Positive Work‐Related Identity as a Mediator of the Relationship between Compassion at Work and Employee Outcomes

Our purpose in this study was to examine an explanation of how experienced compassion relates to employee outcomes, such as affective organizational commitment, organizational citizenship behavior, and turnover intention. The model tested suggests that compassion at work influences these organizational outcomes by developing positive work‐related identity, which in turn prompts employees to accelerate affective commitment toward their organizations and organizational citizenship behavior, while at the same time decreasing turnover intention. The findings of our study demonstrate that compassion at work is an antecedent to positive work‐related identity, which in turn fully mediates the relationship between compassion at work and organizational outcomes (i.e., affective organizational commitment, organizational citizenship behavior, and turnover intention).     

The associations between psychosocial workload and mental health complaints in different age groups

The objective of the present study was to explore associations between psychosocial workload and mental health complaints in different age groups. A questionnaire was sent to 2021 employees of a Dutch railway company. Six aspects of psychosocial workload (work pressure, mental workload, emotional workload, autonomy, social support from colleagues and social support from supervisors) and three mental health outcomes (work-related fatigue, stress and burnout) were assessed. Associations between the aspects of psychosocial workload (distributed into tertiles) and health complaints were analysed by logistic regression analysis in four age groups (22-35, 36-45, 46-55 and 56-66 years old). In all age groups, worse work pressure was a significant risk factor for having mental health complaints. Worse emotional load in the younger employees and lack of social support in older employees were associated with a higher risk of having mental health complaints. Age-specific preventive measures should be implemented on both individual and group levels. STATEMENT OF RELEVANCE: With an ageing workforce, understanding relationships between age and work-related health ailments is increasingly important. This study found that emotional workload in younger and lack of social support in older employees were associated with a higher risk of mental health complaints. Work pressure was a risk factor in all age groups.     

Truck driver fatigue risk assessment and management: a multinational survey

As part of an organizational review of safety, interviews and questionnaire surveys were performed on over 700 commercial goods drivers and their managers within a series of related companies operating across 17 countries. The results examine the reported incidence of fatigue-related problems in drivers and their associations with near miss and accident experience as well as work and organizational factors. Experience of fatigue problems while driving was linked to time of day and rotation of shifts, though most associations were small. There were significant associations found between fatigue experiences and driver and management systems of break taking and route scheduling. The quantitative combined with qualitative information suggested that, where feasible, more flexible approaches to managing the scheduling and sequencing of deliveries assisted drivers in managing their own fatigue problems through appropriate break-taking. The results are interpreted within the overarching principles of risk assessment and risk control.     

Truck driver fatigue risk assessment and management: a multinational survey

As part of an organizational review of safety, interviews and questionnaire surveys were performed on over 700 commercial goods drivers and their managers within a series of related companies operating across 17 countries. The results examine the reported incidence of fatigue-related problems in drivers and their associations with near miss and accident experience as well as work and organizational factors. Experience of fatigue problems while driving was linked to time of day and rotation of shifts, though most associations were small. There were significant associations found between fatigue experiences and driver and management systems of break taking and route scheduling. The quantitative combined with qualitative information suggested that, where feasible, more flexible approaches to managing the scheduling and sequencing of deliveries assisted drivers in managing their own fatigue problems through appropriate break-taking. The results are interpreted within the overarching principles of risk assessment and risk control.     

The effects of organizational learning environment factors on e-learning acceptance

Workplace learning is an important means of employees’ continuous learning and professional development. E-learning is being recognized as an important supportive practice for learning at work. Current research on the success factors of e-learning in the workplace has emphasized on employees’ characteristics, technological attributes, and training design elements, with little attention to workplace contextual effects. The study aims to investigate the impacts of organizational learning environment factors, including managerial support, job support, and organizational support, on employees’ motivation to use a workplace e-learning system. A model was proposed based on the expectancy theory of training motivation and the social influences and facilitating conditions in technology acceptance models. The model was tested on sample data collected from mainland China using Structural Equation Modeling and Moderated Structural Equation Modeling. The results suggested that employees’ perceived managerial support and job support had a significant impact on their perceived usefulness of the e-learning system for individual learning, and that perceived organizational support had a significant influence on the perceived usefulness of the e-learning system for social learning. Perceived usefulness for individual learning was found to completely mediate the environmental influences on individuals’ motivation to use the system, while perceived usefulness for social learning made partial mediation in the effects of the environmental factors on intention to use. In addition, perceived job support was found to have moderating effects on the relationship between employees’ perceived usefulness of the e-learning system and their intention to use the system. Consistent with previous findings, employees’ perceptions about the usefulness of the e-learning system have significant effects on their intention to use the system in the work setting.     

