its university

A recent model analyzing the role of information and communications technology (ICT) in development shows promise. The model coheres with theory on contingency, the problem of reductionism, and distinctions between deeply and shallowly inscribed organizational change arising from ICT. Conditions of e-readiness at the University of Botswana provide an opportune case study for the model. On the whole the original model holds up well, although the case study reveals relevant factors missed by the model: underlying support infrastructure and postimplementation growth in demand. Accordingly, we define an explicit role for time in the model and add a major new dimension of financial sustainability. These additions equip the model to better account for realities affecting ICT's role in development. Further research needs include case and cross-case studies of the revised model. © 2007 Wiley Periodicals, Inc.     

Analyzing Political Activists�� Organization Practices: Findings from a Long Term Case Study of the European Social Forum

Designing ICT support for transnational networks of social activists is a challenge due to diverse organizational structures, cultural identities, political ideologies, and financial conditions. In this paper we present empirical findings on ICT usage in the organizing process of the European Social Forum (ESF) covering a period of almost 3 years. The European Social Forum is a platform for political activists involved in the anti-globalization movement. During our data collection period, the 5th and 6th European Social Fora were held in Malmo (2008) and Istanbul (2010). The paper describes complex social practices in organizing ESF events. We use the term fragmented meta-coordination to denote this type of practice. Mundane IT applications, such as a mailing list and a content management system, play a central role in enabling different aspects of fragmented meta-coordination. The findings also indicate how lacking resources, organizational distribution, and technical limitations hamper the preparation process and reduce the transparency of political decision making. Our analysis highlights central organizational and technological challenges related to ICT appropriation in transnational networks of social activists.     

A survey of smart product-service systems: Key aspects,challenges and future perspectives

The rapid development of information and communication technologies (ICT) has enabled the prevailing digital transformation (i.e. digitalization), where physical products can be readily digitized in the virtual space and seamlessly interconnected. Meanwhile, industries are ever increasingly adopting service business models (i.e. servitization), so as to offer not only physical products but also services as a solution bundle to meet individual customer needs. Such convergence of both digitalization and servitization (i.e. digital servitization) has triggered an emerging IT-driven business paradigm, smart product-service systems (Smart PSS). As a novel paradigm coined in 2014, to the authors’ knowledge, only 2 conference papers have provided some literature review to date, and many issues remain uncovered or not comprehensively investigated. Aiming to fill this gap, this paper has conducted a systematic review of Smart PSS or related papers published ever since its first brought up to date (30/06/2019), and selected 97 representative items together with other 37 supplementary works to summarize the tendency towards Smart PSS, its business and technical aspects, current challenges, and future perspectives. From the survey, it is found that several hybrid concerns are the key challenges faced, and self-adaptiveness with sustainability, advanced IT infrastructure, human-centric perspectives, and circular lifecycle management are the core future perspectives to explore. It is hoped that this work can attract more open discussions and provide useful insights to both academics and industries in their exploration and implementation of Smart PSS.     

Current trends on ICT technologies for enterprise information systems

As business conditions change rapidly, the need for integrating business and technical systems calls for novel ICT frameworks and solutions to remain concurrent in highly competitive markets. A number of problems and issues arise in this regard. In this paper, four big challenges of enterprise information systems (EIS) are defined and discussed: (1) data value chain management; (2) context awareness; (3) usability, interaction and visualization; and (4) human learning and continuous education. Major contributions and research orientations of ICT technologies are elaborated based on selected key issues and lessons learned. First, the semantic mediator is proposed as a key enabler for dealing with semantic interoperability. Second, the context-aware infrastructures are proposed as a main solution for making efficient use of EIS to offer a high level of customization of delivered services and data. Third, the product avatar is proposed as a contribution to an evolutionary social, collaborative and product-centric and interaction metaphor with EIS. Fourth, human learning solutions are considered to develop individual competences in order to cope with new technological advances. The paper ends with a discussion on the impact of the proposed solutions on the economic and social landscape and proposes a set of recommendations as a perspective towards next generation of information systems.     

支持创新型组织学习:基于任务情景的知识适用性管理

面临商务环境的快速变迁和难以预测,创新型组织学习正在成为组织提高生存、适应和竞争能力的关键途径.然而,现有的KM技术对于如何支持创新型组织学习,没有进行深入、系统的研究;导致知识工作者在获取适用性好的信息体(从而促进业务创新)和主动参与OM开放性进化(以促进创新知识的传播和共享)方面缺乏有效的支持.文中提出基于任务情景的知识适用性管理方法KAMTC,旨在以基于应用域本体的任务情景描述模式作为统一的语义基础,去确切、全面和便捷地描述业务工作的查询需求和受检信息体的适用性,以克服这些挑战性问题,进而有效支持知识创新和创新型组织学习的展开.     

CHALLENGING MANAGERIAL DILEMMAS OF OPERATIONS MANAGEMENT

In recent decades, business conditions have changed dramatically. In the global competitive environment, enterprises as business systems (BSs) can survive in the long term by permanently improving their business. Usually, BSs have limited resources and they face hard conditions; but they can significantly improve their business results if they manage their business operations better. The new challenges require a thorough innovation of management in general, including operations management (OM) as management of their own business operations. Generally, we can define OM as a synergetic entity of the design, operations, and improvement of the internal and external organizational, technical, informational, resources, and other systems that create product and service combinations in any type of enterprise. But in theory and business practice, we can find different approaches to research on OM and different definitions of OM. Therefore, the main interest-based and science-based dilemmas of modern OM include the questions of how to more holistically define OM and how to more holistically understand different definitions of OM. We see a possible solution to these dilemmas in a requisitely holistic consideration of the simultaneous existence of different understanding of OM for different purposes.     

Frameworks for Enterprise Architecture

Enterprise architecture addresses the double challenge of increasing IT efficiency while continuing business innovation. Organizations can use enterprise architecture frameworks to manage system complexity and align business and IT resources. An enterprise architecture approach can help align business and IT resources and conform them to fundamental principles and common methodologies governing the entire information systems development process. In that sense, architectural frameworks are a convenient way to support such methodologies and separate roles that facilitate and implement these methodologies as needed. Still, many organizational and technical enterprise architecture challenges remain.     

Organizational identity and information systems: how organizational ICT reflect who an organization is

The work reported here contributes to our understanding of organizational identity regarding its influence on organizational action related to the development of information and communications technologies (ICT). The empirical basis of this work comes from case studies of integrated criminal justice information systems (IJIS). IJIS are organizational and technological ensembles created to facilitate inter-organizational information sharing among criminal justice agencies. The focus of these case studies was to examine how organizational identity shapes organizational ICT. This research found that organizational identity shapes an organization’s ICT-related processes and is reflected in the material configurations of an organization’s ICT; and that organizations with different identities exhibit those differences in their ICT. Three implications of this research are that organizational identity serves as both an enabler and constraint on organizational ICT development; organizational identity commitments will likely serve as a barrier to large-scale integration of different organizations’ systems; organizational identity is relatively static and difficult to change.