Making a difference: A community-based campaign that promotes diversity and inclusion

Courses: This semester-long project is suited for courses on persuasion, diversity, social media, communication and technology, social advocacy, service-learning, or social justice.

Objective: This assignment challenges students to research, design, launch, maintain, and assess an anti-hate social media campaign.     

Libraries,Development, and Implementation of the UN 2030 Agenda: A Regional Workshop held in Montego Bay, 16–18 February 2017

The Global Postcards column is pleased to present a column dedicated to examining ways that libraries are promoting and supporting the United Nations (UN) 2030 Agenda and the Sustainable Development Goals (SDGs). Our first article, by column editor Robin L. Kear, provides a look at one of IFLA's regional workshops for their International Advocacy Program that helps libraries understand how to promote their role in development goals. Next, Roseline Bawack from the University of Yaoundé shares how academic libraries in Cameroon are working to achieve the SDGs. Then, Magnus Osahon Igbinovia and James Afe Aiyebelehin summarize the 2017 Nigerian Library Association meeting that addressed ways that libraries can support development goals.

If you would like to send a submission for a future Global Postcards column, please contact either of the column's co-editors: Jacqueline Solis, University of North Carolina, Chapel Hill, jsolis@email.unc.edu, and Robin L. Kear, University of Pittsburgh, rlk25@pitt.edu.     

From Tradition To Innovation: Exploring Administration Practices In Four Portuguese University Libraries

Column Editor's Note. As the Column Title indicates, this column brings Global Perspectives to the Journal of Library Administration. Library administrators in different types of libraries share case studies, research, reports, or articles from a wide variety of geographic locations outside of North America. Prospective authors are invited to discuss possible future contributions with the column editor at: Jim.Agee@yahoo.com.

The purpose of this comprehensive study is to conduct a cross-sectional observation of four Portuguese university libraries, thus contributing to the knowledge of this reality and achieving an overview of the administrative structure, resources, and user instruction in these university libraries. The overall contribution to the field is mainly a focus on the state of the art of university libraries in Portugal.     

Calculating the Return on Investment (ROI) for Library Consortia

This column focuses on formal collaboration and networking among libraries through consortia. It offers in-depth examinations of issues facing modern library consortia including (but not limited to) e-resource licensing, ebooks, next generation integrated library systems, shared print archiving, shared digital repositories, governance and other relevant topics. Contributions are accepted for this column and must be submitted to George Machovec (george@coalliance.org). Contact the column editor for suggested topics, deadlines and formatting.

Library consortia are under increasing scrutiny regarding their value to member libraries. Most consortia offer a suite of services which can be valued either quantitatively or qualitatively to determine a return on investment for money and time put into consortial activities. Various common consortial activities are discussed with thoughts regarding their value to local libraries. Recommendations and suggestions are provided on how to perform a Cost Benefit Analysis (CBA)/Return on Investment (ROI).     

Social media listening and Title IX training crisis: Implications for discourse of renewal

Courses: Undergraduate or graduate organizational/crisis communication or public relations courses

Objective: The goal for this single class activity is for students to apply discourse of renewal to an organizational crisis fueled through social media.     

Beyond the Google search bar: Evaluating source credibility in contemporary research

Courses: Research Methods, Public Speaking, Communication Theory, any other course that requires college students to engage in a formal research process. Can be conducted in traditional, online, or hybrid courses.

Objectives: In this original single-class activity, students will be able to evaluate source credibility for resources that extend beyond peer-reviewed, published journal articles and books. Through the use of Internet searches and social media outlets, students will engage in an evaluation process that will promote more effective research habits.     

Envisioning the Academic Library: A Reflection on Roles,Relevancy and Relationships

The focus of this article is to reflect on current and near future issues and trends concerning academic libraries. This includes an overview of the literature on embedded librarianship and a focus on the need for more participatory and collaborative approaches to library services.

The core argument is that academic libraries need to continue to adapt their roles and develop stronger relationships across the university in order to maintain and promote their relevancy to all stakeholders. Embedded roles in research and teaching, and an embedded existence through collaboration and outreach will strengthen the academic library's presence within its parent institution.     

The Human Nature of Information Work

Though special libraries share concerns with their more general academic, public, and school counterparts, they also have unique characteristics which merit separate consideration. Libraries of all types are evolving, and just as special libraries can learn from the general literature on libraries, practitioners in general libraries can learn from the experiences and methods of special libraries. “The Specialist,” appearing in even-numbered issues of this journal, addresses the administrative concerns of special libraries. The column's scope includes corporate, non-profit, government, and independent libraries as well as the specialized departments and branches of academic and public libraries. Contributions from practitioners and scholars on any aspect of special libraries are welcome. Interested authors are invited to contact the editor at tmurray@stamps.org for submission guidelines.

In library and information science, there is a strong emphasis on technical skills like indexing, database design, and information retrieval. This column shows the importance of interpersonal skills, which reference librarians have traditionally employed, to the current special library environment. Librarians increasingly recognize that people seek information and knowledge from each other just as much if not more so than from databases and documents. Given appropriate mechanisms, experts readily share their knowledge. Decision makers seek information selected and curated by a knowledgeable human being, not just raw data.