The associations between psychosocial workload and mental health complaints in different age groups

The objective of the present study was to explore associations between psychosocial workload and mental health complaints in different age groups. A questionnaire was sent to 2021 employees of a Dutch railway company. Six aspects of psychosocial workload (work pressure, mental workload, emotional workload, autonomy, social support from colleagues and social support from supervisors) and three mental health outcomes (work-related fatigue, stress and burnout) were assessed. Associations between the aspects of psychosocial workload (distributed into tertiles) and health complaints were analysed by logistic regression analysis in four age groups (22–35, 36–45, 46–55 and 56–66 years old). In all age groups, worse work pressure was a significant risk factor for having mental health complaints. Worse emotional load in the younger employees and lack of social support in older employees were associated with a higher risk of having mental health complaints. Age-specific preventive measures should be implemented on both individual and group levels.

Statement of Relevance: With an ageing workforce, understanding relationships between age and work-related health ailments is increasingly important. This study found that emotional workload in younger and lack of social support in older employees were associated with a higher risk of mental health complaints. Work pressure was a risk factor in all age groups.     

Organizational Antecedents of Creative Self‐Efficacy

A number of studies have documented a relationship between creative self‐efficacy and creative performance. The main aim of the present study was to investigate organizational factors that may influence such creative self‐efficacy. The examined variables included employees' task type and task autonomy, the quality of relationship between supervisors and subordinates (leader–member exchange [LMX]), as well as perceived levels of collegial support for creativity. The sample included 240 employees in a manufacturing company. The hypotheses were tested using partial least squares analysis. Results showed significant and positive relationships between the study variables and creative self‐efficacy, supporting the hypotheses. Furthermore, the combinations of task autonomy and high‐quality LMX, as well as task autonomy and collegial support for creativity, were positively associated with creative self‐efficacy. The results of this study may give guidance to leaders and consultants who want to enhance the creativity levels of employees through organizational development efforts.     

Effect of job demands and social support on worker stress: a study of VDT users

This study examined the effect of job demands (quantitative workload and computer-related problems) and social support (supervisor and co-worker support) on stress of VDT users. A survey questionnaire was administered to employees of three public service organizations. Two-hundred and sixty-two office workers participated in this study. Results showed that job demands (quantitative workload and computer-related problems) had a direct effect on psychological complaints of VDT users. On the other hand, co-worker support did not affect worker stress. Supervisor support was a buffer against worker stress both in the low and high job demands conditions. However, supervisor support did not have any interactive buffering effect on the relationship between job demands and worker stress.     

The role of perceived organizational support,distributive justice and motivation in reactions to new information technology

Despite tremendous investments in information technology (IT), many technological interventions in organizations fail because employees do not fully accept and use IT. The present study explored how perceived organizational support and distributive justice affect employee reactions to new IT from a motivational point of view. Self-determination theory was used to understand how different motivational styles, varying in degree of self-determination, mediate the relationship of perceived organizational support and distributive justice with reactions to new IT. Results showed that perceived organizational support and distributive justice were associated with intrinsic and identified motivation to use the IT, but only POS was related to enjoyment and acceptance of the IT. Intrinsic and extrinsic motivation were both associated with IT usage, but IT usage was associated with enjoyment and acceptance only when people were intrinsically motivated. Intrinsic motivation also mediated the effects of POS on enjoyment and acceptance. Moreover, intrinsically motivated users were less likely to use a paper-based appointment booking alternative than those who were not. Implications for managing IT implementations are discussed.     

Quantitative relationship model between workload and time pressure under different flight operation tasks

The goal of this study was to establish a quantitative relationship model between workload and task demand under different tasks, when time pressure was set as the main influential factor to the task demand, with three workload measurement parameters. The workload “redline” was also analyzed and determined with the relationship models between the workload measurement parameters and time pressure. The experiment was designed with three different tasks under different time pressures. Three workload measurement parameters (subjective evaluation workload, accuracy and pupil diameter) and the subjective feeling threshold of time pressure were measured experimentally and then used in a comprehensive analysis for the relationship model. The data analysis result showed significant differences in workload under different time pressures, but workload was not affected by the task type. With a time pressure of 0.8, participants felt a sense of time urgency and the accuracy decreased by approximately 85%. The results demonstrate that the subjective evaluation workload, accuracy and pupil diameter can be used as the measurement parameters for the workload under different time pressures and for different tasks. Thus, for a time pressure of 0.8, an accuracy of 80%–85% was determined as the workload “redline”. Linear relationships were found between subjective evaluation workload, and pupil diameter and time pressure, and a quadratic curve relationship was found between accuracy and time pressure. Workload prediction can thus be performed using these relationship models between workload and time pressure.     

Analyzing Hadoop power consumption and impact on application QoS

Energy efficiency is often identified as one of the key reasons for migrating to Cloud environments. It is stated that a data center hosting the Cloud environment is likely to achieve greater energy efficiency (at a reduced cost) compared to a local deployment. With increasing energy prices, it is also estimated that a large percentage of operational costs within a Cloud environment can be attributed to energy. In this work, we investigate and measure energy consumption of a number of virtual machines running the Hadoop system, over an OpenNebula Cloud. Our workload is based on sentiment analysis undertaken over Twitter messages. Our objective is to understand the tradeoff between energy efficiency and performance for such a workload. From our results we generalize and speculate on how such an analysis could be used as a basis to establish a Service Level Agreement (SLA) with a Cloud provider—especially where there is likely to be a high level of variability (both in performance and energy use) over multiple runs of the same application (at different times). Among the service level objectives that might be included in a SLA, Quality of Service (QoS) related metrics (i.e., latency) are one of the most challenging to support. This work provides some insight on the relationship between power consumption and QoS related metrics, describing how a combined consideration of these two metrics could be supported for a particular workload.     

Examining the relationship between job design and worker strain over time in a sample of office workers

This study examines relationships between job design variables and worker strain. Office workers from a public service organization participated in a three-year study. Once during each of the three years, the same questionnaire was handed out to the subjects to examine job design and worker strain. The results indicate that the bivariate relationships between job design and worker strain change over time. At round 1, quantitative workload, work pressure and supervisor social support were the most important predictors of the worker strain variables. At round 2, task clarity, supervisor social support, and job future ambiguity were the most important predictors of worker strain. At round 3, task clarity, attention, and job future ambiguity were the most consistent predictors of worker strain. The results of the canonical correlation analysis were relatively similar for rounds 1 and 3, but not for round 2. There appears to be some consistency in the overall underlying structure of the relationships between job design and worker strain, but there is also some inconsistency in terms of which specific job design factors are related to specific measures of worker strain.     

The role of readiness factors in E-learning outcomes: An empirical study

Although many researchers have studied different factors which affect E-Learning outcomes, there is little research on assessment of the intervening role of readiness factors in E-Learning outcomes. This study proposes a conceptual model to determine the role of readiness factors in the relationship between E-Learning factors and E-Learning outcomes. Readiness factors are divided into three main groups including: technical, organizational and social. A questionnaire was completed by 96 respondents. This sample consists of teachers at Tehran high schools who are utilizing a technology-based educating. Hierarchical regression analysis is done and its results strongly support the appropriateness of the proposed model and prove that readiness factors variable plays a moderating role in the relationship between E-Learning factors and outcomes. Also latent moderated structuring (LMS) technique and MPLUS3 software are used to determine each variable’s ranking. Results show that organizational readiness factors have the most important effect on E-Learning outcomes. Also teachers’ motivation and training is the most important factor in E-Learning. Findings of this research will be helpful for both academics and practitioners of E-Learning systems.     

Joining the crowd: The career anchors of information technology workers participating in crowdsourcing

As technology platforms and online communities evolve, the nature of the relationship between workers and firms is changing. Crowdsourcing is an emerging phenomenon that exemplifies the changing relationship between workers and firms. Although significant research has been conducted on worker motivation within the traditional firm‐worker relationship, relatively little work has examined motivation in crowdsourcing engagements. This study utilizes the revealed causal mapping methodology to conduct an exploratory analysis of the motivations and career outcomes of technology workers based in the United States who participate in compensation‐based technology crowdsourcing platforms such as oDesk or Rent‐a‐coder. The findings reveal ways in which the career anchors of technology workers participating in crowdsourcing are evolving in the face of the emerging dynamics in the information technology (IT) employment marketplace     

Evaluating Bar Coding‐Aided Medication Administration through Identification of Nursing Work Deficiencies

Health care information technology (IT) systems manage administrative and clinical processes more accurately and efficiently. However, their effects on clinical work flow are still not fully understood. In this article, we investigate the bar‐coded medication administration (BCMA) system for its effect on nurses working in inpatient departments. Evaluation is applied by examining work deficiencies before and after the IT system implementation based on a proposed nursing work model. A list of nurse‐perceived risks of work deficiencies related to the current BCMA system has been identified. Results show five main deficiencies that are mainly related to aspects of the IT environment and work schedule/process, including increased workload, IT systems downtime, unclear orders/task schedules, reduced time for patient‐care tasks, and redundant documentation. This study emphasizes the importance of understanding the reciprocal relationship between IT implementation and health care work system. © 2012 Wiley Periodicals, Inc.     