At the same time, successful organizations recognize that the most important part of information management is not the library but the librarian, who can employ information strategically. The special library community should worry less about library closures and more about ensuring that librarians understand the work of their clients and deliver relevant information at the appropriate time with context and interpretation, making them an integral part of organizational decision-making.     

Managing the Personnel in University Libraries: A Developing Country Perspective

Let's face it, these days leading and managing a library workforce is a complex task, as many competing factors influence the values, behaviors, and culture of library workplaces. This feature column, written by Nosheen Fatima Warraich and Kanwai Ameen, focuses on academic libraries in Pakistan, as the workplace setting; but the research also has implication for the management of library human resources in other contexts and in other countries.

Reading this contribution caused me to think about the issues relating to human resource management in a broader global context. This article is a timely reminder that library workplaces are pretty much the same across the world—something I was reminded of recently when I spent some time at an academic library in Malaysia. Local context and issues are important in any consideration of library human resource challenges and opportunities with local factors (such as enterprise agreements, workforce composition, etc.) never far from the focus of library leaders. However, leaving aside local context, library workplaces are also impacted by global factors (including information and communications technologies, global economic conditions, etc.). More so than ever before, the challenges and opportunities playing out when it comes to leadership and management of library human resources, have many things in common. This feature column highlights this point well as it brings a nice mix of applied research and professional practice experience. Based on some large scale research, its findings may be helpful to library leaders in contexts beyond Pakistan.

I am pleased to feature this contribution to help highlight the global nature of our practice of professional skills in librarianship and the leadership of library human resources. As always, I invite contributions to the column on topics broadly addressing themes or issues for library workers throughout their career lifecycle. Please submit articles for this column to the editor at vicki.williamson@usask.ca. Please mark the subject line of your submission “IILR contribution.”     

A Tale of Two Libraries: A Merger and Its Challenges. A Case Study

In 2005, representatives from Montgomery County Public Schools (MCPS), the Universities at Shady Grove (USG), and the University of Maryland Libraries, explored a potential partnership between their libraries. With different patrons and missions, merging the two library cultures and functions presented challenges and opportunities to administrators and librarians.

This study examines the dimensions and impact on both libraries. It will inquire whether it resulted in a limited, primarily administrative arrangement, or whether the libraries were able to achieve true collaboration. The findings highlight some issues libraries could take into account before embarking into a merger process.     

What's the Use of Use? : Return on Investment Strategies for Consortial DDA Programs

Column Editor's Note. This column focuses on formal collaboration and networking among libraries through consortia. It offers in-depth examinations of issues facing modern library consortia including (but not limited to) e-resource licensing, ebooks, next generation integrated library systems, shared print archiving, shared digital repositories, governance and other relevant topics. Contributions are accepted for this column and must be submitted to George Machovec (george@coalliance.org). Contact the column editor for suggested topics, deadlines and formatting.

ConnectNY has been involved in consortial e-book projects since 2010. Based upon the experience of these group e-book projects, we will explore different methods for assuming the shared cost of group e-book programs and then describe ways in which DDA programs may promote a positive Return on Investment (ROI) for groups as compared to individual institutions. We will argue that while use is a factor that can be taken into account when distributing cost amongst members, a budget-based percentage approach will allow consortia to effectively initiate and manage such projects over time.     

Communicating grief and loss online: Evaluating person-centered support messages

This single-class activity expands current literature on person-centered messages by providing attention to message quality in mediated contexts. Students begin the activity by reviewing a hypothetical scenario in which a friend has posted about a family death loss on social media. After reviewing this scenario, students then create sample supportive messages that they could share with a grieving friend. Students are also asked to apply their knowledge about person-centered messages to evaluate other fictional support messages. Students who participate in this activity will be provided with additional skills for comforting grieving friends effectively.

Courses: This single-class activity can be implemented in several courses, including interpersonal communication, the dark side of interpersonal communication, and family communication.

Objectives: Students who complete this activity should be able to: (1) outline what qualities comprise a person-centered support message; (2) discuss why highly person-centered messages are effective in providing support to others; and (3) evaluate death loss support messages across levels of person centeredness.     

“Be the change you want to see”: A three-part semester-long assignment in an interracial communication class

Courses: This three-part semester-long assignment was designed for an undergraduate course in interracial communication. While interracial communication is the primary focus of this assignment, it could easily be adapted to a variety of courses focused on diversity with the goals of improving communication and connectedness among members of other social and cultural groups.

Objectives: The interracial communication course seeks to promote a better understanding of, and sensitivity to, the communication dynamics of interracial interactions.     

“Nobody puts baby in a binder”: Using memes to teach visual reason

Courses: Visual Rhetoric, Political Communication, Media and Society, Argumentation

Objective: Students trace a social hierarchy created through the visual reason of memes.