Stressful jobs and non-stressful jobs: a cluster analysis of office jobs

The purpose of the study was to determine if office jobs could be characterized by a small number of combinations of stressors that could be related to job-title information and self-report of psychological strain. Two-hundred-and-sixty-two office workers from three public service organizations provided data on nine job stressors and seven indicators of psychological strain. Using cluster analysis on the nine stressors, office jobs were classified into three clusters. The first cluster included jobs with high skill utilization, task clarity, job control and social support and low future ambiguity, but also high on job demands such as quantitative workload, attention and work pressure. The second cluster included jobs with high demands and future ambiguity and low skill utilization, task clarity, job control and social support. The third cluster was intermediary between the first two clusters. The three clusters were related to job-title information. The second cluster was the highest on a range of psychological strain indicators, while the other two clusters were high on certain strain indicators but low on others. The study showed that office jobs could be characterized by a small number of combinations of stressors that were related to job-title information and psychological strain.     

Analysis of the mental workload of city traffic control operators while monitoring traffic density: A field study

IntroductionIt is important to evaluate when and why the mental workload of operators increases during system operation. The city traffic control center (TCC) is a complex work system, and it is important to describe MW as a condition related to this. The purpose of this study is to evaluate the mental workload of operators while monitoring traffic loads in the city TCC.MethodsElectroencephalography and electrooculography data were collected from 16 operators while performing their daily work, in four conditions: resting state, low traffic density, high traffic density, and recovery. The Simplified-Subjective Workload Assessment Technique (S-SWAT) was used to evaluate the subjective workload of operators.ResultsThe findings indicate that operators experience a larger mental workload during high traffic density than during low traffic density (p < 0.001). TCC stressors led to significant changes in EEG bands, such as theta, alpha, and eye activity. Significant differences were observed for subjective ratings of MW (p < 0.001).ConclusionAlthough the working situations of TCC operators are repeated daily, their mental fatigue and stress level gradually increase, leading to deterioration in their mental health. It may be necessary periodically to monitor their mental health and to consider their organizational behavior during traffic density monitoring.Relevance to industrycomplex work systems have increased the requirement for many operators to conduct mental tasks in real work conditions such as city traffic density monitoring. When evaluating such workplaces, it is important to identify situations requiring increased mental workload that might impose additional stress on operators, decreasing their performance. Based on the results, the traffic control center director would be aware of the MW condition of the operators.     

Why Worry? Motivation for Crisis Preparedness Work among Municipal Leaders in Sweden

Much of the responsibility for societal safety and crisis preparedness rests with local municipal leaders. These tasks are demanding, and often insufficiently prioritized and supported. The purpose of this study was to identify factors influencing motivation to work with these issues, and to explore relationships among such factors. Two datasets, formed the basis of the analysis. From the qualitative analysis, a model was developed describing three main categories of motivational factors: person‐related, organizational and activity‐related. Actual crisis experience was found to influence factors in all three categories. Differences regarding motivational forces could be identified among different roles among officials. Self‐determination theory is applied to the model, illustrating possible ways to influence motivation for work with preparedness issues.     

The roles of psychological climate,information management capabilities,and IT support on knowledge-sharing: an MOA perspective

Leveraging the motivation-opportunity-ability (MOA) theoretical framework and past research on psychological climate, this study analyzes three antecedent factors driving an individual’s knowledge-sharing (KS) within organizations: knowledge-sharing psychological climate as motivation, information management capability as ability, and organizational information technology support as opportunity. An empirical examination reveals that a motivating psychological climate has a primary impact on KS behavior, and the impact of perceived information management capability on sharing is mediated by the psychological climate. Perceived organizational use of information technology to support knowledge work bears strong influence on information management capabilities but not on sharing, suggesting that investment in IT does have indirect payoffs. The study is the first to position the opportunity→ability→motivation causal network in an individual’s KS behavior. The findings suggest that managers need to consider the pre-requisite roles of IT-enabled opportunities and workers’ information management abilities when building an all-important motivating climate to share.     

The effect of work ethic on employees' individual innovation behavior

The present study examines the previously untested effect of work ethic on individual innovation behavior. These entrenched personal values that may remain unaffected by organizational constitution are suggested to shape a person's inclination to engage in innovative action. Deploying partial least squares (PLS) structural equation modeling (SEM), we show that being self‐reliant and time‐efficient positively influences employees' innovation behavior, while an attitude toward hard work and leisure has a negative impact. Moreover, self‐reliance, leisure orientation, and centrality of work are positively moderated by fair salary, a specific form of relational reward that previously has been identified as an antecedent of motivation. The work at hand thus contributes to extant research by enhancing knowledge about the antecedents of innovative behavior, showing that inherent work‐related values matter. As such, the study demonstrates the importance of considering the linkage of personal differences and motivational factors when examining the complex processes of individual innovation behavior.